In my 34 years in Brookline I have lived in 5 buildings. This elevator company is the WORST I've ever seen. They always come 2-3 days late. Due to their "excellent" service this year alone elevator in our building already out of service for the 4th time. That's full two weeks of "out of order" and counting. VERY irresponsible!! read more

We thought they were good and they were for a while BUT now not so much. When everything starts to become an excuse then it's hard to work or understand a particular situation. Either they don't hire the right people or they just think they can get away with one excuse after the other. They are good with words but not actions. Sorry! At this time I do not recommend this company read more

First off Rudy, I love you (no homo) you saved me, I'm new to your services but I already know I'm in good hands, they really take care of business, I was in crisis when I talked with Mary, she told me they were busy and the wait was 4 to 5 business days I said ok! because Amtec was giving me grief, I say it was god looking out for a fool Rudy called me the same day and said I'm at your location can I take a look at your issue, if they would've waited the 4 to 5 days I would've needed Jesus, my entire pit was full of water and he made it possible for me to get that pumped out and all of the plumbing replaced, he then sent some awesome guys to replace the bearing seal in the hydraulic jack, thank you so much for getting me out of my jam, I'm looking forward to seeing you guys monthly. read more

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Waste of money. The elevator constantly goes down at my building - it's old and that's not necessarily the fault of the elevator company. However, the elevator keeps breaking in the same way...the same parts...the same issues - so seems to reason that the guys are fixing what's actually wrong. They NEVER show up when they say they are. I finally called the number myself and let the woman know that I injured my knee and needed the elevator - that the manager said they were expected this morning and it was 4pm. She was really snarky and said she wouldn't give me an update because I wasn't the manager. I requested that she please check the status and call the manager because she had also called and no one was responding. Here we are 4 days later..."They'll be here in the morning..." It's 3pm. God, they are just terrible. Go somewhere else. read more

I was looking for a reliable elevator maintenance company for monthly servicing of my building . I had worked with Amtech elevators prior to using Metropolitan,but felt their monthly maintenance servicing was expensive they kept sloppy records and unkept dusty maintenance room which leads to future problems for your elevator and dirty oil in your motor . I did my research and found Metropolitan Elevators , well priced professional's Arby the owner and his team took over a few months ago and records are current and maintenance room spotless I fell comfortable that my elevator serviceing in my building will be well maintained. read more

This company is very unreliable and unprofessional. I scheduled 3 appointments with them and they never showed up. When they said they would call me back, they never did and it wasn't until I called them 3 times in one day that they were cooperative. Horrible Service and very difficult to work with. I suggest using Otis or Continental. read more

Arby and his crew did major modernization on our condo elevator, we recently had a piston replaced which is a major job . Arby quoted us a time frame and was right on schedule , his staff are friendly and always neat and clean complete professionals . I did a lot of calling and meeting with other elevator companies before choosing Metropolitan, I felt Arby and Rudy were the best choice as his price was competitive and is guarantee on quality parts and service can't be beat. Highly recommend Arby and Rudy for all your elevator servicing . read more

The worst!! and unprofessional Co. the owner and workers are not respectful and always looking and flirting with girls around the buildings. ARBI goes to buildings during and after hrs. to be checking on the Ladies and flirt with them... people be careful with this guys as they are already under surveillance. read more