Great personal, individual attention. Found the exact car insurance I needed for a fantastic rate!…read moreHighly recommend.

Very responsive and great comparison pricing. I'm happy with their communication and follow up.read more

I switched State Farm agents to Tyler Sweigart last year and I have been very pleased with the…read morequality of service they provide. They return calls quickly and go beyond what's expected whenever I have a question. I was in an accident which resulted in my car being totaled. I wasn't at fault but had never been in that situation before. Tyler and his team (Somer) were accessible and supportive during a difficult time.

Tyler Sweigart of State Farm has handled my various policies since I moved to D.C. a decade ago:…read morerenters, auto, umbrella, and I think a couple of others (I'm a big believer in insurance). He's highly professional and knowledgeable, reliable, and exceptionally efficient. Unless it's your field, insurance can be a chore, so I really appreciate how easy he makes the process. I'm spending more time writing this review than on updating my policies.

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

My wife and I have always worked with independent insurance agents in the many cities we have lived…read moreover the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings.

CB Chambers insurance has provided me with immense value. Their customer service has been top-notch…read moreand I can always count with one of their team members to help me. I would recommend that you speak with their team when it comes to insurance. Leaving a large company to get better service is worth it. CB Chambers will deliver.

Great customer service reasonable price I will choose this agency and I will recommend to anyone…read morewho need auto insurance.

i was a member for 7 years and always had excellent coverage. i had to switch due to my spouse and…read morethey made wasn't pushy and were very kind on the phone.

GEICO's customer service has been one of the most frustrating experiences I have had with an…read moreinsurance company. Their records incorrectly showed my son as having two accidents in 2025, one in January and one in August. The January accident never happened. At GEICO's request, we contacted his prior insurer and obtained documentation specifically stating **"No Claims Reported."** We submitted exactly what GEICO asked for and believed the matter was finally resolved. Instead, GEICO created another obstacle. They now say they need insurance history from my son's grandmother's policy because their system somehow associates him with her. The only connection is that he was a **passenger** in her vehicle when his sister was driving it during the August 2025 accident. The absurd part is that his grandmother was ALSO insured by GEICO. Rather than simply checking its own records, GEICO is telling her to contact GEICO, request her insurance history from GEICO, send those GEICO records to us, and then have us submit those records BACK TO GEICO. That is bureaucracy at its worst. What makes this especially troubling is that GEICO originally quoted us one rate. Their system then produced an inaccurate accident history that resulted in a higher premium. Each time we provide the documentation they request, another requirement seems to appear. At this point, I have serious concerns about whether this process reflects bad-faith insurance practices. I cannot speak to GEICO's intent, but the experience certainly creates the impression of a system where customers are quoted one price, an internal record is then used to justify a higher premium, and correcting that record is made so exhausting that some customers may simply give up and pay. If that is not GEICO's intention, then it urgently needs to examine its procedures. No one seems willing to take ownership of a very simple problem. Instead, the burden is repeatedly placed on the customer to disprove GEICO's own inaccurate information--including information GEICO itself should have access to. GEICO spends enormous amounts advertising convenient service and happy customers. My experience has been the exact opposite. GEICO should spend less money advertising great customer service and more money actually providing it.

I have been with Stephon's office for a while, but I moved to Texas so I had to switch agents. My…read morehusband and I have our home, autos, PLUP, PAP and a boat in Texas; however, there is ALWAYS A PROBLEM. We had issues when someone was at fault and totalled one of our cars, we had issues with the PIP claim, and unfortunately the agent in Texas has not been impressive. Today we realized we made a payment on the SF app for our auto policy; however, we mistakenly put it on one of the life policies in Stephon's office. I immediately called my agent here in Texas, and they told me "there was nothing they could do, maybe I should call the other agent." HELLOOOOO???? WHY NOT HAVE SOME CUSTOMER SERVICE! I was very upset and called Stephon's office. I spoke with Bryan who was extremely courteous and let me know a Life Specialist could assist me. AND HERE COMES DONNA CARTWRIGHT to the rescue. I shared my story with Donna, and she immediately advised she would call the Life company and have the payment moved from the policy on the life company to the correct policy on the auto policy. DONNA LISTENED, ANALYZED THE SITUATION, AND CAME UP WITH A SOLUTION with ease. THANK YOU DONNA CARTWRIGHT FOR TRULY PROVIDING GOOD NEIGHBOR SERVICE!!!!

I've been with Stephon Scriber for since 2012 and I just changed my agent. I don't have any issues…read morewith State Far itself, or really even Mr. Scriber, I've never actually spoken with him and that's the problem. It's extremely difficult to get a hold of his staff and get any customer service. Within the last hour I called his office 3 times to try and move my renter's insurance coverage from my current place to my new place. The first time I called the automated system disconnected me. The second time I called I spoke to a person, who spent 3 minutes looking up my account and then transferred me to another desk where no one picked up and I left a voice mail. And the third time the automated system put me right into a voice mail box. This isn't the first time I've had issues. Adding my landlord's company as a concerned party last year was really challenging as the staff kept getting the names and apartment number wrong. I would choose a different agent.

I own a small painting and home improvement business and needed some new commercial general…read moreliability insurance as my old company had stopped offering this type of policy. I contacted a few brokers and Alliance was by far the easiest to deal with and very responsive. After their initial reply to my online inquiry, I emailed back and explained what I was looking for and that I was hoping to get some new coverage as soon as possible. Paul wrote back right away and asked a few basic questions about my business. I responded late that night, and the next day they were able to get me a very reasonable quote, send me an application, and bind coverage in just a few hours, and I didn't even have to pay any portion of the premium upfront in order to get the new policy in place! Alliance set me up on quarterly payments and told me I would receive my first bill in a few weeks. I also had a couple of big contracts I was about to lose without proof of insurance and Cheri was able to generate a COI and send to me right away that same afternoon, which I greatly appreciated. I was very impressed with the fast, friendly and efficient service I received from Alliance and would definitely recommend them to any small business looking to get affordable insurance coverage quickly and without a lot of the red tape and headaches that you usually encounter when applying for a new policy. Alliance really helped me out!

I am a new business owner and I used Alliance to obtain workers' compensation and general liability…read moreinsurance. I engaged many brokers before going with Alliance, but choose them because their service was far and away better in quality than everyone else I spoke to across the DC area. Not only did they get me the best deal possible, their employees are stellar. When things go wrong and I have to deal with insurance, I'm so relieved that I can rely on Paul and Cheri.

I am writing this review in regards to the way that this gentleman Mr Mohammad Y Bajwa has treated…read moreme as a customer and as a human. My policy is up for renewal in which my payments went up drastically. I called this gentleman's establishment in the hopes that I could be explained as to why my rates went up and as to why I was not informed about this hike in my payments, I called this gentleman's office in which I must disclose that the young ladies he has working there have no idea exactly how to answer a phone within a business setting, meaning they lack the understanding of what professionalism is, they lack the understanding of what it means to be customer oriented, even something simple as identifying yourself when someone calls your place of business, I was told the two times that I called that the owner the boss would review my policy and get back to me, that my message would be passed along to this gentleman who goes by the name of Mohammad Bajwa, that call never came, so I decided to call him myself he comes onto the line surprised to hear that I've been waiting days for this man to call me back, that this is wrong, that it should never have happened, but as the conversation continued it became clear and evident of why his staff are the way they are, of why they have no knowledge muchless any comprehension of how to deal with a customer it is because Mohammad Bajwa lacks this knowledge and understanding his self, so how can the people who work under you be any different when it is the leader who sets the tone and the bar. He got very disrespectful and just plainly stated "it is just business, deal with it" I was highly offended and felt very disrespected. It is clear and evident that he has no regards for his clients the ones who put the money in his pockets. How can we expect anything different when this can't even return a simple call to his client explaining why the rates went up, so for me this man his workers and his business get 0 stars from me. STAY FAR AWAY FROM THIS BUSINESS GO ELSEWHERE IF YOU CAN. Thank you, Raymundo Trejo Jr

Update. I cancelled my insurance with All state in writing. 9 months later they still had me in…read morethe system and sent me a notice saying "they cancelled" my insurance due to non-payment and I owe them $1,142.00 thus affecting my credit. Mr. Mohammed corresponded with me but apparently he never cancelled my insurance for his own personal reasons. Do not buy insurance from this 14th street location. These people are no good.

Elizabeth was quick to my inquiry but not pushy. She walked me through my different options and…read morefound great options. She has also made herself and the company available whenever I may need them.

Jack and team are great. Excellent customer service, very patient with all of my questions. 100%…read morerecommend.