Beware! I had a awful experience with this company. They don't show up on time, and no apologies or discounts given by management. Nancy in the office is nice, she did apologize for her manager Julie not taking my calls, or calling me back. We were givin a 11 to 3 window for pick up. I started calling at 330 when no one showed up or called. They finally showed up at 637 pm. The movers were very hard working, and professional, but it took until 1am for them to finish. The reason I paid a moving company was to avoid this. Then I went over my alotted wait, and had to pay 2k extra. That could have been avoided if they were on time, and I had time to rent a storage unit. Buyer Beware! Read the fine print. read more

ABSOLUTELY WORST MOVERS EVER! - LONG POST I wanted to move my stuff before leaving Florida to California and had timed it so that it will reach after I have. It was picked up on the 22nd of Dec saying that they wanted to pick up early so that they can start looking for trucks going in the direction of California. Gerard was so sure about all the process that I got convinced that these guys are going to do a decent job. BUT WAIT! until the pickup truck arrived! First of all, I was not given any proper information about what time the pickup is going to be arranged before 22nd Dec. And, all of a sudden on 22nd Dec morning, a truck arrives with two people saying they need to pick up my stuff. I was a bit shocked that they were not informed, I had booked full packing service and they had to confirm that before starting. Even after having the full packing service, I was the one packing most of my stuff and they just packed the kitchen and furniture. Later, they said my stuff was more than 300cubic meters and had charged me 400$ extra (do mind- Gerard told me that stuff is not going to exceed 300cubic m). NOW THE WAITING GAME STARTS! I asked a week later if my stuff is in transit since the delivery date is 11th Jan, they said it doesn't leave the warehouse until there is any truck going in the California direction and till 1st of Jan. I waited till 11th Jan, and in the meantime, I didn't receive any calls regarding any update on my stuff. On 12th Jan I called them and they still said to wait until the end of the week to hear back from dispatch. The only person to contact was "Nancy" who was so polite until you talk about the wrong information she gives every time I called her to get any updates on dispatch. She literally said to me "I assumed your stuff was delivered last week" I'm like WTF! O.O How can you just assume the stuff was delivered????? And then she started laughing like it was some kind of joke to her. I mean if I haven't told her that it isn't delivered yet she would have ASSUMED it is delivered and never would have gotten back to me. On that note - every time I used to call her, she used to put me on hold for a long time and then just blabber all the assumptions she can come up with, not giving any exact information. Then she would say she will call me back and I never got a callback from her. Any questions asked regarding why it's taking so long? or why the dispatch hasn't given her any information she used to say "I don't know". WHY IN THE WORLD ARE YOU WORKING AS DISPATCH CUSTOMER SERVICE AGENT IF YOU HAVE NO INFORMATION ABOUT WHERE THE DISPATCH IS??? Let me get to the part where their driver went MIA and they had no information about it. So, by far all the false information given to me that my stuff is in California and it's gonna arrive on Monday/Tuesday - it's gonna arrive at the end of this week - it's still in transit - it's not in California and still getting to California (after all the above fake responses I get this response :( I was baffled by how much they had trolled me and made fun out of my situation all along! After all this when I finally confronted Nancy she literally just stepped away from my call and then shut my call down. YOU SHOULDN'T TAKE ADVANTAGE OF PEOPLE'S PATIENCE AND THEN KEEP SAYING SORRY ALL THE WAY! IT'S NOT HOW THINGS WORK! read more

I'm sure this will get deleted to make them trick people into thinking they're a good reliable company but I just have to warn anyone who can see this..DO NOT USE THIS COMPANY! *There are 20+ more stories just like mine on Better Business Bureau website!* A week before our move we called to tell Larry the exact number of boxes and totes for our move and he told me I didn't need to call him to update him with our number of items because I can tell the movers when they show up. Never doing this before, I did what he said. We were quoted $4700, I removed a sectional and recliner from our list and the quote dropped to $4300. The movers showed up with a truck half full of someone else's things so naturally our things took up the rest of the truck and for that they raised our total $7,000!! He also said the movers are full service and would unload and assemble furniture upon delivery, that's a lie. We scheduled delivery and we're told they don't assemble anything just unload and leave. Larry still has his job and loses no sleep at night but we couldn't put a down payment on our new home as planned thank you them. All I was told is Larry should've taken down the inventory when I tried to tell him because that's his job...the movers just threw blankets over our TVs and breakables so one of our TVs is smashed. I tried contacting them and of course no response or email reply even though we had insurance on our move. They don't care what happens to you or your things because they still get paid either way. read more

Horrible moving company!! This company is based out of Fort Lauderdale Florida. When they delivered our stuff they showed up four hours late. Pulled in front of our house and their idiot driver/mover ran over our new sprinkler system and screwed it up. After being there 30 minutes he proceeds to tell us that his 2 helpers are not coming and he is the only mover. At this point my husband and I are both pretty livid. My husband ended up having to help him move everything. I was unwrapping everything. it was already late so more than half of our stuff was put in the garage - not in the rooms they were labeled for. Our mattress was left in our garage. The mover dropped our headboard and broke it. Not ONE thing that should have been assembled was. Lost the hardware to the beds. Our stuff was in storage for over three months, don't know where they stores it, the moving blankets were dirty and smelled like sour milk, it was disgusting.. The following week when the cable company came our hook up was under 2 feet of water thanks to the idiot running over our sprinkler system. The management there is oblivious to what is going on with the drivers. I would say their drivers, but it is clear everyone they use is contracted and they don't know nor do they care whecome from. They don't care about your deliveries, the quality of service, or whether you are satisfied or not. All they care about is your payment! Shovel it in and shovel it out. Trust me on this one run! read more

STAY far away !! Horrible company !!! So many things were broken once arrived !! They also charged many extra fees ! Horrible people that do not care about people's belongings. If you value your items do not I repeat do not use them . read more

They lie lie lie now they send me $250.00 for damage tc and furniture so keep the post rolling

Worst move ever, Mo Larry and Curly would have been better. Because of what I do for a living I have moved 30 times thru out my life. From the sales person who did not forward or write down information required for the move to actual moving, storage and delivery. I specified and paid for crate to be built to move very large marble dinning table and told them it required at least 4 movers to pick it up and move it. They arrived with 2 movers. Had to spend 2 hours on multiple calls with dispatch who at first said "your table is to big we can't move it ( can you imagine a moving company who's soul purpose is to move objects say "sorry we can't move it"). They brought a truck that was already partially filled from a previous move which created a situation where there was not enough room in the truck. Even their driver called the owner David, and the dispatch pleading for someone to come help him to no avail. Which meant I could not fully move out of my house on the day promised. They returned the next day and finally cleared the house. They tried to make it out that it was fault things went wrong, unbelievable. It's gets better, This is the only company I have worked with that could not promise a delivery date until the day before the move. I spoke with them 4 times to try to have them commit to a day. I said I wanted the 11th not the 10th the dispatch said they made notes so the person organizing the move would know which day I needed. Their reasoning is they so many trucks that would not know which one would available. Again can you imagine running a moving company and whether you have 5 trucks or 10 trucks not being able make a schedule a date one week out. So what happens the on the 9th at 1830mhours I get a call that they would be delivering the next day the 10th not the 11th. Wait it gets even better. They damaged 7 items that they packed four chairs, a wood headboard, they chipped the marble table put a hole in my wall and did not deliver one of my ladders. they also somehow got my sofa wet in storage and when delivered it was covered in green mold. On top of this the delivered someone else's piece of furniture. The driver said when he brought back the ladder he would take other customers piece of furniture back. It has now been a week no call no ladder nothing. read more

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this alliance movers of lauderhill, fl dot# 867707 are the good guys david the owner & gerard are both very professional. im putting this review out there because somehow a fake company using the good name of alliance the bad guys * pete gm of alliance dot #3241129 mc # 1018040 (robert most likely fake names . they dont even have trucks or actual location. i have reports that these scumbags are just skimming off $ thousands getting 25-50% off the top then farming or subcontracting out to gypsy operations. if you have dealings w this fake co beware they stole $1232 fr us ...but we are using legal methods to 1) get our money back 2) get justice for all the other seniors who have been ripped off by these scammers. report them.to the ag office of florida to dot of fl to.bbb of florida. read more

UPDATE: Got all of my stuff in one piece, but it was an AWFUL and STRESSFUL experience! As I said before, they called me the DAY of my move to tell me they were coming THAT night. The movers showed up at 7pm and were at my place until 12:30am loading my stuff from a 590 sq ft one-bedroom apartment- it should NOT have taken that long. They sent an unidentified truck and Alliance Movers Group did not tell me that they had subcontracted out my load to another company. The 2 movers that showed up could not even tell me what the subcontracting company's name was which was frightening. I didn't want to trust these people with all of my valuables! Also, as a young female who lives alone, it was quite frightening having two random men in my house that late at night without any communication from Alliance Movers Group. The 2 movers did not even know what any of my furniture pieces were called, labeling my coffee table, desk, and side tables as a "dressers". My inventory stated that I moved "6 dressers" even though I did not even move a single one. Before they left that night, they told me that I went over my estimate by 100 cubic ft and owed ~$600 more, even though I sent my sales representative pictures of my entire place and a detailed list of what was going to be moved. They would not allow me to pay with my credit card either even though Alliance Movers Group had told me I could, so I was forced to pay with a check at 12:30am so they would leave. Fast forward 4 days, I got a call stating that my items were going to be delivered the next day. 2 different men showed up in a completely different truck that originally picked up my items. They did not check the inventory as they were unloading so I was responsible for making sure that everything was delivered- that is THEIR JOB, NOT MINE! My mattress, KitchenAid stand mixer, and multiple other expensive items were not on the truck and the movers had to run back to their warehouse to try to locate them. If I had not been tracking what was unloaded, they would have never known what was missing. Fortunately, they were able to find the items and deliver them. But it still was extremely stressful not knowing where a ton of my items were!!! Throughout this whole process, I had awful communication from Alliance and they would not do anything to make the situation right. The manager was rude, my sales representative never got back to me. This was my first time moving after graduating college to start my adult life. I moved from Alabama to Georgia, only 3 hours away. I hired Alliance Movers Group to make things easy and stress-free. However, this was NOT the case. I WOULD NOT recommend anyone to move with them. It is NOT worth the "good" price. UPDATE- got a phone call. They're loading me tonight. I'll let you know how it goes! HORRIBLE EXPERIENCE!!! I just graduated college and I'm moving from Alabama to Georgia. I had Alliance Movers recommended through a family friend. Everything was great until 2 days before my move. My move was pushed off TWICE and now I'm sitting in a packed apartment waiting for ANY communication from Alliance Movers Group. I have called both my sales rep and the company's main number and have not heard a single thing. I've left numerous messages and cannot get ahold of anyone. Now I am stuck waiting around not knowing when my move will actually happen- I WILL CHANGE THIS REVIEW IF I HEAR FROM SOMEONE AT ALLIANCE. PLEASE CONTACT ME ASAP. read more

I would NEVER recommend this moving company. I had a horrible experience. I could have easily gotten a uhaul and done it myself. They came 3 days late, when they picked up they damaged walls and stair railing. When they dropped off they didn't reassemble anything. Also instead of carrying it to rooms upstairs or downstairs they left everything in the living room for my elderly parents to have to carry upstairs and downstairs. Their reason was because they had to sit in traffic and didn't have time to transport it up or down the stairs. My father almost fell down the stairs lifting something. Also they charged me for stairs and didn't even take anything up the stairs. I wish I could rate this company lower than a 1 star. read more

Do not use this company. We hired them to do a long distance move for us. They picked up our belongings on 6/25/22. They did not deliver until July 18th. And to make it worse, it was only a partial delivery. Two of our mattresses. and our washer dryer where loaded on the back of the truck with a tarp half covering them. Most of our boxes where so damaged they could not be used again. And we are now being told the rest of our stuff will be delivered 8/1/2022, more than a month from when they picked it up. Obviously we called numerous times to find out when we would get delivery. When I tried to explain the initial salesman and the guy who picked up our stuff originally told us it was usually 3-7 days delivery time. We were told to read the contract, and that no one would have ever told us that. Lily in particular was rude, talked over me and basically called me a liar. There are too many other moving companies, do not give this one your business. read more

We found this company on the internet after the sales person said they were Alliance Moving a Storage, a company we used before. We gave Cloe the exact details moving companies need to estimate a move. She quoted $3100 to move a small 2 bedroom from CA to Utah. When the movers showed up, they were in a Budget rental truck. They said they were subcontractors for the "broker" who sold us the job. They briefly looked at our boxes, went out to their truck, came back and said because we had "more than we told the sales person" it would cost us $6900 instead. We denied that anything was different that what was put on the inventory for the bid and asked for the mover--Boris--to go through the contract with us. He said no, he wouldn't compare and take it or leave it. We got Cloe on the phone to discuss and she said she was going to talk to her manager about it after agreeing that we had exactly what the bid was based on. She put us on hold and never came back. Then, we got a manager on the phone. She said that Boris was her "eyes on the ground and she had to go with what Boris saw. We asked her to be on speaker phone while we went through the inventory with Boris. She said no she wouldn't do that because she trusted him. I accused their company of engaging in deceptive marketing practices and said that because they were not upholding their contract with us, I would be pursuing them legally. She then said, they would not do the job for us and hung up. Then, I asked Boris to get his manager on the phone. It was the same woman. I told her if they were not going to uphold their obligation under the contract, we wanted our money back. She said no they would not refund our deposit of $1300 because "we" were cancelling the contract by not agreeing to pay them the additional money. We ended up paying a mover who used a 16ft. small truck to move us and there was 4ft. of space left over. This was way less that what was quoted in our original bid with Alliance. After this, we contacted the Department of Transportation and the Federal Motor Carrier Safety Administration, Better Business Bureau and Florida Division of Corporations. They all said this company is under investigation and they asked us to file formal complaints with their agencies. This company is fraudulent and should not be allowed to conduct business. Stay away. read more

HORRIBLE MOVERS!!! DO NOT USE THEY ARE A SCAM!!! They took advantage of me BIG TIME. ALL OF MY BELONGINGS ARE BROKEN & DAMAGED!! Scratched my floors, ruined all of my furniture & got everything dirty! Scraped all my freshly painted walls, I had to get my whole house repainted the delivery drivers even bent and almost broke my railing going upstairs. This company is the absolute worst they are not punctual I had to keep calling to figure out where my stuff was and when it was coming because nobody at the office was able to answer any of my questions. They quoted me another 5k on top of my estimate - mind you I only had a two bedroom apartment. I understand it's only an estimate but they straight up scammed me and saw me and took the opportunity to take advantage of me. Then when they finally arrived after several attempts- the driver said he wasn't able to maneuver the truck due to inexperience. I don't know what kind of truck drivers they use but they don't work for alliance movers they charge me an extra $350 because they had to use a dolly to bring my things to my home. On top of that I was harassed and felt tremendous pressure by the employees about tipping!!! You already charge me extra 5k now you want me to tip you an extra 20% on a $9000 move??!! Get out of here!! The driver that delivered my furniture was rude he yelled at my father-in-law !! Very disrespectfully. THIS is the WORST moving company ever do NOT use them to STAY FAR AWAY from them as possible. They sound good on the phone but they're not in reality. Not to mention I have missing boxes which nobody has done any research to find. Its like talking to a useless computer generated robot that is just straight up negative energy all they want is their money and they don't care about your belongings or your time or your schedule. On top of that the first box that came in said fragile so the mover put the fragile box down grab the heavy box and put it right on top of the fragile box breaking my items on top of the box I mean I don't know how stupid somebody can be this happened with numerous boxes that I cannot even count and I had to tell the movers "that says fragile don't put a heavy box on top of that" that's just common sense. Bunch of losers. Loser moving company read more

I agreed with the Alliance moving and storage company to take my stuff from Boston/ MA to Little Rock/AR. First of all, I must say that this company does not deal with moving and all these pictures are fake. They work with Boost Express Van lines moving company. People from Boost van lines came to pick up my stuff, not Alliance. They picked up my stuff on May 28th and when they asked for the delivery date we agreed on June 1st so I rushed and went to Little Rock that day only to find nothing. It is so hard to reach them and when they say they will call back they never do! On June 1st, I talked with the representative from Boost van lines and the lady said that my stuff was in New Jersey and told me to wait around 5-10 days and so did I. After two weeks, they emailed me saying that my stuff still has not departed and that they are looking for an available driver who is willing to deliver my stuff!!! After that period they stopped picking up my calls so I called Alliance company to see what the hell is going on. I talked with the supervisor John, he said he will call the company to get an update and call me back and guess what he never did! I called the next day representative who I talked to first when I was agreeing on a deal, he said delivery can take 30 days but at first they said they could deliver it in 5-7 days and promised to deliver it in June 1st and made me rush so now I am in Little Rock sitting in an empty apartment with no stuff! Nobody is giving me an explanation about what happened to my furniture and I feel that I have been robbed. They took my money and the delivery never happened. If I had the option to give zero stars, I would not even give one star for this company, I am not sure if they are a legit company. Don't work with them!! read more