The receptionist was friendly and professional. The office does not schedule by appointments, it is…read morea first come first serve. After waiting 2 1/2 hours I asked the receptionist how much longer I had to wait because people walking in after me were being called in first. After an additional 15 minutes I was called in, total wait time 2 hrs and 45 minutes. At that time, I scheduled my appointment, at no time was I told I was going to meet with the PA. Nevertheless, the PA was professional, but the problem was that she did not speak English (I don't understand how she got her degree in the USA without knowing English). I had three items to discuss but because we could not communicate, I ended up asking for my medication. Really guys to work in Pembroke Pines, employees must speak English. I forgot to mention that the location I visited was in Pembroke Pines it was not the Hialeah location.

What a wonderful Doctor. The office functions on a first come, first serve basis so if you have an…read moreissue with wait times, make sure to get there early in the day. The staff is very accommodating and tries their very best to effectively communicate. Above all else, Dr. Mac Williams is incredible. She gets to know all her patients on a personal level and takes her time with each individual. Highly recommend to anyone who wants to have a one on one consultation as opposed to being hurriedly rushed out the door.

I had a terrible experience at this MRI facility and would never return. I called five times before…read moremy appointments, with each call taking over 20 minutes due to extremely poor customer service and unhelpful staff. My first appointment was canceled the same day. For the second one, I spent over 30 minutes on the phone with terrible service just to confirm the MRI type. Upon arrival, the front desk initially verified it was the correct scan. However, the technician later contradicted this, claiming it wasn't, and the front desk then agreed, stating the requested scan didn't even exist. It was a complete waste of my time. The service was disgusting, and the owner should be embarrassed by how poorly this place is run. Terrible care of patients. The front desk and manager should be fired and the service tech.

Top quality Radiology with great staff. Jaron did my CT scan with great explantation and caring. He…read morewas super. Mia and Annie at the front desk were helpful and nice. Love this place and wouldn't go anywhere else for radiology. SO much better than other places in Aventura that were nightmares. Highly recommend! Late hours also. They are fast and efficient. They couldn't be any better.

I had to call many times to get someone to answer to schedule my appointment. It made me…read moreapprehensive about going. However, the office was clean and the front desk helped me right away. It took about 30 minutes to fill out all of their forms. After that I waited about fifteen minutes to be called back. The staff from the x-ray tech to the nurse were absolutely delightful! I felt very welcomed. Dr. Bridges has a fantastic bedside manner and really listened to me. He took his time examining my MRI. I felt confident in what he explained to me. He ended up draining my knee and he was very gentle and explained everything he was doing and asked if I was doing ok throughout the procedure. The whole experience was as pleasant as it could be. Needless to say, I liked him so much that I am going back for my shoulder issues next week. I highly recommend Dr. Bridges and his practice!

Wow ! What a nice helpful informative doctor…read more They took me in immediately, no wait . The nurse was very friendly and warm as wellZ I'm not sure what her name was but she did have a tattoo on her arm. Dr. Mark was very warm as well and helped me understand what was going on with my back even though it wasn't anything serious he didn't just shove me away with some medication. He offered different ideas as to what I could do to make it better. Thanks !

Dr Braver may be fine and the nurse practitioners are competent but the girl she has drawing blood…read moreat her Aventura office is borderline incompetent. I went to have blood drawn 2 days ago and she screwed up putting the needle in my vein so bad I am still in pain and arm is still swollen and badly bruised. This is the second time out of 4 blood draws over the past two years that this happened when she drew blood. Once putting the needle in and one pulling the needle out. Never had this happen to me before anywhere else. And my veins are large and very easy to place a needle in. Sorry to say but this employee should not be working in this job. And that she remains is not a good reflection on the Dr. I cant be the first one this is happening to. Here's a photo more then 2 day AFTER the draw:

Extremely caring knowledgeable and always a highly professional Doctor and Doctors office I would…read moretrust my life to this Doctor ! I have been seeing Dr Braver since 2002 and unfortunately had to move outta state 2014 and cannot find any doctor that could ever measure up to her standards Hope all is well with you and family All the best to you , Alan Small

The staff is very attentive. The lady that took my Xray was very kind and professional! The doctor…read moreexplain my problem very well and spent enough time with me. The fact that the were open on Sunday was very beneficial, so I didn't need to wait until Monday to see an orthopedic physician after my accident! The only reason I don't give a 5* rating is because it took several hours, but I guess that's normal when you go to an emergency room full of patients!

I would very much so not recommend coming to OrthoNow Aventura. I have previously heard good…read morethings, but perhaps since this is a franchise location it is not up to the Standards of other OrthoNow locations. I had a bad feeling about this place from the second I walked in. The baron walls, fast food menu on the wall of prices for services, and sub-zero temperatures did not give me a feeling of comfort, a much-needed feeling as I was in a high amount of discomfort. After taking getting my X-rays taken I took a photo of my X-rays on the computer with my phone. At this point, the doctor came running over saying "that's a big no-no, big no-no" as he was chastizing the X-ray tech in front of me for taking a picture of my x-rays. This gave me a very uncomfortable feeling seeing the way that he was treating his staff in front of me. Especially since there should not be a single issue with me taking a picture of my X-rays on my phone. After my examination, I ensured that they gave me a copy of these X-rays on a CD and there was no issue there. I came in with immense pain in my foot and hand. The doctor poked around on my foot until he located the pain. He then left the room for no more than 15 seconds, not even enough time to have walked to the room where he would look at the X-rays. He came back and told me that I did not have any fractures in my finger or foot. The Issue here is that I sent my X-rays over to a radiologist and within 15 seconds he noticed a very clear and obvious fracture in both my foot and finger.

My doctor is Gina Corsaletti. I recommend her. She has done miracles. My back pain has reduced…read moretremendously.

The other reviewers are correct: the staff here is rude and unprofessional…read more When my mother originally called to make her first appointment, the person on the phone was rude and demanded she bring physical medical records. When my mother mentioned no other specialist had ever asked for this, the staff member snapped, "How do you expect the doctor to know what's wrong?" We showed up for that appointment only to find she wasn't in the system at all. Staff repeatedly told us, "He is not here. He is on vacation. He will be back in 3 weeks." Because they kept saying "he," and her primary care doctor specifically referred her to Dr. Christian Gonzalez, we were led to believe she would be seeing him today. Today, June 30, my mother went inside first while I parked. When I walked in, I asked the receptionist on the right to join my mother. This receptionist was polite, asked my mother's name, and asked the staff behind her what room my mom was in. No one replied. She told me to sit and wait. Absolutely no one made any effort to follow up, knock on a door, or try to take me to my mother. I only got in because my mother eventually opened the waiting room door herself to look for me so I could speak to the doctor. When I asked why I was left waiting, staff made an excuse about doors being locked and not being allowed to ask. Once inside, I realized the doctor was female. I asked my mother if she spoke Spanish, and my mother said no. This office failed us in three major ways today: They switched my mother from her referred doctor (Dr. Gonzalez) to a non-Spanish speaking female doctor with zero advance notice. The staff member tasked with interpreting for my mother was in a terrible mood and gave her an attitude. The front desk made no effort whatsoever to bring me to my mother when I arrived. When I asked to speak to the office manager, they acted like they didn't hear me. A rude receptionist sitting on the left side of the desk abruptly asked if we needed to make an appointment and motioned for us to step right in front of her, clearly just wanting us out of the front desk area. My mom pointed to the girl who was writing something out for us. The rude receptionist asked that girl if she was helping us, and the girl confirmed she was writing up a test that needed to be done. That left-side receptionist was beyond rude. I asked again if there was an office manager or supervisor available, and was told "no" by the girl who was doing the writing. I insisted there has to be a medical supervisor or someone in charge, and again, she said no. I asked about a woman I saw dressed in office wear, but that lady stated she was the medical researcher. By the time we went to the front to get the next appointment date, the rude receptionist had suddenly changed her tune. Once outside the doctor's office, my mom reiterated how poorly they behaved and how she wished I had been there to talk to the doctor. That is when she told me about the attitude of the staff member who was writing the prescription and translating. My mother had to tell her, "If you're in a bad mood, I'll just wait for my daughter to come here to translate," which finally got her to drop the attitude. On their website, they claim "SWCA is built on a culture of empathy," and list their Core Values as: Be a good human Be professional Do the right thing Work together No excuses, get it done It looks like their staff needs to have this plastered on the walls throughout their office, because they did none of this. I have already filed a formal grievance with our insurance company.

Stay away. This place is a mill. Following a ten minute evaluation and specifically asking to be…read morescheduled with the same therapist, they made me two appointments with two different therapist:s. When I arrived for my appointment there were seven people there with two therapists running back and forth to different people. During my evaluation I told them I injured myself bike riding after surgery and the first thing they did was stick me on an exercise bike, which I got off of. Despite my better judgement I went back for another session. There was one therapist for six patients. The exercises they gave me caused a great deal of pain. I left and never went back. They never even called to ask me why.

From Genni at the front desk who always greets you with a smile to the physical therapist I give…read morethem 5 stars My husband has improved so much thanks to the help from NOW at 123rd st . Thank you Minerva and Elvis for all you compassion and knowledge !!

The worse expirience I had in my life as a thisician and the person.The 2 girls…read moreat the front desk very rude and disrespectul. I am in my 80th and the first visit I forgot the notes from my orthopedic surgion with diagnosis and recomende tratment The girles refused to call the doctor saying that it is my resposibility.,however the therapist agreed to see me and did his own evaluetion and some manipulation,he was good,rest of my visits was a nightmare. I started therapy 04/18/23,ended 05/02 I came for the session on may 5th and was late for 25 minutes, the girl at front desk didn't want me to stay and very rudly told me to leave. The therapist were friendly but id didn' help me,so I intended to disscuss with the therapist maybe to change the modality I would never recommend this agressive place to anybody The complain will be also submited BBB

Shreya was my moms therapist and she is amazing , worked great with her and explained everything …read more There are 2 ladies ladies at the front desk and one is very rude( the one with long hair)and she should adjust her attitude specially if she wants to keep working with people . She made me not wanting to Come Back.