I wish we never chose Allied for our fence project. Our dog was escaping our 4ft fence and injuring himself in the process, so we needed new gates urgently. Got our estimate, paid the deposit and waited. And waited. And messaged, and waited. After 6 weeks of no update, I learn our color choice was backordered and nobody knew/told us (we would have chosen another color because our dog was getting hurt!).
Figured out that delay, then, "any day now". Another two weeks, many reminders and nagging texts (I hate nagging contractors, I would rather they just do their job). Finally texted to cancel our contract and get our money back, and surprise! Our fence was ready to install.
Installer finally came and was a hard worker, but the post they sent has exposed edges and didn't accept the hardware correctly. The hinges didn't really self-close so we asked for them to adjust them. The install manager came to "adjust" them but it still never closed by itself.
A year+ later, the gates are warped and the hinges are garbage. They were supposed to be self-closing, but they are way too light duty for the weight of the gate. Not only are they not self-closing, but you can't even swing the gate closed because it's out of balance and just swings itself back open again. The gate is so heavy and out of plumb, it needs to be pushed closed to latch every time.
Messaged about getting hinges replaced under warranty, in May, about 3 months before our warranty ran out. Of course I was given another run-around answer that the manufacturer is designing better hinges and can we wait for those? I asked for that to be emailed in writing, so we would still have the hinges covered under warranty. Last messaged received May 12th, it's now Sept 16th. Nope, never got an email nor hinges. Not holding my breath, although I expect they will amazingly show up with hinges as soon as this review posts.
Two stars instead of one because the gates are still standing. read more
