Dr. Ndon is top tier! She is amazing, patient, kind and really genuinely cares about your skin. HOWEVER! Customer service via phone calls, their new AI system, text messages or via the patient portal are absolutely garbage. IF they respond, someone always has an attitude, they will put you on hold for 10 minutes, act like you are interrupting their day. I have also spoken directly to Dr. Appiah and she has left a LOT to be desired. There are plenty of other dermatologist offices that will treat you will respect and communicate effectively, efficiently AND ON TIME!. read more

Love Dr Appiah! My skin is 100% better because of her. She has a great bedside manner. Office staff very professional. I drive almost 50 minutes to get to her office but I don't mind it all because she's understands my skin type. I've had bad experiences in the past. Been her patient for almost 6 years! read more

I called with a few questions and to schedule an appointment. Unfortunately, the young lady who answered the phone was rude and had an unprofessional attitude. This is not the first time I have experienced this type of behavior from your office. Due to these repeated negative interactions, I have decided to seek care with another dermatologist. read more

If I read these reviews prior to my appointment, I could have saved my time and my copay $!!!! All Phases is located in some type of INOVA facility and it was easy enough to find (both the building and office). Scheduling an appointment through their website was easy and convenient. I was taken to an exam room close to my appt time (no long wait). I appreciate a doctor's office/medical facility that requires masks. And, unlike other reviews, I had a good customer service when it came to their staff. So, why only 2 stars?? When I found this facility, I wanted to book with Dr. Appiah but, based on the website's scheduling service, it does not appear that she sees new clients. Since their site shows that Dr. Aziz won the same recent award as Dr. Appiah and that he is on faculty at Howard U, I booked with him (Dr. Aziz). When I was in the exam room speaking with the nurse, she asked what my concerns were (dry skin, especially on my face) and I decided to do a full body exam since the description sounded like it would encompass my concerns (at that time, I did not realize that this type of exam is probably looking for skin cancer or anything "strange" - which is not a concern at all). It took NINE minutes from the time the doctor arrived in the exam room, conducted the FULL BODY exam, asked what my concern was (dry skin/face), asked where my face was dry, asked what type of moisturizer I use, told the nurse to put in a prescription (didn't tell me what it was, how to use it, possible interactions, etc.), put on all of my clothes, walk to receptionist desk, pay my $40 copay, and walk to the elevator. NINE MINUTES!!! Ask me how I know..... It's because I sent a text to bae at 2:10, before the doc entered the room, and sent another text to bae at 2:19pm to inform him that I was waiting for an elevator and on my way down! Needless to say, I won't be coming back! But, I still need a dermatologist. Any recommendations? read more

Inconsistent and rushed me as I attempted to describe my concerns. It was as if I was holding them up!! I arrived 30 minutes early and still was not seen until 30 minutes after my appointment was scheduled to begin and I'M HOLDING YOU UP!! I had to have the doc repeat herself because of how fast she was talking to get the appointment done. I was not satisfied with the care I received and that's unfortunate because their overall staff were welcoming and compassionate. read more

I went for a routine, annual, preventative skin check. As a provider in my network I should have been charged a $50 copay. I was charged double. Over the course of six months I attempted to resolve this issue with the office, even getting my insurance provider and the office on the phone together. Each contact I initiated, no one from the office ever bothered to follow up with me. In the end, the Billing Department said they went to Dr. Appiah directly and was told my routine office visit (no special services or treatments) was deemed by them to be a "special" visit so they could charge what they wanted and didn't have to abide by the $50 copay set by my insurance company. Horrible customer service AND they overcharge. I will NEVER visit this office again dand warn everyone to avoid this provider!!! read more

I've been a patient of Dr Appiah for several years undergoing medical and cosmetic procedure. She's very knowledgeable, thoroug and caring.

This practice should be named ALL PHASES OF ANGER. For each and every appointment, they have ran late. Not just 5-15 minutes, I am talking about 45-60 minutes late. You will get little to no apology which does not equal the inconvenience that one is forced to bear. Guess what Doc.? Your patients' time is important too! We have to manage our schedules too. Should we allot 1.5 hours for a 3min. consultation? Let us know, so that we can inform our employers and set expectations. Office culture starts at the top. Staff here seems angry, unhappy, and uncaring. Amount of time to pay copay 1 minute, time to be seen 60 minutes, time for consultation 3min. Just saying. read more

I visited Dr Aziz twice to remove scalp cysts, he did excellent job, also he was patient, friendly and answered all my skin questions even those not related to scalp cyst, I highly recommend Dr. Nasir Aziz. I don't know about office clerks, read more

Absolute scam. Quoted me $350 for skin tag removal on my (entire) neck. Went in for my appointment (which took about 3 minutes total), but the doctor left some behind stating "Let reconnect in a few weeks for the rest of them." Turns out, reconnecting meant that they wanted to charge me $350 AGAIN to complete the work that they left the first time. Had I known this I would never have walked out of the office that day, and would have insisted the doctor finish the job. Stay far away, they just want your money! read more

I have a somewhat rare autoimmune condition of the skin and Dr. Appiah knows about it and knows how to treat it. She's also one of the nicest doctors I've ever met. She is aggressive in her treatment and sympathetic to her patients. That can be, a lot of the time, hard to find. I highly recommend her and this practice. I've seen one other doctor and liked him, too. read more

Dr. Appiah and her staff are amazing. The staff is friendly and inviting, and I was able to get a new patient appointment quickly; something many offices struggle with, access. All services offered and components of my care plan were explained in detail, and my prescription questions/concerns were also addressed promptly while in office. I'd recommend everyone come see their fabulous team. If you're melanated and struggling with a dermatologic issue, come see Dr. Appiah, and follow her on Instagram! read more

They said take my health insurance. My co pay should $35. Not this place you never know what your bill is going to be until you finish seeing the doctor First visit I paid $200, 2nd visit $165, I just got out of hospital and had to cancel my next my appointment and told the girl who answered the phone. She was rude and like any other normal person would have said "I hope you feel better or I am sorry to hear that". Not this rude person. This practice is should be call "All Phases of how to get your Money". The doctor is good, but if they accept my insurance why do I have to pay all these fees? I have never written a negative feedback on YELP, but I wanted to warn others about this Practice. read more

Went in for an annual skin check. Ms. Ashley at the front desk was very polite and personable. Dr. Onwudiwe was very thorough in her check, answered all my questions. read more

My visit was an emergency appointment, and I was very impressed with the polite and welcoming atmosphere. Special mention to staff Ms. Ashley and Dr. Appiah. Thanks for the high level of professionalism. Paul Scipio read more

Please check recent reviews before going to this practice. Doctors are great but customer service is the WORST!!!! They initially set up appointment and later couldn't trace it, no appointment was recorded after back and forth with the team. They would also put patient on hold for 30mins, they have poor communication skills and then won't even try to resolve any concerns. We feel bad for the doctors, hope they are aware that team members are not a good fit for this job. read more

OMG, I am completely in love with the staff and ALL the providers at this location. A lot of my family has been seen here and we absolutely love the energy of this practice. EVERYONE is so nice and accommodating even with us needing to reschedule appts like crazy do to sports with the kids and work schedules as well. They are such a busy practice but I can see why. The young lady at the front desk Michel'e explained my benefits to me in great detail even though I should already no my plan but she did NOT hold that against me. The NP Jordana is wonderful is really knows her stuff, I am not sure why people look down on NP's but if you ever had a doubt go see her she will change your mind. read more

One of the worst run doctor's offices ever experienced. Be prepared to wait 1 hour after your scheduled appointment before being taken to a room and after you get taken to the back, wait another 30 minutes for the doctor to come in. Slow in every aspect except for when they collect your payment and continue to schedule appointments that can be done over the phone. Would not recommend. read more

Zero Stars. Dr. O's bedside manor is lacking. She spent all of 30 seconds on our appointment with one foot out the door. She "saw" nothing wrong, because of course she was looking from 6 feet away. Didn't even call to explain the results of my blood work. Don't waste your time. There are plenty of derms in DC that will treat you well and with proper care. Dr.O is not one of them. read more

Just finished my new patient appointment. Front-desk receptionists Josh and Ashley and medical assistant Afia were friendly and professional. My wait time to see Dr. O was minimal. Dr. O definitely addressed all of my skincare concerns and I'm excited to begin the new regimen she prescribed. I haven't had a dermatologist for a few years and I'm happy to continue care at this practice. read more

Very sad to leave a poor review but the office staff,while very friendly ,are completely inept. The doctors are certainly competent but communication and patient education is lacking. I left the practice because there is no follow-through on messages left. Also, I once came at the time I had recorded. Apparently, I was off by 15 mins and the receptionist said I might have to reschedule. They did end up seeing me. But the inconvenience caused by inaction on needed follow-through and overall lack of communication was distessing. It is unfortunate for a doctor to have their practice undermined by a staff that might as well stay home. Smiles don't get things done read more

I haven't been to All phases since 2017 and recently came back. The Doctors are great and professional always have been but the front desk in the past not so much. But this time I recently had an appointment this year and their new front desk person Victoria was very nice and professional and was multi taking with helping the patients in front of her as well as managing helping people on the phone. She was great I complimented her in person as well read more

It took 45min to be taken to a room. I was assured the list of prescriptions I needed would be sent to the pharmacy. They were not, so I called to have them sent. The doctor had an assistant inform me that she did not send the prescription in for whatever reason or not. The reason was mistaken and we had already discussed the issue at the appointment. Clearly, no notes of our appointment were taken. It's a hassle having to track down the doctor to send the correct medicines after having already gone in for the appointment. read more

Today a receptionist hung up on me. Needless to say, I will be seeking services elsewhere. I guess she was upset that I told her that Dr. Yvette likely has no idea how the receptionist and/or those answering the phone are treating patients. Today was my third call trying to find out if a fax that my primary doctor had sent had been received. Until today, I had only been able to leave a message and received no return calls. I likely only got through today because I indicated that I needed to make an appointment. Again, I'm so disappointed to say that my last experience with Dr. O and then the phone calls not being returned have made me want to move on! I was driving from Waldorf to Alex to see these doctors. I've made my last trip! read more

The team here at All Phases is extremely professional and knowledgeable. I am a long time client and recently started being my teenage daughters for their dermatology needs. read more

Tried to call this place to set up an appointment and confirm they accepted my insurance. They dont schedule over the phone only online. Scheduled online entered all my insurance info, all good appointment scheduled. Get there and they dont accept my insurance. What the hell. Technology/laziness makes scheduling so difficult. read more

I have been a patient for over 10 years with this practice, and I would never go to any other practice. I have seen multiple providers within the office, and they are all wonderful. The front office ladies are extremely polite and helpful every time I come in. Just the other day I was needing help to fill out my information on the ipad and even though the young lady at the front was extremely busy she still found time to help me and indicated that it was her pleasure to assist me and that's what she is there for. It truly warmed my heart. I love how they always great me, regardless of what they are doing, they always make time for me to answer my millions of questions. read more

Quite possibly the worst customer service I have ever received. It was absolutely reprehensible, from the employees at the front desk down to Dr. Onwudiwe herself. I myself am in healthcare in an admin/front desk position, and if I were to conduct myself in the manner in which they did I would not have a job. This was my very first visit to the practice and I was floored at the behavior. I left without being seen after having been there for an hour. Instead of having a very brief conversation as to the situation at hand, blame was placed solely on me as to the reason for the wait, which prompted me to leave. I will give credit where it's due; Dr. Onwudiwe did call me approximately 45 minutes later to apologize however, it would have held a lot more clout had she not reiterated twice that she "normally doesn't do this." This practice obviously is a fit for other folks, but I for one obviously will not be returning and will never recommend it. read more

My experience was very similar to another reviewer. My appointments at this practice was with Dr. Oge. I agreed to have a biopsy so that the doctor could know exactly how to treat my condition. When I returned to have my stitches removed, I was ready to have a conversation about the results and how to proceed with treatment. Instead, I was told the test indicated my condition was hereditary and immediately following a few other words about my condition the doctor raced for the door before I could get a chance to ask even one question. I used the prescribed medication and returned for my follow-up armed with a list of questions. Before I had a chance to ask the first question I was asked if I was ready to receive another procedure. I felt completely blind sided. I was told at my first visit that this procedure would be a "possibility" but never did I agree to have this procedure nor did we discuss it prior to this visit. There was also no time given to find out if my insurance would even cover such a procedure. I said I would think about it and that is when the conversation went south. She seemed very agitated that I need answers to my questions and became very indignant. Also, the entire time she was speaking, she would not come from behind the chair where she stood when she examined my scalp. She spend the entire time talking to my back. My questions were met with frustration and disrespect. This doctor's bedside manner was atrocious! I will not be returning nor will I recommend this practice to anyone. read more

Dr. O is great!! Very knowledgeable and easy to talk to. I think she is close to finding a cure for something that's been bothering me for years. However, Front desk receptionist is really rude!!!! Makes the already dreadful doctor seeing experience even worse! I have a baby, and it's hard to come to a doctor's appointment. When I was late for 15 mins, the receptionist condescendingly asked if I knew I was 15 mins late. Now that I'm on time, they made me wait 30 mins, and the receptionist told me I need to talk to the assistant, without any acknowledgement of my wait or intent to apologize. Why are patients treated so badly!! Aren't we customers for them? read more

Wonderful experience! I went to Allphases after visiting THREE other dermatologists who all mis-diagnosed my problem (common wart) so of course I never received the proper treatment. Dr. Aziz evaluated my skin and came up with a viable plan. After the third visit, problem was solved and I can now look forward normal skin after having this problem for over three years. Dr. Aziz was great and also a shoutout to the professional and friendly office staff. Five stars - Thank you! read more

Dr Aziz is friendly and genuine. The receptionist quickly had me signed in as well as calculated my payment, and scheduled my follow-up appointment after the procedure done, I've been coming to see Dr. Aziz for five years, no issues. read more

Dr. O is a okay doctor. My complaint is the front office and how rude they are and the $50 no show policy. They need to get rid of the front office people. I thought we finally found a dermatologist we could see on a regular basis but it is time to find a new one. We would go out of our way from the west side of the county to this office. We will no longer recommend anyone to this office. You make an appointment 12 months ahead of time. Unfortunately you don't remember that you made this appointment because it was so long ago. Most PROFESSIONAL doctor offices send you a text, email, or give you a call to remind you. They claim a courtesy call was made. And informed me "that is all it is--a courtesy--because we are NOT required to call." Wow. After asking a few more questions, I learned they have the wrong phone number listed on file and the last two digits were incorrectly entered by THEM. They told me "that's too bad you made the appointment and you did not show up." Wow. RUDE. So Allphases enters incorrect patient contact information. Allphases calls you at the wrong number (remember as a courtesy only). Of course you do not receive the message. Allphases expects to collect a $50 no show fee. Apparently this is their business model. I asked the friend who recommended this doctor to us if this happens to her and shes say all the time but she goes to this practice out of convenience. read more

I had been going to another dermatologist since OCTOBER 2016 to figure out what all was going wrong and got no results...so I came here in April 2017 and y'all...like I got answers and solutions in just a few weeks. For the first time since 1980 I KNOW EXACTLY WHAT I'M ALLERGIC TO!!! It's going to be an interesting journey going forward. I used to joke and say "I'm allergic to everything" but for reals...I'm allergic to everything!!! So operation healthy living is in FULL effect. I'm detoxing and healing my gut and living life to the fullest!!! The staff is really friendly and helpful. Thanks Dr. O!!! You got me RIGHT Lessons learned: Stop giving your copay and getting no results. read more

Wish I had read the yelp reviews before making an appointment. I just moved here from out of state & they were able to squeeze me in (that was great because everyone else had a month wait). I paid a $35 copayment for nothing. They don't do bloodwork here so I'll have to go somewhere else & my prescription is time sensitive. I specifically stated what I need when I made my appointment & was never told I would get a prescription for Lab work & have to find a place my insurance pays for. Plus, is it me or is the doctor rude? She's definitely not friendly or inviting. I felt like she was doing me a favor & i was imposing on her time. I'm a guaranteed monthly appointment with product purchases & she seemed not at all interested in having me as a patient. Will not be returning. read more

Oh how I wish I had read the reviews before stepping foot in this place. The women at the front desk are atrocious; they loudly and openly complained about their jobs and about the doctor. They also looked at me like I was a complete idiot when I asked a question about the paperwork. Totally unprofessional and rude. The doctor visit was short and underwhelming. The doctor was disinterested and seemed unhappy. Also, i had called to make a follow-up appointment but the doctor is out of town/unavailable for 7 weeks. If any of the other reviewers finds a good dermatologist please let me know because I wont be returning here!!! read more

Absolutely awful. Waited an hour after my appointment time. When I told them I needed to reschedule, they were real quick to get me back so they could collect my copay. I am absolutely astounded that my family doctor recommended this place! read more

This practice only cares about the bottom line. The front desk is extremely unhelpful and rude. They would rather make you cancel an appointment than rescheduling just to make a few bucks in cancellation fee. I should have checked yelp before going to this practice, lesson learned. read more

My experience with All Phases Dermatology over the past 2 years has been excellent. I initially started seeing Dr. Dronavalli, but I have also seen Dr. Aziz and Dr. Onwudiwe. I had previously seen two other dermatologists for acne with unsatisfactory results, but Dr. Dronavalli started me on a hormonal medicine that totally cleared my face! Dr. Aziz and Dr. O have been great as well. I developed an unusual rash called granuloma annulare, and they were able to diagnose and treat me. Their front desk staff is very kind and efficient. I definitely recommend them! read more

When I reached out to make an appointment, the staff on the phone were very helpful and easy to work with. Upon coming to my appointment, the front desk staff were welcoming and efficient. They were very busy when I arrived and I have to only give four stars because all of the seats were filled and the lobby area is quite small. The medical staff were all very kind and thorough in their assessment and direction for follow up. I will recommend this location to others needing care and return in the future. read more