Serious rat infestation. Good luck filing with their so called insurance for any compensation…read more Their insurance company is a joke. Huge holes in the roof of the storage unit too so rats can come and go as they please

Rat infested. All our belongings were ruined because there was a widespread rat infestation they…read moreknew about (but opted not to tell us).

The renter insurance is way to expensive , just rented couple ago now it's raising the insurance…read more,am really disappointed

My first experience with renting a storage unit was exceptional. The Public Storage property…read moremanager Sherrita that assisted me through the process had outstanding customer service and her knowledge provided me comfort, as she answered every question I had. I am so happy we choose this public storage site. If you are looking for a safe, clean and secure place to store your stuff, go to this site and ask for Sherrita.

Hop on over for a welcome home style storage experience! I mean let's face it moving is a pain in…read morethe rear, but the staff are always a great help! I have visited this locations several times and for the immediate area this location has been ther best hidden find! I had the pleasure of meeting Tonya and she was very helpful and had great follow up. She made sure to answer our Qs and give us the best deal possible! The rates are better online, but the service is definitely on point. So grab some boxes and get a move on bc this storage facility is where it's at!

Could not be happier with our service. Monica provided courteous, professional and speedy service…read more Storage unit was spacious, easily accessible and clean. It was great working with Monica and AAAA storage!

My review is currently 4-stars with a potential to reach 5-stars only because I've had my unit for…read moresuch a short time (a couple of weeks). I'm a fan so far. I am active duty military and needed a unit immediately due to a short notice, long deployment. Ruth (staff member) was very helpful and honest. She was patient and expertly recommended different sizes based on my needs and wants. She also explained their military discount, policies and specials. She was a consumate professional. Here's the painful truth: their unit rent prices are competitive but their moving and packing materials are a bit expensive. Overall, I had a great initial experience and got just what I needed. The customer service here was better than it was at the Public Storage or the MiniStorage facilities near by. Need a storage unit and want the down and dirty on recommended sizes and pricing? Stop in and see AAAA. I don't know what the letters stand for but they are AAAA-Ok in my book so far.

I hate moving. I don't know anyone who likes it. Even when it's to a place you've been dreaming of…read more(which wasn't the case for me at all), it's a dreaded time. Combine that with ill-planning and you have a match made in hell. Thank goodness for Simply Storage! The interior is true to the name: simple. Very clean and neat and tidy. The items they have on display have the prices clearly marked and there's a good variety. The bathroom is in great condition, too! I think the woman who helped me and my mother was named Tammy? It's been a while, so I can't quite remember. She was so sweet! Gave me cookies and soda and basically babied me since I was nervous about driving a huge Uhaul for four hours. When I found out it was a pain to drive, she helped me downgrade with ease. We had to go to another Uhaul location because they didn't have to size we needed, so she made a reservation and the exchange was just that easy. Thank you so much for making our moving less stressful than it already was~ We truly appreciated it.

My husband has used this storage facility twice recently to store items and we've never had a…read moreproblem here. It's easy in and out with the code and we're able to get in and access our items fairly easily. The only issue is that the road to get to the storage lockers is one-way and small so only one car can fit so you sometimes run into an issue where someone is blocking the road and you can't get to your unit until they move and not everyone is friendly or willing to move/let you by or even speed up whatever they're doing.

First time storage unit renter, the process to sign the lease and setup auto was quick and easy…read more Was met with friendly and helpful staff who showed the available units. Facility is well kept, clean, climate controlled and well lit. Prices are reasonable compared to the bigger names.

Perfect location, right next to odu. Perfect place to store things for tailgates or old stuff from…read moreyour house. The 24 hour access is so convent, and they have a sale going on now! I definitely recommend this storage place!

I can honestly say after years of getting jerked around by a different storage place I was so happy…read moreto find a business that cares. First off the facility is clean and well kept, plus it is 24 hours which is fantastic. They offer a guarantee of price for a year and military discounts. The management team is wonderful and listens to your concerns and questions. My tour was on a rainy day and Astrea managed to keep me relatively dry while getting to the different units. The barrel locks make me feel very secure that my items are safe. Plus they are more affordable than anywhere else I've checked

I paid online around 4:00pm for a space here and went to sign lease and pickup key which has to be…read moredone in person unfortunately. The online process was misleading to suggest the process could all be done online until after I paid and got instructions. I arrived around 4:30 pm and the business hours were published online and on the door as open until 5:00 pm which is the reason I booked with them quickly so I could start moving stuff in while I have time off from two jobs. The door had a "closed" sign on it without explanation at 4:30 pm. No one answered the local numbers. I called a corporate number and the first customer service representative hung up the phone. Called a second time and waiting for company response. This company seems unprofessional so far.

Absolutely shit company. I needed to cancel my unit, did so within 24 hours, never moved in, never…read moreused the facility, never put a lock on the unit. I was told I would receive a full refund while face to face but once they got me out the door they refused to refund me $100. Im facing homelessness and a multi billion dollar company pockets 100 bucks for literally nothing. Eat my ass.

The software access via phone app works good.The units have plenty of nighttime lighting.read more