Dean Ballenger Agency is the absolute best agent I have ever had. Honestly, I can't recommend…read morehighly enough. I've referred friends and family members here and everyone has been very happy with their service. This agency has saved me hundreds of dollars a year on my auto and homeowner policies. All of their employees are very knowledgeable and extremely friendly. Every time I have had a question they have had an answer. And they always return phone calls promptly. It is wonderful to have a local insurance agency that is responsive to the needs of their customers. Excellent customer service is rare these days but you will find it at Dean Ballenger Agency.

Best insurance agency in Indiana! Dean and staff go out of their way to make sure their clients are…read moretaken care of and they take the time to listen. I love how much they involve their clients in their activities and how often they give back to their community. The bike give away is impressive.

Great at collecting insurance premiums. Very kind to speak with, until you file a claim and then…read morethey turn their back on you. My mother has been with Ed Southard for 30+ years (probably 40+ years). I'm with State Farm as a result of her relationship with Ed Southard. In all those years, she had one single claim because State Farm was/is so good at making you feel bad about filing claims. Recently, a tree fell on my mothers roof and now that I'm responsible for her financially, I filed a claim. Her shingles are discontinued but due to a prior roof repair (because mom was guilted against filing a claim, just as State Farm tried to guilt me against filing this claim) she will now have a significant mis-matched roof. Pay attention to where State Farm spends their money... GREAT at spending marketing dollars, but horrible at taking care of their customers. On the phone with the agent assigned to the claim, she constantly spoke over me, was extremely passive aggressive including raising her voice to say "and don't you try to tell me there was wind damage or hail damage, i check that roof and it was FINE!". She even drove out to my mom's house and couldn't find it (because Google maps was wrong) and instead of asking for help, called me and said "I thought your contractor would come over and find me to take me to the house, but since they didn't I'm leaving." (which is documented in a voicemail) I called Ed Southard hoping they would ADVOCATE for a 40-year client and call the claims department asking for leniency, nope, "the policy is the policy, we can't do anything about it." What happened to customer service and just doing what is right... Dropping State Farm like a fly once this claim clears, both for my Mom and the 7-policies I hold individually. Finding someone LOCAL who actually cares about customers vs. the bottom line...

an absolute fraud!!! He will add charges for things like parking! Dishonest. Just look at the…read moreeyes.

I contacted them to get a quote for home insurance and two autos. I thought everything was going…read morefine until one of the agents told me that he would call back after a meeting because they needed some additional information. That call never came. I have since gone with another agency.

From the owner: Workman compensation, trucking insurance, health insurance, life insurance, auto insurance , Life…read moreinsurance, home insurance, vacant and rental insurance.

My insurance broker, Blaire, works here, and I love her. This is a great place for all one's…read moreinsurance needs; they all work very hard to get you the best deals. Anytime I call Blaire with an insurance question or need, she handles it! Highly recommend.

While I appreciate Ashlin Hadden removing one of her slanderous comments, it is unfortunate that…read moreshe has chosen to replace it with yet more slanderous comments. To rehash, I was provided incorrect information about coverage. Communication was horrible and follow up is horrible. After sharing my frustration over business lost and poor communication, Ashlin provided me with more options to meet my insurance needs. Instead of going on with her agency who had provided bad advice, I cancelled my policy that was useless for what I needed and asked for. At that time Ashlin began calling people she didn't know and asked them to not do business with me. She also unilaterally tried to cancel a second policy. I reached out to IDOI who communicated to me that since Ashlin did not ultimately cancel it she was not cited however, they stated, they advised her that her email was inappropriate and should not have been sent. She reportedly tried to say to them it was a "suggestion" but they felt it presented as though she was unilaterally cancelling it. She then slandered me here and on multiple other sites. She also called an insurer to tell them I was not being transparent with my intentions for my home, a false claim she's made over a dozen times. Not just was I advised incorrectly but when I did not agree to continue my business relationship with her, contacted IDOI and initiated a withdraw as a result, she began reaching out to unknown (to her) third parties and making false accusations and responding to accurate reviews with false comments that have negatively impacted me . Highly unprofessional, immature and caddy, in my opinion. Again, thank you for removing some of the most egregious and malicious comments - I am glad you realized your lie. I should not have to come on here and defend my character because you're choosing to defend your business with lies and defamation.....had you have just said sorry, like I asked, I would not have felt the need to write a review of the terrible experience. It's not the mistakes you made, it's how you handled them.

Terrible company. State Farm is not there! We were customers with Andy Southard for over 20 years…read moreand finally needed them to be there after a broken water pipe did water damage in our home. They said no, so we fought it and was finally given a check, after having to use our own money to prevent mold because they denied us so long. Now, after them treating us badly and having to pay a small claim (after 20 years) They CANCELLED our homeowner insurance without a phone call, email or anything. We found out from our loan officer! This place is not your friend. There are better people to handle your insurance needs because this guy does not help you or even stand up for you when you actually need it. He will be fake and nice until you have a claim and you are on your own. Don't trust this person

State Farm denied 2 claims and then sent a notice to us that they were cancelling our homeowners…read morepolicy. This guy is the insurance agent that we used...my husband called twice. He never called back. Never once spoke to this guy. Then, I asked the call center to have them call us to confirm that autopayments for our car insurance were stopped because the local office apparently has to do that. Again, no call. This guy must be a class act. The insurance adjuster was rude and unhelpful. Everyone else we spoke with about this could not believe it. Don't waste your time with this company and especially this guy!

The staff are extremely helpful. Christy went far above and beyong to work on solving my problem…read morewith Liberty Mutual.

Terrible. Emailed to my request saying they only focus on bundles with home and auto. Not one or…read morethe other. First red flag. I didn't get a response after writing back that I'm only shopping home insurance. Second red flag. Maybe they're doing quite well and only focus on those particular households that are looking for both. One would think it's a copy/paste response with an obvious error because the agent wrote something I didn't provide...that my daughter "may be moving out of state". She's quite young, my wife and our marriage are both solid, I'm not going to ship her off to a random state 1,000 miles away....that response was very weird. THIRD RED FLAG! At the end of the email they asked to provide a review, so here it is.

I was insured through this company for years. Everything was seemingly fine until I actually needed…read moreassistance. I faced a serious lack of communication when needed. Ultimately the Indiana Department of Insurance and the Indiana Attorney General were able to rectify things for me. Erie's 'agent autonomous' model makes it incredibly difficult to rectify simple errors that have large scale implications to policy holders. The once clearly advantageous broker model has now been tainted with high agent commissions for pushing Erie products. This is why the rates are so low.

I hated insurance!!! Never could really wrap my head around the details. Laura, took the time to…read moreexplain the deductible details and how that not only affects premiums but how carriers view "me" as a client. As she explained "why should a carrier invest in me if I'm not showing responsibility"

Brian Cable is truly an outstanding agent. He went above and beyond for us, guiding us every step…read moreof the way with professionalism, patience, and care. We are incredibly grateful for his dedication and support throughout the entire process. We will absolutely be referring our family and friends. Thank you so much for everything! From True Sharp Edge LLC

I cannot say enough about Trusted Horizon. We are so thankful we decided to give them a try. Brian…read morewas so kind and helpful, even when he discovered we had not insured our home enough. He was so hardworking to find us more insurance and yet was able to do it for less than we were paying elsewhere. Increasing our home insurance by $100,000, our auto was liability and he got us full coverage. All this and still saved us $1,700 a year. My wife and I really can't thank Trusted Horizon and Brian enough. Thank You, Thank You.