I was with Dale's agency for at least 10 years or more. I've honestly lost track. He and Nikki…read morealways provided top-notch customer service and worked hard to keep my premiums low. They would shift companies for me when premiums went up too much, as insurance companies seem to. I only left the agency because my life circumstances changed to the point that it became necessary. Any questions I had, either was just an email or phone call away - and I always got a prompt reply. They took care of several claims for my family on cars and on the house (Hail). I highly recommend giving them a chance to earn your business.

Nikki is amazing and is always so quick to help get me the best deals. So grateful to have…read moreconnected with this agency!

We've been customers for 10 years and never had an issue (but also never filed a homeowners…read moreinsurance claim). The one time this year we had an issue, the claim process was miscommunicated and mishandled. We're taking our insurance business elsewhere because if you can't assist when we need it and just excel at sending birthday and holiday cards, we need a new agency.

DO NOT DO BUSINESS WITH THIS MAN. I have had insurance for many, many years and have always asked…read morefor a $1,000 deductible. Ross put me into a 1% deductible of State Farms value of the home. Ross told me State Farm switched to a percentage rating in 2018. Three other State Farm agents told me that this policy changed in Indiana in the last 2 years. I never knew there was a percentage of the property option. If when I first got the insurance and State Farm was changing the normal deductible policy of all insurance companies, this should have been explained in detail and he did not do that. I asked for $1,000 and he gave me 1% relying on the fact that most people do not look that closely because most agents are not liars. I also found out I could have had an option of 1/5 percent. He never advised me of that. I was leaving Farmers and getting quotes. He wanted new business and he lied to get it. Are you aware all policies with State Farm in Indiana, If you are just now checking and finding out your deductible is a percentage and you were not advised please log on to Facebook, I Hate State Farm, and join the lawsuit. Do not believe anything that comes out of this man's mouth. He confirmed he lied to me when he said you can sue me, but you will never win. It was obvious that others have already confronted him with this problem.

We have been with Dan Blackley for many years and I've dealt with Tia and Connie mostly. They are…read morealways helpful, kid and professional. I would definitely recommend this agents office.

Amazing company with great rates, nice professional service team with excellent customer service…read morewhen you need questions and or answer!!

Do not use Brandon Libunao's State Farm Agency for anything. This office is incompetent and…read moreseriously lacking in clear and direct communication. On Dec 17, 2025, I requested that our car insurance be canceled on Jan 14, 2026, as we were switching agencies. I was told that would be fine and the policy end date would be added to the "notes" in our account. Unbeknownst to us, our car insurance was actually canceled on Jan 4, 2026 leaving us uninsured for 10 days until our new policy started. Wow, what stellar customer service. We only found this out after seeing a refund deposited into our bank account and then logging in to our insurance account and finding that the car insurance policy had been removed. Also, during the phone conversation on Dec 17, I requested that our renter's insurance policy be canceled on April 3, 2026. I subsequently was contacted four times between Dec 17 and March 2026, asking what I would like to do with our renter's insurance. I repeated myself every single time and was told that the end date would be added to the "notes" in our account. I called the office on April 10, 2026 and was told that the renter's insurance policy had not been canceled as requested because the manager was awaiting confirmation from me in order to cancel it. Where was that phone call, manager? The incompetence and unreliability is real. Save yourself the stress and irritation; there are SO MANY better qualified agencies available.

Brandon and his team (Nate Walker and Ryan Sagstetter) did an excellent job answering all my…read morequestions and then helping me smoothly transition from my old insurance carrier to State Farm. We are off to a great start!

Jeff Kolp State Farm has been amazing to work with. I have been a customer for one year, and have…read moreworked with both Jeff Kolp and Jeremy Sermersheim. Jeremy got me set up over the phone for car insurance for my first car, set up autopay on my preferred card, and offered and honored several discounts. He has mad my name change & policy changes associated with getting married a breeze, and I am so glad I am doing my insurance through this state farm office!

This company has turned into a nightmare, I have insured a rental from them maybe the last 5 yrs…read morenever a problem, I did insure two other rentals for the last couple of years in August 2021 a neighbors tree fell on my garage and my husband had just passed on July 29th, in fact Jeff Kolp should have covered that tree instead, I was called by Jeff and told I needed to repair the garage and a hand rail, I was given till November the 15th,I made the repairs and they were completed August 20th keep in mind I was trying to bury my husband again the repairs were made. I got a email daily with what I deem as threats of cancellation and mailed threats,I called their office to talk to someone and they would send a email saying we tried to call you back and the line was busy two way line here no busy signal.I left messages at their call center. my agent was Jeremy and I never had a problem ,but now it is Tim and who ever else who picks up my file. I can accept you want to cancel but November 15th is not a option today is October 2,2021 and cancel me. your call and do not email me, have a new email. Thanks for nothing, do think I will call insurance commission as well.

Love this group, always helpful and friendly, would definitely recommend them if you're needing…read moreinsurance!

I have used this agent for a few decades now and her excellent office assistant left more recently…read moreand subsequently, my experience as a business owner went down sufficient enough that we chose another agent. I contacted her to explain my experience, sharing that I am a business owner and I know that often we don't understand all that occurs with our employees, and she said, "We're not interested in hearing your experience" and hung up on me. Not only that, but when I returned the phone call to discuss my remaining policies, I was told they had fired staff who did not properly manage their previous policies and I would have to provide all the information again, just to get them canceled. When I said I wasn't doing this for them, they hung up on me. Clearly this office is suffering some difficult times, but even so, this was exceedingly unprofessional.

I was with Bennett and Bennett for over 26 years-after the merge that wasn't announced with Shepard…read moretheir customer service has went downhill and even one of their partners isn't helpful. I suggest you stay clear!

Excellent service and care. Very happy with this company. Dena, Carmel office, is a rock star…read more Highly recommend.

Mark is always willing to go above and beyond to help his customers. He is responsive and someone…read moreyou can trust to get you the help you need. If anyone needs home/auto insurance this is your guy.