Liberty, Liberty, Liberty…read more It never ceases to amaze me how banks and insurance companies operate. You can be a loyal customer, paying your homeowners insurance premiums month after month, year after year--sometimes for decades--and still find yourself dismissed the moment you file a claim. Imagine paying $6,000 a year for twenty years, and when you finally submit a $5,000 claim, the company denies it. You might think threatening to leave would prompt some kind of reconsideration. But no--there's no urgency to retain you, no recognition of your loyalty, and certainly no common sense in keeping a long-standing customer over what amounts to a small payout compared to what you've contributed. To make matters worse--for them--I did leave. A new insurance provider now covers the home, and not only are they more responsive, but the monthly premium is 20% lower than what I was paying with Liberty. This isn't just a story about frustration--it's a reminder: shop around. Don't assume your loyalty is earning you better treatment or pricing. It rarely is. You can often save 20%-30% just by getting a fresh quote, and that savings adds up quickly. Sam Walton, the founder of Walmart, once said: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." It was that mindset--treating every customer like they mattered--that took a humble five-and-dime and turned it into one of the largest companies in the world. Somewhere along the way, a lot of these modern corporations forgot that. But you don't have to. Spend your money where it matters--whére it matters to you.

Absolutely horrible. Everything was going good until I renewed my auto insurance this year. I…read moreattained auto insurance with this agency last year (2024). I have a 2012 Hyundai Sonata and only requested to have liability insurance on my car. The first policy was about $480 monthly, that's very expensive for an older vehicle and for someone who has had their license for over 10 years. But I figured because I reside in NY ... that's why it's so expensive. Anywho, 6 months later, it's time for me to renew and the agency tells me that it'll be $521 monthly. I inquired as to why it has been increased being that I hadn't had any violations or accidents, and she said cost of living or some b.s. I brushed it off because I am so busy with work ... I renewed anyway. Things became bad when the agency contacted me in October of this year (2025), to tell me that I was short $5 on my premium. She also stated that if I didn't pay the $5, that my auto policy would be cancelled. I grew livid, because what ?! I basically went off and said to her that I am now paying $521 for a 2012 Hyundai Sonata, that the car isn't even new ... and asked her if that didn't sound strange to her that she's threatening to cancel my policy for their error in calculation ... I also expressed my feelings and said to her and myself that I basically settled when I accepted their insurance. I told her to give me until the end of the month 10/31/2025. Because I knew I was going to shop for myself. By then ... I had found a new policy with GEICO for wayyyyy cheaper ... and cancelled with them immediately. I later learned [today 11/25/2025], that the policy that they gave me was not a policy. It was a financing company, that was financing my policy with them [Mendoza]. So not only was I being charged for a policy that I was not connected to ... nor know who the f*ck it was with ... I was paying the financing company interest! I blame myself, because I didn't review the paperwork prior to signing them. And I am angry because this agency [Mendoza] was not completely honest with me! They never told me that I was financing the auto policy! Like why the hell would I need to do that ?! ... so it all makes sense to me now as to why when I asked them to give me a new quote, they declined by telling me that they couldn't find anything else. Horrible people. Do yourself a favor and shop around for yourselves. Lastly, I only found out that it is a financing company because I now have a balance, which isn't an issue, but it has interest on it. I reached out to the agency [Mendoza] this morning and usually they would respond to me ... they've yet to respond ... Never again and never will I recommend this agency [Mendoza]. Since I cannot respond to your [Clara's] response. Here is my response and my last time addressing this issue. Hi Clara, Thank you for replying, but your response still does not address the actual issues I experienced with your agency. To reiterate: * My premium was extremely high for a 2012 vehicle with only liability coverage. I accepted it because I trusted your guidance and assumed the pricing was standard for NY. * When my premium increased again at renewal, I asked why, and the only explanation I received was "cost of living." No real clarification was given. * Your agency contacted me to say I was short $5, and I was told my entire policy would be cancelled if I didn't pay it immediately--even though the shortage was due to your own calculation. * It wasn't until AFTER I switched companies that I learned the "policy" I was paying for was actually being financed through a third-party lender. This was never clearly explained to me when I signed. I was not aware I was entering into a financing agreement or paying interest. * Transparency was missing during the entire process. If financing was required due to the Assigned Risk Plan's payment schedule, that should have been clearly communicated upfront, not discovered a year later. * When I reached out recently with questions about my balance, I received no response, even though you would normally reply quickly. None of these points were addressed in your public reply. Instead, your response focuses on how pricing and financing work in general, but doesn't acknowledge the lack of communication, the unclear explanations, or the pressure placed on me over a $5 discrepancy caused by the agency's own error. I understand you cannot discuss policy details publicly, but the concerns I'm raising are about communication, transparency, and customer service--not private information. These issues are the reason I switched agencies and the reason I left this review. Thank you.

Above and beyond is all I can say. My husband and I have had our insurance through Accent for many…read moreyears. Recently my husband's sister passed away and unfortunately during her illness, several invoices became past due including her home and auto insurance. Liberty Mutual sent a very terse letter, even though they knew she passed, that they were cancelling with no interest in renewal. We called Larry R. at Accent who immediately jumped on our very serious problem and within 1 week all was resolved for just as good of coverage at a less expensive premium. I highly recommend them. Dependable, trustworthy & great business.

Best kept secret in the Hudson Valley! If you want the best…read moreinsurance at a quality price, this is your one stop for all your insurance needs. We have had multiple issues with other brokers such as being underinsured or having the same insurance at a much higher price and Larry took care of all of us. They also helped us with retirement planning and at the last dip in the market, we actually made a little money! I would never ever go anywhere else. You guys are the best!

Replied quickly and very courteous and knowledgeable . Very prompt and helpful . The quote was…read morereasonable

She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

I had the privilege of getting a referral to Cameron for coop insurance for my nyc apartment…read morethrough my real estate broker who I probably would go to for any referral. She is always spot on! I knew I probably wanted a higher end and reliable insurer like Chubb so I needed to find a broker who carries it. At first I wondered what was the point of working with brokers based outside of the city but I soon realized what set Cameron apart from the other brokers I talked in who were based in nyc. I'm a very...let's say, meticulous person...and I tend to have a million questions before I do anything. I've never understood homeowners insurance much even though I've already had it for 5 years on my last coop I owned. But i realized it was bc the broker I had at global coverage prior to this didn't care to explain anything to me. In fact, I had to chase her to answer my emails! Cameron is so different! He understands it very well, explains things thoroughly, and is super patient to boot! He really wants you to understand insurance and you never feel like he's trying to oversell you on anything. Moreover, he never acted like he was too busy to spend time answering my questions on the phone, and I can't say the same thing for another yelp high rated broker based in nyc. That broker was just as knowledgeable but he acted like answering my questions was such a nuisance. The whole point of having an intermediary between you and the insurance company is to have someone help you understand what level of coverage is sufficient for your needs and to understand what the insurers will and will not cover in the case you need to make a claim. If you can't do a simple thing like treat clients like they matter and like their questions matter, then you simply have no value in my opinion. Which is why despite getting similar quotes with Chubb from a nyc based brokerage, I went with Cameron. Nyc apt buyers, don't be afraid to work through an out of town broker for your insurance needs! You'll be in great hands with Cameron.

Working with Cameron was a pleasure. Since moving we have consolidated our home and auto insurance…read more He fielded at least three quotes and took the time to carefully explain each policy and make sure we got the right one for us. He was responded exceptionally fast when there was an issue with the car insurance policy at the DMV when I was trying to register my car. He fixed everything in a matter of minutes and made sure I got the updated policy as fast as possible so I did not need to do multiple DMV trips. Highly recommended.

Julia has done an outstanding job of helping our business with all of our insurance needs. We have…read morea unique policy being that our business is auto repair. She's always available to answer questions.

From the owner: The J. Moore Insurance Agency is located in Mount Kisco, New York. We are committed to providing…read moreexcellent customer service by building long-lasting relationships with our clients. As an independent insurance agency, we are free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get fair, prompt payment and service. J. Moore Insurance Agency represents a carefully selected group of financially strong, reputable insurance companies; therefore, we are able to offer you the best coverage at the most competitive price. Our goal is to serve every client with reliable and honest customer service, while providing expansive products to accommodate your insurance needs. We hope to exceed all of your expectations by educating and talking you through your options to help you make the best decision when it comes to protecting your family, home, business and property. We offer auto insurance, home insurance, business insurance, pet insurance, and more. Call us today so we can help you find the best insurance program and discounts for you!

So far so good. Jeff was very responsive and helpful in getting me the policy I needed. He made…read moregreat suggestions and never tired of answering questions. If he did he never showed it. I hope I never need to use the policy but have no doubt Jeff will be there for me. Thanks

Rude, dismissive, unhelpful, and unprofessional. Upon contacting Gotham they immediately sent me an…read moreemail telling me "you do not currently have a market for you" [sic] and refused to assist me in any way, all because I filed a small sub-$10K renter's insurance claim several years ago after getting robbed. The entire reason you hire a broker is to navigate issues like this. Glad I was turned down, because if this is the standard of service they have for potential clients, I can only imagine how bad it is for their actual customers. Should've expected as much from a company that so clearly loads up on fake reviews and manipulates online search results with SEO.

I recently acquired a new car and needed auto insurance. I started shopping with the insurance…read morecompanies and could not believe the prices I was getting, absolutely outrageous. Told a friend of mine about this and he suggested that I check with Tri-State Insurance. At first I was a little reluctant and skeptical, but I decided to give it a shot. Tri-State was and is amazing; it was a very nice and pleasant experience. When compared to the insurance companies I absolutely surprise by the difference in the price quotes and the time it took for them to give me a quote. My quote was much lower than what I had expected after dealing with the insurance companies. Amelia, the broker I dealt with, was very nice, helpful and resourceful. Apart from her knowledge on the topics, one of the things I appreciated most about her was her honesty. The Tri-State experience was an ease and saved me a bunch of money. This experience encouraged me to write by first Yelp review. I give Tri-State 5 stars and a recommendation to anyone in search for new or renewal of all types of insurance.

From the owner: The place for all your Business, Professional, Commercial, Property and Personal Insurance needs.read more

I have been a client of the Guion Agency for nearly 10 years. The principal, Roger Guion, is a…read morebright and personable entrepreneur. The manager, Mike Brooks, is a very talented organizer, researcher, and trouble-shooter, very dependable, and also extremely personable. Rachel Cannariato, the head agent, is equally personable, as well as wonderfully talented, diligent, and responsive. The group did a fine job of handling and processing two claims I have had, including a large loss I had experienced during Sandy. They look for the most competitive plans and rates for their clients and are always on the ball when it comes to questions about billing and related issues, including the fine print behind billing procedures. I highly recommend this group of talented individuals.

From the owner: Welcome to Guion Insurance Agency…read more Serving businesses, individuals and families since 1919. We are built on the principles of providing superior customer service and quality insurance solutions for our customers. We have many specialty programs for both Personal and Commercial Insurance needs. We offer no obligation reviews and quotations upon request.

This is a great property and casualty insurance shop. Very professional and caring agents. Patrick…read moreQuinn the owner is great and always gives his best to get each one of his clients the right policy!

I have placed my property insurance through Champion Insurance Brokers now for many years and have…read morealways received 1st class service, together with excellent coverage and competitive insurance premiums, from Patrick Quinn and his staff.

I've been with Zurita for many years, and highly recommend working with Anthony Marrero. Aside from…read morebeing knowledgeable, and saving me money, what was invaluable to me was the extra time he spent making sure I was taken care of, and provided HONEST answers to questions and concerns I had about my coverages. It's reassuring to know there are still people who work this way.

Can't believe I've been working with this company for so long, crazy to see that my last review was…read more8 years ago. Just inspired to write another review because I need to shoutout Marely the amazing CSR there who has been our contact for so many different things with our policies - she's so responsive and helpful, I wish every company had someone like her! Thank you so much Marely!