Absolutely outstanding! From start to finish, the service was flawless. Mr. Pasillas was professional, attentive, and truly went above and beyond. I couldn't be happier and highly recommend this business to anyone looking for quality, reliability and amazing customer service. Thank you. read more

Once again Rancho Simi Insurance saved me money. Thanks to Tanya, I was able to save on my homeowners insurance without decreasing my coverage. Thank you for your all your help, Gene read more

absolutely a great insurance to get. they are affordable and very detailed in what ex is covered

Me and my husband have been using Rancho Simi for over a decade and they are they best! My most recent interaction with Tanya was amazing - she was so helpful and got back to me immediately with an answer regarding a bill I received. Rancho Simi even helped me keep our Mercury insurance when they were dropping clients in high-risk areas and in older homes. Rancho was with me every step of the way to help guide me through the process. LOVE them. read more

My home insurance payment has increased by 50%. I have Mercury insurance for my house since 2009. Yesterday I spoke to Alex Jakubanis from Rancho Simi Insurance who can not answer my concerns about the increase. Alex told me to watch the news or to reach out to Department of Insurance. Alex and his employee Oscar laugh and giggle as I express my concerns. They provide condescending remarks when they can't answer my questions. They told me my payment can triple for next year if they want and there is nothing I can do because my house is old and no other insurance company will insure my house. I have never filed a insurance claim on my house. I always paid on time. I consider myself a loyal customer and they treat me so badly. I'm concerned about the increase of my payment. Is it legal to increase my insurance payment by 50%? What is the threshold or cap can insurance company raise my payment amount per year? I feel that this unfair business practices to increase my payment as much as they did with out a valid reason. read more

Let me just continue to rave how AMAZING not only is Rancho Simi but Stephen Padilla!!! Stephen Padilla has been my broken for a few years now and since day one he has taken great care of me!! As we all know California insurance rates have skyrocketed so when I saw my renewal rate increase over 50% I knew there had to be something wrong. I reached out to Stephen and he was able to contact my insurance company and adjust my policy! Once again thank you Stephen! read more

This is a horrible agency. They are running a terrible ad campaign on children's programming on YouTube specifically Blippi that shows awful images of a woman pulling out her husband's tooth. When I called them to ask them to take it off the air, they told me that's advertising, too bad, and hung up on me. They obviously don't care about their clients, or getting new ones. read more

I'm happy to report that since I had the issue, things were resolved and once again, Rancho Simi insurance is doing a wonderful job like they have been for 25 years for me read more

Called for a business insurance quote, was given a very quick estimate, but when I asked for a copy of the actual policy language mysteriously those documents are not "coming through". However I am now getting a ton of spam email for all kinds of related services. This is the thanks I get for trying to keep my business local. Very unhappy. read more

Jennifer at Rancho Simi Insurance is a rock star. She helped my family with motorcycle insurance and saved us money, even having to argue with one company for weeks to get money back to us. I will only use them from now on. Also they were quick to respond and the front desk people hired are always very polite and helpful. read more

I have been Rancho Simi Insurance for a few decades. Always quickly attentive to my questions! I recommend them highly.

Rancho Simi Insurance is always helpful and very easy to do business with. We have Mercury Insurance through them and we are pleased with them also. read more

We have been with Rancho Insurance since we moved to Simi in 1999. They are always very friendly and helpful. We were placed with Mercury Insurance for our Auto and Umbrella policies, but Mercury wouldn't write our Homeowners because of where we lived, too close to hillside vegetation. The wonderful people at Rancho found us another company, that would cover our home for about the same price. Many years later, we get a call from one of the agents at Rancho who told us that we could now be able to finally get homeowners from Mercury. Now, we are able to bundle all of our policies and save money. The service and people at Rancho Insurance have been OUTSTANDING. My wife and I highly recommend them. read more

I've been a client of Rancho Simi Insurance for well over 20 years now, and have consistently received high quality and timely service from their professional staff. I particularly appreciate the fact that the staff always takes the time to understand my questions and provide complete and thorough response, usually on a same-day basis. Recently, payment for my auto insurance was soon-to-be due and the staff took the time to send both a voice and email reminder so I wouldn't experience a lapse in coverage. It is that type of attention to detail that makes Rancho Simi Insurance a cut above the rest. read more

Superb customer service and a big savings! Thank you Ranch Simi Ins for your great service!!! read more

By far outstanding customer services, Insurance agents are very informative and punctual. I couldn't meet them for a car inspection and they provided me with a location and appointment that fit with my time. This helped a great deal. I highly recommend you give them the opportunity to earn your business. read more

Very professional and thorough agents. Reviewed my policy with me at my latest renewal and helped me maximize all of my multiple policy discounts. Take 10 minutes and give them a call. read more

Rancho Simi Insurance has always provided good service to my Mercury insurance policies. Rates have always been lower than an other company. Staff is always nice & helpful on the phone. Thank you! read more

It is apparent that the TV commercial is not true to what they say. They state that they will "save you money", but they won't and they don't. My insurance doubled in premium, and when I asked the reason they told me that's what the rates were. I wasn't told of any other options. After several years of paying very high premiums, I found out later that I did have options. Now, they claim I told them that I wanted to increase my coverage which was untrue. Now the owner, Barbera Jakubanis, will not even consider my explanation, and is not willing to do a thing. I feel she's not out to save her clients money and give great customer service, but rather to make as much money and possible by ripping her clients off. It's either her employees are not up to what's available, or it's intentionally done by her instructions. I have already shopped around and have left her as my agent because I cannot trust someone who doesn't care to help, and at the least, listen to her clients. As a business person myself, I have and do look at my clients and have many times apologize and worked things out. Too bad, she doesn't do business like that. She's just one of those people who looks at how she can make as much money for herself, and that's very sad. read more

I truly value the customer service here, and also they are always open to shopping around prices for you. I have been with this company since I first got my license! I do not plan on taking my business elsewhere anytime soon!!! read more

We have been using Rancho Simi Insurance for over 20 years. They have always been amazing. Whenever we have a question or need to make a change, they are on top of it in a jiffy. They will even email you a copy of your auto insurance ASAP if you forget to put it in your car and get pulled over for speeding ;-). I just purchased a new home and their rate for homeowner's insurance came in $400 lower than the closest competitor (and I shopped around with everyone). You really feel like you are part of a family with Rancho Simi Insurance. I would definitely recommend them to anyone. read more

Ive been with Rancho Simi insurance for about 4 years now and im extremely pleased with their costumer service and better yet the prices for insurance that i pay threw them. Its great that they can be reached by email because it's not always convenient for me to call! Keep up the good work Rancho Simi Insurance read more

Horrible service! Cant do anything right. Every person that has answered the phone has screwed up on getting me what I need.

I had place a review that was far from flattering, but apparently the owner of this insurance company had it removed. I had mentioned that this insurance company doesn't give you the entire story, or all option that are less in premiums. We had to pay premiums that were twice as much as necessary for several years. It wasn't until we found out through a friend that we had options that had premiums much less. However, this insurance company denies it, and that it was us who asked for this coverage. Yeah right! We wanted to pay for a premium that was twice as high when we could have received the same coverage for much less. As you can see, all the reviews are 5 stars with not one that is with less stars! Too good to be true! If I could give less than 1 star, I would give a negative 10 stars! The good thing is we were able to find a different, upfront and honest insurance company , and since left this one. I hope may people see this before they get it removed. read more

Great customer service. Always provide a quick turn around on policy updates/quotes. Been a customer for 5+ years. Alex, Megan, Adela, and Beverly are always attentive and make sure everything is right. read more

We have been with this insurance company for quite a while and they are always quick to respond and handle our claims. Any changes we make to our policy is handled in a timely manner. Thank you for your service! read more

I've had my policy with mercury for 5 years now and I've never been let down. Great service, friendly staff, especially Megan who has helped me multiple times. Great and affordable pricing. I highly recommend these guys! read more