It's been a very frustrating experience with Insurance Brokers West. I have attempted multiple…read moretimes over phone and email to confirm cancellation on auto and home insurance. My request has been ignored. I would not recommend working with them.

I have known Maria S. for two years and she helped me a lot with my auto insurance. She is very…read morehard working and honest individual.

I highly recommend Lynda Rummelhoff - State Farm office for all your insurance needs. Whenever I…read morehave had questions about my polices, the office staff is super polite and helpful. I had a claim on my homeowners policy, from the first call to the claims department, to the completion of the work done, the process went super smooth! I'm extremely happy with the customer service I receive from Ryan Rummelhoff and the staff! Thank you!

I had to cancel my insurance two days after I bought it from this insurance agency. When I called…read moreto cancel, they said that they couldn't cancel it yet because it hasn't shown up on their computer system and they couldn't give me a refund on my credit card either. This is a dumb computer programmer who can't manage to write a basic program to end the enrollment process before it starts. Instead, the cancellation and refund process have to get more complicated and require more work. The agent I spoke to said that they will mail me a check and it should arrive in 10 to 14 days after cancellation. I had enrolled in the first week of July and it is now July 29th and I have not received my check in the mail. I would have rather they give a refund credit on my card but, apparently, that is too complicated and no one can manage to figure it out. How are these people qualified to run an insurance agency? If they aren't able to handle a policy cancellation effortlessly (even before enrollment), how in the world are they going to be able to handle claims if a house catches fire or if someone gets into an accident ?!

Frank one of the best in the industry very professional and helpful with my insurance needsread more

Frank is knowledgeable and fast at getting us a new policy. He helped us save $4,000 on a new…read morepolicy. He's been in the game for a long time so he knows what he's doing! He's our top recommendation for any and all insurance. Thank you Frank!

Wonderful to work with! Always ready to help and answer any questions. If you're in the market for…read moreinsurance I would definitely recommend.

I have recently switched insurance companies after 38 years due to a huge hike in my 2023 insurance…read morerenewal. I called and emailed my insurance agent to ask for a explanation of why my insurance doubled in price. He never responded or got back to me nor did he care that I was upset. I decided to shop around, a change was needed. I was referred to State Farm through a neighbor. Sunshine at State Farm took care of all of my needs, she was very efficient at her job and I felt like she cared about making us happy. State Farm also got me very close to my original price I was paying for yearly home owners insurance. I am so happy at the switch I made. I am a very satisfied and happy new State Farm customer. Sunshine made my experience the best. She is Great!!!!

absolutely a great insurance to get. they are affordable and very detailed in what ex is coveredread more

Absolutely outstanding! From start to finish, the service was flawless. Mr. Pasillas was…read moreprofessional, attentive, and truly went above and beyond. I couldn't be happier and highly recommend this business to anyone looking for quality, reliability and amazing customer service. Thank you.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

I have been dealing with getting new homeowners insurance for a few weeks.The carrier I was with…read moreover 20 years is leaving California. I trust Dave Ramsey and searched for a trusted agency recommended by Ramsey. I am so grateful I found Thousand Oaks Insurance Agency and especially Phena. She went far and beyond to get me the coverage and rate I was hoping for. I had no illusion that I was going to get rates anywhere near what I had with my previous carrier. But I was extremely pleased to get a great rate and the coverage I need. Thank you Phena for all the hard work you put into taking care of my homeowners insurance. I will highly recommend you to my friends and family. Mark Davis Lompoc

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

Thoughtful and professional. Cory and Sandy have always come through for me. They're easy to talk…read moreto and they have always found a solution for my insurance needs.

Excellent and professional insurance services. Friendly and helpful with all questions and…read morerequests. Both Corey and Sandy always easy to work with.

My husband and I highly recommend. Asher W. has been incredibly helpful, very responsive in…read moreanswering questions and streamlining the insurance process. We are lucky to have been referred here! Thanks for great service

Asher Waldman was so awesome to me. he helped me so patiently, kind and supportive! He helped me…read morewith my needs that were very so much needed. Thank you Asher for everything you've done for me! Happy Holidays!!!

Sara is extremely helpful in finding the best rates and companies. She's always very responsive…read more I won't go anywhere else. Dirk B.

if there were 10 stars Sara would get 12!…read more Absolutely the BEST, courteous, prompt, knowledgeable, and perhaps best of all, recently she did what was best for me, and not for her. They don't make em like her anymore....cannot recommend highly enough