John Murphy is a fantastic agent, and provides stellar service to his customers. Office staff always responded right away and was always easy to contact, whether it be by phone, email, or text. Once I was out of state trying to get a car released from impound but needed insurance on the vehicle to do so. This was 5:00 pm on a Friday afternoon!! I called John Murphys's office and within 10 minutes, they were faxing me proof of insurance on that vehicle at the impound lot!! Truly amazing!! Not pushy or always trying to sell you more coverage. Rates were always reasonable, even after my multiple at-fault accidents. We had a good 5 year run but unfortunately, all good things must end eventually. I would 100% give him my business in the future. read more

I have been with John Murphy's agency for at least 10 years and I don't have one complaint. Any time I have a question or concern, they are quick to respond and even quicker to rectify the situation. Claims are processed quickly and simply. This is the best insurance agency. Even though my rates are high , the value and service are superb. read more

I've been with John for more than 10 years and could not be more satisfied. Calls are returned the same day, he answers every question honestly and has never tried to upsell me. During my time with John I've had a couple of claims and in all cases claims were handled instantly and always in my favor. I get the sense that he is a decent person who would never take advantage of a customer by selling them something they don't need. read more

I should have switched insurance agencies many years ago, but I stayed with this agency after it was sold to my last insurance agency, because it is such a hassle to change insurance. Now that I have switched both my car and home insurance to a different agency, I'm kicking myself for not taking my business elsewhere sooner. Because every time I had to do any kind of transaction with John Murphy Allstate, it didn't go smoothly. The customer service was just not good. Mistakes were made, calls weren't returned, questions weren't answered in a way that helped me understand options--even making payments on the Allstate website was always much more difficult than it should have been. I also found out when I switched car insurance, that my current insurance wouldn't have covered me if an uninsured motorist had hit me. Of course, it's partially my own fault that I didn't realize this, but I certainly wasn't told by anyone at Allstate that my insurance was lacking an important feature. Thank goodness I wasn't in any accidents while covered by Allstate. When I refinanced my house and had to get a new policy, it was again a huge hassle, with John Murphy arguing with my mortgage person over whether or not it should be a townhouse or condo policy. Like really arguing, with everyone angry. Over something that should have been completely settled when I originally bought the house. In hindsight, I should have switched that time 10 years ago when one of his employees accidentally sent an email complaining about me to *me* instead of his supervisor (John) who then answered with a condescending email about me to *me.* Sure, anyone can make that mistake. But the mistakes and incidences piled up over the years and I wish I had changed much, much sooner. read more

If you have a chance to have John and his staff provide you insurance do it! They go beyond the standards set to provide a fantastic all around experience. John has handled both my parents and my husband and my insurance needs for decades with only the highest praise. read more

John Murphy and his team have provided excellent service with my insurance needs for my property in Austin. I'm very glad to have worked with them - they were always very responsive to my questions and helpful with any inquiries. read more

Horrible experience last year in trying to replace my homeowners insurance, his assistant Patrick made numerous statements and sent numerous emails about "all is well" and then went radio silence. Failed to respond to repeated emails and voicemails, and then I was notified by mail that my home insurance coverage was declined. I had to pay a bill of almost $300 for their insurance coverage while my house was covered by the other insurance company. So I paid double coverage for nothing. I was told I could take them to small claims court but that it wouldn't be worth the hassle. Their customer service rating is a zero to me. Just beware of this agency. read more

Great experience with this agency! They really know how to take care of their customers....highly recommend them for your insurance needs!

John and his team are very hardworking and really just a call away. He is our agent for many years now and we love working with him .

John Murphy and his staff have great knowledge and service. You will be happy you do business with them. Great insurance group. Highly recommend. read more

I've used Allstate for almost 50 years now for all of my insurance and about half that time has been with John Murphy due to my old agent meeting an untimely death. He has been great all around. Great service and price. I once fell for Progressive's spiel that they are cheaper and had them give me a quote for my auto insurance. They were several hundred dollars MORE. read more

Great service! Quick and Professional! John saved me money and made the whole process efficient and convenient.

I've been dealing with John Murphy Insurance for 4 years now and I am very pleased with their service. I was looking for Home owners insurance in the town that I live in and found out that I was being price gouged by our local insurance companies. I found John Murphy through a friend and they saved me over $600.00 per year on my home owners insurance, so I swapped all my policies over to him and have had no regrets. Thank You John Murphy Insurance Team! I would recommend shopping in other cities before making your insurance decisions, because they may be gouging you in your home city as well! Everyone at John Murphy is very helpful in answering your questions and are friendly as well. read more

John Murphy AND his entire staff are great! I have been using John and his team for over four years and they have helped me with Allstate products, and even non-Allstate products when it was in my best interest. I have used them to handle my auto, home, and other property needs, and they have provided five-star service at every turn. Even though I am in Houston, it was never an inconvenience to deal with John and his team in Austin. I highly recommend them for superior customer service, insurance knowledge, and efficient professionalism. read more

Absolutely love the customer service I receive at John Murphy's Allstate Agency! Wouldn't go anywhere else. Despite taking care of the normal insurance needs, like policy changes and taking my payments efficiently, they also spend extra time looking into my policies for me and I receive a call once a year with extra ways I can save money. They do the work FOR me! I would definitely recommend John Murphy as he cares about his customers. read more

I'm actually a little weirded out, right now. I called in for some quick changes, and the girl who answered was so quick with her answers that she was completing my sentences for me. She said her name was Amy. Thanks! read more

Look Elsewhere for insurance! I received a cold call from this company today. Most troubling was the fact that it came to a private, unlisted cell phone number, yet the caller knew my name. I have no idea how he got this information. This number is listed on the state and federal "do not call" lists, so cold calling this number is in fact a criminal act. The caller was rude and unprofessional. These are horrible business practices, and I strongly suggest looking elsewhere for your insurance needs. read more

This insurance agency in general sucks however this specific one is the worst. Worst customer service I have ever had. If you need insurance look somewhere else and and save yourself the headache. read more

Worst experience with an insurance company I've ever had. The employees could really use some phone etiquette training, the agent at the office could try to be a little less rude and uncaring then I'd consider returning to Allstate. They've ignored, dropped and dismissed my calls, misquoted amounts, charged my account early for autopay and blew off appointments. If you can avoid this office it would save you future headaches. read more