I had someone crash into ME! and they refused to fix my car because he crashed into me…read more"intentionally" They will hear from my lawyer very soon. Pekin is one of the worst insurance companies when it comes to claims. Don't crash into anyone with pekin, because they wont pay you.

PLEASE AVOID PEKIN INSURANCE AT ALL COSTS!!! Not only are their coverages getting worse and…read morepremiums getting higher, but they are absolutely horrible to deal with when you have a claim. It's been 6 weeks since I made a claim on my house due to a hail storm and I still don't have a finalized estimate from them. It was "wet" the day the adjuster came to our house (he had already rescheduled twice due to rain) so he spent less than 10 minutes inspecting and as a result, missed all kinds of damage on the estimate. I then had to go get a bunch of estimates from contractors along with photos to prove the damage, and he's still fighting me on it. I talked to the claims manager, who was no help either. I'm in the insurance industry so I understand the challenges, but the way Pekin Insurance does business is absolutely unacceptable.

Matt is a solid individual- responsive, dependable and he listens. He's patient, a true steady…read morehand. I refer him to my first time home buyers, I trust him.

I tend to compare insurance rates every year. Grant insurance group and specifically Matt is the…read morefirst honest insurance agent I have come across. Many other insurance agents just try to beat my rate by dropping coverages. Matt was very honest and up front in my conversations with him, he explained the coverages I had and told me that my coverages and rates were better where they were. Then when I saw a rate increase from my previous company Matt was able to get me better coverage for less money with one of the companies he partners with. I highly recommend reaching out to Matt!

John was extremely helpful in transferring my assigned agent to himself. Once that was completed…read more, he met with me to thoroughly explain my home and auto coverage. I recommend him if you are looking for an honest, helpful State Farm Insurance agent.

I have a complicated life and businesses, with many policies needed. John has professionally…read morehandled about 10 policies for me, from homeowners, car insurance, truck insurance, business underwriting, riders and referrals when a policy is out of his jurisdiction within State Farm, and is good at pointing out price differences when money can be saved. His communication is excellent and always within a business day or so. He's happy to streamline the process as much is allowable by law as well. Highly recommended.

Horrible I called for my SUV to be either towed or jumped and waited over 2hrs. Thank goodness the…read moreSUV is in my garage and I'm not stranded but need to get to the dealership. I have the Gold membership and I am so disappointed in what kind of service AAA is giving their best customers. I had to cancel my request but will try again in the morning.

I used AAA to book my 7/1/22 trip to Europe. I purchased the travel insurance and took advantage…read moreof their offer of wallet protection they offered for free. Not really thinking I'd need the insurance but just for the peace of mind. Well apparently travel season exploded and the airlines were "blindsided" by the volume. Really?? Because there are X amount of seats so how are you blindsided? Also the cost of my ticket was DOUBLE compared to pre-pandemic pricing so one would assume the costs were for bringing service up to pandemic safety levels, fuel costs and whatever needed to provide proper service for paying clients. To further ensure problem free travel I chose the high level Star Alliance group (United and Lufthansa). Well it turns out that was all for not as my baggage was lost for the entirety of my 11 day stay on foreign soil. The confusion this created ruined my stay and left me susceptible I having my phone and attached wallet lifted. So here I sit in a foreign country with no wallet, no phone, no clothes, no sundries, no gps, no electronic tickets and train passes as all backup paper copies were in my checked baggage. Thank goodness I carried backup meds on my person as I take blood thinner. When I turned to AAA they acted as if I was not a paid member! Said that the insurance I purchased didn't cover my losses and said it was up to me to call and negotiate with the airlines on my own and would file a claim for my lost luggage nor wallet. I have had AAA membership off and on for more than 15 years and learned to trust them with auto needs and service. When it comes to travel and being there when I needed them most, they really let me down and with a promise to call me back, left me to figure things out on my own. As you can imagine I needed to alter my plans and cut out visiting planned cities but could not cancel hotel reservations in Munich as mysteriously I could no longer sign onto the AAA app! I guess I can't fault them for auto service but as for travel, trust me, you're on your own.

We've been working with Jim Danko and his team for the past nine years, and have nothing but good…read morethings to say about them. They are fantastic - highly recommend them if you are looking for an agent!

Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

Great Company. I now have bundled my home and car with this company. I have been with them for…read moreover 5 years.

Really helped me when I needed. Matt at the agency has been doing everything he can to get me…read morecovered. Thanks Matt.

Dawn was super insightful and helpful. although she didn't receive a penny from me, she still…read moretreated me as if I was a long term client. highly recommend

Just really good people to work with! They place our auto and home insurance and I have been very…read morehappy with the level of service and the quality of coverage!