I had been a progressive insurance customer for 20 years, but when I had a very serious claim they…read morenot only dropped the ball, they forgot how to play ball. Again after 20 years Progressive just threw me under the bus. Thank God I ran in to Star at Andrew Wright State Farm!!! she was knowable, professional and ended up with my car, bike & home owners insurance. The entire team at wright insurance has been very helpful making sense out of the nonsense perpetrated on me by what I will boldly call The diss honest practices over at progressive. I highly recommend more than just Stste Farm, but The Andrew Wright State Farm Agency specifically. No company is better than their people and Andrew Wright State Farm has exceptional people!!!

From the owner: IL-19047167 Our mission is to be insurance professionals whose actions are driven by keeping our…read morecustomers' interest as our primary goal. We want to positively impact someone's life with every interaction. We will build solid relationships with our customers by providing unparalleled service to them and our community.

Jim and his staff have been excellent for 20 years. I see Lisa's message and that is sad that she…read morewould not have seen that payments were not deducted from bank. We have never had a problem.

My husband and I wanted to consolidate all our policies with one agent and decided to go with State…read moreFarm. When we moved we selected Jim Danko as our agent hoping for the best. We brought him 2 auto, 2 homes and 1 business policy. Unfortunately, things have not gone well. Sandy, who works with Jim, made numerous mistakes with policy information and their office allowed our second home policy and flood insurance to lapse without even as much as a phone call. We thought we were set up on autopay but were only set up on auto-renew. We had no idea the policy had lapsed and during this time there was a major flooding incident on The Chain of Lakes that we were affected by. Fortunately we incurred no substantial damage. It was only by accident 5 months later we figured out the policies were no longer in force. When we exchanged emails with Sandy, asking why we were not ever called because we would never have allowed our policies to lapse, her response was that State Farm mailed us 3 bills and we failed to pay them. While I am sure what she states was true, we thought we were set up on autopay and didn't think twice about it. What happened to good old customer service? How about a phone call or an email? Given the fact that great service is the only thing that distinguished one agent from another, we have elected to move our State Farm Insurance to another agent who does actually call or email their clients when policy premiums go unpaid just to make sure there wasn't a miscommunication. I highly recommend you seek to find an agent who's attention to detail and interest in serving their clients is higher than Jim Danko's. Very disappointing and could have been a catastrophic experience for us. Thank God it was not.

My relationship with Bill Gigler's office goes all the way back to 1992, when my family first…read morebecame clients--and more than 30 years later, we're still with him. That kind of loyalty doesn't happen by accident. Insurance can be complicated, but having the right agent makes all the difference. Bill and his team have consistently provided the kind of service that gives real peace of mind. Whether it's auto, home, or life coverage, I've trusted them through every stage--even after relocating 3,000 miles away five years ago. What truly sets this office apart is the people. Over the years, I've had the pleasure of working with Judy, Lynn, Jeanne, and now Elizabeth--each one professional, responsive, and genuinely caring. When you call or email, you can count on a timely response, and when they say they'll follow up, they absolutely do. And every so often, Bill himself will personally check in, which speaks volumes about his commitment to his clients. Yes, State Farm may not always be the cheapest option, but in my experience, you truly get what you pay for. When something goes wrong and you need to file a claim, having a team like this in your corner makes all the difference. Their support is thorough, reliable, and reassuring during stressful times. Even though I now work with a local State Farm agent as well, I will never leave Bill and his office. Their level of service has earned my trust for decades. If you're in Naperville or the greater Chicagoland area and looking for an agent you can truly rely on, I highly recommend Bill Gigler and his team.

Great customer service! We have been customers for about 6/7 years and have been very happy! Cannot…read morecomplain one bit.

These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

The following might help people. There's a fundamental problem with the relationship between ALE…read moreSolutions, your Insurance Company, and the reality of your insurance policy. If your homeowners policy covers loss of use to your home, you probably have a time frame and dollar threshold based on the rebuild cost of your home. "Unlimited" is usually based on cost of rebuilding the home. And there is probably a "reasonable accommodation" aspect mentioned in your temporary housing options. Reasonable is open ended, but at the very least based on how many adults and children lived in the home, and given local ordinances on how many people can occupy a rental home or apartment etc, reasonable generally means you need x amount of bedrooms and something on par with your home. (also including kitchen, bathroom, pets) Your insurance company contracts out finding temporary housing to ALE, who is always going to be limited to what is actually available. DO NOT ALLOW ALE or your Insurance company to put you in a hotel, extended stay, or rental home if it DOES NOT MEET THEIR OBLIGATIONS TO FIND YOU SOMETHING EQUAL or reasonable to your home. And yes, the Insurance company might use unethical means to deceive you of what your entitled to. ALE has an up and down reputation, but it has a lot to do with your Insurance Company not meeting their responsibility of finding a reasonable accommodation. If the only thing available is 3 hotel rooms at the local Marriott. And ALE can't find you a 3 bedroom, 2.5 bathroom house with a fenced backyard for your two dogs. YOU HAVE EVERY RIGHT to tell the Insurance company the 600 foot 2 bedroom home offered by ALE SOLUTIONS isn't good enough. You have every right to refuse those offers if they don't meet the contractual obligation in your insurance policy. Stay in that Hotel. Yes, the Insurance Company is going to spend 15,000 dollars a month and wants you out of the Hotel. It is not the customers fault that the insurance company did not realistically handle the housing shortage issues in a market. Nor is it the customers fault that they hired ALE Solutions who doesn't offer a sensible market rate to the Insurance Company on hotels stays, and extended stays. You probably can find a cheaper extended stay rate then ALE Solutions did. In all reality, ALE doesn't have people negotiating rates with hotels, or rental properties at reduced rates. You might think they did. But they don't. You will eventually have an Insurance Adjuster (possibly lying to you) trying to tell you, that you must move out of the hotel because (it's expensive for the Insurance Company). But again, it's not your problem that your Insurance Company is lazy and doesn't have good business practices. ALE is only going to offer what is available. And the entire country has a housing crisis. Good luck finding a month to month temp rental. Don't do it, tell them to honor the contract and F off.

I can't say enough good things about this insurance company. From the very beginning, they've been…read moreprofessional, responsive, and genuinely caring. Anytime I've had a question or needed guidance, their team has gone above and beyond to make sure I felt supported and understood. A special shout-out to Aggie, who has been absolutely wonderful. She's patient, knowledgeable, and always willing to take the extra time to explain things clearly. Aggie made what could have been a stressful process feel easy and reassuring. It's rare to find someone who combines expertise with such kindness, and she truly stands out. Thanks to Aggie and the rest of the team, I feel confident knowing I'm in good hands. If you're looking for an insurance company that treats you like more than just a policy number, this is the one!

I insured my homes and cars with this independent company for last 15 years. I had very…read moresatisfactory experience with all members of their team. They care about the customers and they give the right advice for the benefit of the customers. I had, for family reasons, to switch to another agent, but asa my family situation is over, I will be back with Bob Romano. I highly recommend the company for all kind of insurance

Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

O.K. Over two years ago we were planning to move from La Grange to Naperville,IL. One of the…read moreconditions was too find a good Insurance Company. Having seen Liberty Mutual Insurance commercials, we thought we give them a try. We called, and were assisted promptly by Liberty Mutual. Agent was awesome, and several times we called back to get a few more answers to our questions. He returned the calls in less than a day if he was out! Was quite awesome since the State Farm Agent we had in La Grange for over 10 years never set foot in our home to give us a quote on Homeowners Insurance. We lived maybe 6 blocks away from the office! Anyways when we did move to Naperville, we found that our Liberty Mutual already looked at our home before we arrived. They asked to see the home after we became settled in to get a firmer quote for the Mortgage Company. The agent was awesome and spent an hour with us and explained fully what he observed, asked us what we believed we wanted insured etc etc. We agreed on the coverage and the price. So awesome that an Insurance company took a REAL interest in us. Now, however, we have had nothing but problems with this agency. First it was our auto insurance was about to be cancelled for non-payment? Funny we had it on auto withdraw. After several attempts to reach our agent, I decided to go to the office in person. When we sat down, it was discovered "someone in corporate billing changed our address to our old address!" The agent allegedly fixed the problem. We did receive our auto insurance cards right there, same day, info corrected! NOW, we get a notice that this company has been sold to some conglomerate! All it was was a letter. Guess what the billing for auto, home, life are messed up again! Nothing is being taken out. Tried to call our agent several times this past week with no response! Déjà vu! I remember this through State Farm. If you are going to boast in your commercials, you best practice what you preach. VERY Disappointed in Liberty Mutual. Need insurance of course, but come on, when you don't get a response from them gets frustrating. Reading other reviews of Liberty Mutual and now my experience, I concur....Liberty Mutual is a must to avoid. Are there any PROFESSIONAL out there in insurance? Right now does not appear to be.

If you're looking for an insurance agent I highly recommend Jeff and his team. They are truly a…read moreclass act. Not only are they very knowledgeable about the insurance business and can save you some serious money, they are also some of the nicest, friendliest, most courteous people I've ever done business with. My husband and I make it a point of meeting with Jeff in person and reviewing our policies every couple of years. It's always a pleasure doing business with Jeff and his team. They are truly awesome!

Not only are they a great neighbor... Jeff and his office team are the best! After Allstate dropped…read moreme 5 years ago, (my policy lapsed while in the hospital) I have no regrets. I have both condo/auto and they've been saving me money ever since. They really shine when you need them the most. Very helpful with claims and the parent company is as pleasant as my agent. I recently was involved in an accident (not my fault) and the other driver also had State Farm. My car was totaled and I received what I would have been able to sell my vehicle to a private party. Look no further, this is your next agent!

I had someone crash into ME! and they refused to fix my car because he crashed into me…read more"intentionally" They will hear from my lawyer very soon. Pekin is one of the worst insurance companies when it comes to claims. Don't crash into anyone with pekin, because they wont pay you.

PLEASE AVOID PEKIN INSURANCE AT ALL COSTS!!! Not only are their coverages getting worse and…read morepremiums getting higher, but they are absolutely horrible to deal with when you have a claim. It's been 6 weeks since I made a claim on my house due to a hail storm and I still don't have a finalized estimate from them. It was "wet" the day the adjuster came to our house (he had already rescheduled twice due to rain) so he spent less than 10 minutes inspecting and as a result, missed all kinds of damage on the estimate. I then had to go get a bunch of estimates from contractors along with photos to prove the damage, and he's still fighting me on it. I talked to the claims manager, who was no help either. I'm in the insurance industry so I understand the challenges, but the way Pekin Insurance does business is absolutely unacceptable.