I can't say enough good things about this insurance company. From the very beginning, they've been…read moreprofessional, responsive, and genuinely caring. Anytime I've had a question or needed guidance, their team has gone above and beyond to make sure I felt supported and understood. A special shout-out to Aggie, who has been absolutely wonderful. She's patient, knowledgeable, and always willing to take the extra time to explain things clearly. Aggie made what could have been a stressful process feel easy and reassuring. It's rare to find someone who combines expertise with such kindness, and she truly stands out. Thanks to Aggie and the rest of the team, I feel confident knowing I'm in good hands. If you're looking for an insurance company that treats you like more than just a policy number, this is the one!

I insured my homes and cars with this independent company for last 15 years. I had very…read moresatisfactory experience with all members of their team. They care about the customers and they give the right advice for the benefit of the customers. I had, for family reasons, to switch to another agent, but asa my family situation is over, I will be back with Bob Romano. I highly recommend the company for all kind of insurance

Shannon has been with State Farm for years and took over from a previous State Farm Agent (pre-Yelp…read morebut he would have been 5-stars). It is always pleasant visiting or calling her or her staff. If you have a problem, need to make a claim or make a payment - just call. Dealing with State Farm Headquarters in Bloomington - eh, quality with a 'k.' Shannon is the only reason why I have not started shopping around.

My husband and I chose Shannon Hallstrom as our insurance agent about three years ago when we moved…read moreto the area. We had previously had a State Farm agent and decided to stick with the company. We could not be happier about the service we have received from this agent. The office staff is always courteous, professional, and helpful. When I called in tears on my birthday because my windshield was cracked, the office took care of calling the repair shop and setting up the appointment for me. I have always felt like an important and valued customer during my interactions with this agent. We couldn't be happier and would recommend her to anyone!

My daughter is a college student driving a 2020 Kia Forte. Mike steered us to AAA insurance that…read morecharged her $1800 dollars for 6 months. He is only out for the dollar. Don't trust this guy.

I contacted Mike P. based off a referral. I'm newly married and knew Life Insurance is important…read morefor myself and my family. I knew NOTHING about insurance.He was super informative!!! Mike was VERY patient and helpful! He seriously gave me every option I needed without hesitation. I finally made a decision and couldn't be any happier with his service & my policy! Thanks!!!! Would highly recommend to all!

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

I can't say enough great things about Andrew and his customer service! He really took the time to…read morego over every detail of our policy and answer the million questions we had. He's extremely knowledgeable and is definitely an expert. Thank you again and we look forward to being longtime customers. GO BOBCATS!

Less then 24 hrs after a tornado touched down in the city I live in, Andrew called to check on my…read morefamily's well being and asked about any property damage. Thankfully we were all okay, and did not suffer any severe property damage. In 35 + years of having insurance with a few different companies, I have never had a call from my agent asking about my well being and inquiring about property damage. Usually its you calling your agent to make a claim. I can't say enough great things about Andrew and his associates. It really shows how they make their business personal to their customers, when to so many other agents, the customer is just a # or a paycheck. i strongly recommend Andrew and his associates to anybody needing insurance or wanting to switch to a triple AAA rated, 5 diamond, company that really cares about its customers.

O.K. Over two years ago we were planning to move from La Grange to Naperville,IL. One of the…read moreconditions was too find a good Insurance Company. Having seen Liberty Mutual Insurance commercials, we thought we give them a try. We called, and were assisted promptly by Liberty Mutual. Agent was awesome, and several times we called back to get a few more answers to our questions. He returned the calls in less than a day if he was out! Was quite awesome since the State Farm Agent we had in La Grange for over 10 years never set foot in our home to give us a quote on Homeowners Insurance. We lived maybe 6 blocks away from the office! Anyways when we did move to Naperville, we found that our Liberty Mutual already looked at our home before we arrived. They asked to see the home after we became settled in to get a firmer quote for the Mortgage Company. The agent was awesome and spent an hour with us and explained fully what he observed, asked us what we believed we wanted insured etc etc. We agreed on the coverage and the price. So awesome that an Insurance company took a REAL interest in us. Now, however, we have had nothing but problems with this agency. First it was our auto insurance was about to be cancelled for non-payment? Funny we had it on auto withdraw. After several attempts to reach our agent, I decided to go to the office in person. When we sat down, it was discovered "someone in corporate billing changed our address to our old address!" The agent allegedly fixed the problem. We did receive our auto insurance cards right there, same day, info corrected! NOW, we get a notice that this company has been sold to some conglomerate! All it was was a letter. Guess what the billing for auto, home, life are messed up again! Nothing is being taken out. Tried to call our agent several times this past week with no response! Déjà vu! I remember this through State Farm. If you are going to boast in your commercials, you best practice what you preach. VERY Disappointed in Liberty Mutual. Need insurance of course, but come on, when you don't get a response from them gets frustrating. Reading other reviews of Liberty Mutual and now my experience, I concur....Liberty Mutual is a must to avoid. Are there any PROFESSIONAL out there in insurance? Right now does not appear to be.

I have taken out auto, home, and whole life insurance policies with this company, and I must say…read morethat Tony has been exceptionally helpful. He assisted me in securing the best possible rates for my auto and home insurance, and he also helped me obtain a whole life insurance policy with a great term and amount. I highly recommend this company and their services.

This a great agency with agents that take time to explain your their recommendations while being…read morevery upfront about the cost. The staff is friendly, efficient, and most knowledgeable. Highly recommended!

If you're looking for an insurance agent I highly recommend Jeff and his team. They are truly a…read moreclass act. Not only are they very knowledgeable about the insurance business and can save you some serious money, they are also some of the nicest, friendliest, most courteous people I've ever done business with. My husband and I make it a point of meeting with Jeff in person and reviewing our policies every couple of years. It's always a pleasure doing business with Jeff and his team. They are truly awesome!

Not only are they a great neighbor... Jeff and his office team are the best! After Allstate dropped…read moreme 5 years ago, (my policy lapsed while in the hospital) I have no regrets. I have both condo/auto and they've been saving me money ever since. They really shine when you need them the most. Very helpful with claims and the parent company is as pleasant as my agent. I recently was involved in an accident (not my fault) and the other driver also had State Farm. My car was totaled and I received what I would have been able to sell my vehicle to a private party. Look no further, this is your next agent!