My rates were significantly raised for no reason. They convinced me to sign up for drive and save.I…read morewas told also told they could not use driving pattern against me to raise rates. Even though I have had great reports on driving habits, I was told today by the receptionist that my rates went up because of my driving habits. When I told her my driving habits were excellent she could not give me a reason why my rates went up or how they came to the conclusion with my driving pattern . She could not state the total of my last premium notice correctly. Six months ago, my rates were raised again, and when I called,I was told it was a glitch in their system. There clearly is some shady things going on with this office. I can never get a clear answer on anything. I asked for Matt Gardner to give me a call and that I wanted to speak with him. The receptionist told me I would not be able to speak with him and he is not available and that someone else would be calling me again reiterated that I wanted Matt Gardner to give me a call and she again stated someone else would be calling. I never did get that phone call today. This office is not honest, lack organization, can never tell me the correct information on my policy and they refuse to allow communications with Matt Gardner.

Great customer service and fair price. Thank you. Miss Julie…read morehelping to get a new car quote for a my new car.

Wonderful team, great customer service!Wonderful team and great customer service! Everyone at State…read moreFarm is friendly, helpful, and truly cares about their customers. They make the insurance process easy and stress-free!

Auto, homeowners and now a final expense policy - Dakota made saving money very easy and helped me…read moreunderstand what insurance I needed and what I didn't need but was being charged for by another company. The final expense policy was very reasonably priced and after seeing the costs of everything with the loss of my mom, this policy has given me peace of mind too! Thank you Dakota!!

The man prides himself on his customer service and it shows. I called 6 other agents in and around…read moreBaltimore about the need for an auto policy for my daughter temporarily locating there. Only one responded and that interaction was poor. Chuck was not afraid to talk on the phone or message me. He's polite, knowledgeable and responsive. He epitomizes the value of having an agent. I recommend him.

Chuck Connolly is a "go-to" resource for new business owners! He has the patience and experience to…read morewalk you through all of your coverage needs. He is also my first call for hard to place insurance policies, like vacant houses.

Christian provided excellent service for me today. I appreciated his suggestions . Keep up the good…read morework.

I was introduced to Stephen Owens 15 years ago through my husband loyalty to this company. They…read morehave been a huge asset in our lives, with our car insurances, life insurances and other benefits. Recently, i opened another policy with State Farm rep Olivia whose has been extremely helpful. She is personable , professional and i feel she cares. Her customer service skills needs to be model for all to follow. Great customer service means a lot to me, thanks.

Had a conversation with Mimi today. She was incredibly pleasant to speak with and was quite helpful…read morewith my request. She provided additional information about my coverages that helped me with some of my decision making regarding coverages I have on multiple vehicles.

Highly Rated Five Star Service; Quick Response Time! Super marvelous staff! This company is…read moreoutstanding specifically this office NorthEast,MD

I just had a claim with them. Someone hit my car in the parking lot where I live and I don't know…read morewho did it. I had it fixed but geico has said the paint from what hit me was not from another automobile. They say it falls under collision but other agents and the body shop say it should be under uninsured motorists. They refuse to reimburse me the difference in the deductible amount. Anyone who has geico should drop them.

OMG, do not request a quote from them online. Once they have your number and address, they will not…read morestop harassing you. I work nights and they would call me EVERY DAY, even weekends, to start my coverage, in the middle of the day which is like calling regular nine to fivers at about 2am. My mailbox has gotten 3 letters from them in one week. Come on, this is ridiculous. So I called today at break time, 4am, left my info (didn't yell but was very upset) and told them stop harassing me. I understand companies do follow ups for business, but when someone doesn't answer or return your calls for 2 weeks you'd figure they would get the message. Maybe they'll get the message next time they call when I blow a whistle into the phone. I'm sick of this. Oh and btw, full coverage for a year on a 16 year old vehicle should not exceed the vehicle's value. I'll stick with AAA.

Been with Pat McCabe State Farm insurance for years and they always have been able to work with me…read moreon the best plans or when problems arise. joanna is definitely a great asset there as she is always been able to assist me dealing with my children going through drivers ED and obtaining their drivers license by helping me to decipher what is the best way to go about when dealing with car insurance coverage for them. Also the office Staff is always kind and considerate when those unforeseen moments happen.

The entire team at Northern Chesapeake Insurance go above and beyond. The absolute best customer…read moreservice in the industry!

Moving from California to Maryland was scary, especially with switching all my policies over…read more Jessica made everything simple and easy. I am very pleased with the service provided with Northern Chesapeake and would highly recommend them!