I really don't like leaving bad reviews, but I feel compelled to share my experience so others can…read morebe aware. My family has been insured through Teresa for many years. After my parents retired and moved out of the country, I took over the family policy and was shocked to find several unnecessary add-ons, including a life insurance policy that had been purchased for me when I was 19. We ended up canceling that policy a couple years ago, but it was frustrating to realize it had been sold to us in the first place. Teresa comes across as very sales-driven, prioritizing upselling over genuinely helping clients understand their coverage. When I first got my driver's license, nothing was explained to me, and I had to figure everything out on my own. Now that I've reviewed the plan myself as an adult, I discovered I was paying almost double the market rate for coverage that didn't even fit my needs, it made no sense for my situation. The coverage was excessive, overpriced, and not customized in any meaningful way. It feels like this office takes advantage of long-time clients who trust them. Customer service is poor, and getting clear explanations is nearly impossible. Trying to reach them has been a pain to the point I've just gone straight to Farmers customer service to cancel my policy with them. Please do your research and get quotes from competitors before signing with Farmers through this agent.

Teresa and Jerry are amazing! Definitely by far my best insurance experience ever! Top notch…read morecustomer service. They are very thorough and precise! I have had the pleasure of working with Jerry for my homeowner's and car insurance. He was quick in his response time, accessible to answer questions and very knowledgeable. I highly recommend Teresa and the team.

Great insurance agency! I usually get help from Michaela who is very friendly and knowledgeable,…read morebut all their agents are great. I'd def recommend working with Michaela and the rest of the team.

I've been with State Farm for a very long time recently my agent retired. I was left in good hands…read morewith Kim Holland and staff. I was contemplating changing insurance because of the price, coverage etc... After speaking with staff, Jennifer and Karina I was impressed with the customer service I received, thus changing insurance wasn't going to happen. If it's not broke don't try and fix it. They have always had my back. I can trust them with my insurance policies.

Zulien and Zochil, are a great pair to work with. I am a long term client and highly recommend…read morethem. They are professional and both of them will take whatever time necessary to answer all your question. Good people.

I wish I could give more then five stars. Zulien and Zochli…read moreare the best. Just recently I had a issue with the claims department. They worked hand and hand to help get everything taken care of. I reach out to them the morning of let them know what was going on. They work on it right away Did I mention I been a customer for almost 14yrs yes. My whole family is apart of State Farm insurance. Hand downs to the best insurance agency.

Went in for "witness" for me to sign the form for adjuster. We got email from adjuster Allstate…read morestated to go to any office. Since my agent is in Hayward which is 25-30 minutes away. We moved and haven't changed agent yet. Her office is closest to our residence. Kathy was able to pulled out our policy number but refused to be my witness. She told me to go to my agent. She had a kind of attitude. I was not impressed with her service. Even though her office is huge but that means nothing. So, I went to the next closest agent which is Nolly Ingua, 3900 Newpark Mall #205 in Newark., 510-441-6790. They had no problem doing this for me. It took less 5 minutes after pulling out our policy number and gave my verification of ID. They signed. Their office is small but very neat on 2nd floor. I would recommend them as they are friendly and was able to do it without any hassle.

I am thoroughly disgusted with this insurance company and their practices…read more I was recently the victim of an accident. I was driving my dad's car and was hit by a kid who doesn't know how to drive. Unfortunately (for me), both my dad's car and this kid carried All State Insurance. As soon as I got home, I filed a claim with Allstate, but I made sure they understood that it was the kid's fault and that I did not want to use my parents' insurance. It was a very easy process and they set up an appointment for me to go to the Peralta Blvd office for my estimate (side note, this is the ONLY insurance company that I know that makes YOU [the victim] go out to their office instead of going to the shop or your house [or anywhere convenient for you]. WTF is up with that). I wasn't sure where the office was, so I left a little early so that I could be on time for my 2pm appointment. I got there around 1:45pm. The estimator told me to take a seat and he'd be with me soon. Half an hour later, I'm STILL waiting. What the hell is the point of having an appointment if you're not going to stick to it? And mind you, I'm already irritated about having to come out here. When the estimator examined my car, he kept trying to say that things weren't caused by the accident. While I let certain things slide (like there was a scratch on my door but I couldn't remember if it was old or new), certain things were obvious. Like if there is a dent on either side of the wheel well--wouldn't you assume there may be damage to the wheel too? I don't have any formal training or anything, but I would think that was common sense, no? You know what else is common sense? Treating the customer right. IE. not insulting them. Its really not that hard. For example, if I say that I, the driver, am taking responsibility of getting the car repaired, and therefore the check should be made payable to myself and/or the bodyshop where I would like to take it to--why would you ask me if my parents know about the accident? I'm not five years old, I don't need you to lecture me on this crap. And I'm also not stupid enough to hide things like this from my parents. AND I don't need anyone mommy-ing me! If I was 40 and a guy, they would never ask me these questions. But because I'm 26 and a girl (btw, I went to this place ON MY BIRTHDAY, happy effing birthday to me!) they feel that its okay to ask me crap like this?!? AND he kept trying to insist that they needed to make everything payable to my dad because my name was not on the claim. If my name isn't on the claim, how did they greet me BY NAME when I walked into the office? Maybe it was because my name is on the freaking claim! UGH. I hate when people try to BS me left and right. Thankfully, my bodyshop took care of the rest of their crap so yea. I'm never coming back here again. [edit] So I received a comment last night that made me feel like I needed to expand a bit more on my review. Like I said, this is my first time dealing with Allstate. So imagine my surprise when five minutes after he finished his estimate, he was trying to write a check for $600 to my parents' names. I'd let him know that my parents were travelling overseas and that I would be the one handling all of the repairs. I asked that the check be made payable to the shop and he told me that no, it had to be made payable to the claimant. I explained that the issue with them writing the check to my parents' names is that they are not in the country to endorse the check over to the shop and therefore I would not be able to get the work done on the car. I also mentioned that I had never had this issue before and did not even know how my parents had gotten involved in this ordeal since we were using the OTHER GUY'S insurance, not my parents'. The only reason he even knew my parents' name is that they were trying to use my parents' insurance to complete this issue (big no no! We are not paying for someone else's stupidity). Anyway, long story short(er), this Allstate office sucks and they are insulting to their customer (which I am, btw, since I'm listed as an authorized driver on their insurance). I've been in many accidents before this (people like to hit me) and I've had to work with AAA, State Farm, Geico, Progressive, etc. and I've never had these type of issues before. And no matter what, when all is said and done you must be able to trust your car insurance. All State is not that insurance.

Best Insurance .. Not only are Ruby and her staff super friendly, they take time to get to know…read moreeach client. This helps with better assisting each client. I use Ruby for home, auto and life insurance. Give her a try! Also love that they are a black owned biz in Oakland

So to start off, it seems that many people are reviewing "Nationwide" instead of reviewing "Ruby…read moreBarnett". She's not really able to set her own rates. She's not the one with a skyscraper full of actuaries crunching statistics. Nationwide more or less tells her what the premiums are. That being said, yes Nationwide is a pain. Just like any other large company (I'm talking to you United Airlines!!). There is an automated phone system. When you finally get someone at the other end they are usually not terribly helpful. It is what it is. Note that I compared the auto insurance rates (for a driver with a good record--different story if you have tickets) at Nationwide to 6 other companies and Nationwide always came out with the lowest premium. In regards to actually reviewing Ruby...I have never had a problem. She even helped me insure an auto while I was temporarily out of state. She calls back when she says she's going to. Altogether I've been happy with the experience of actually having an agent to speak to. I avoid that 800 number like the plague. Would rather have Ruby help me out.

Was there on my day off to get insurance for my car. He literally does a great job. If you need…read moreinsurance right away he is the one. He tried to get you the lowest prices

Not only is Jeff an insurance wiz who saved me mega buck$ on my GoPed BigFoot insurance, he's EZ on…read morethe eyes to boot! Now that's what I call premium!

Super knowledgeable and helpful services throughout the year. Rooted right here for many years and…read moreworking with the community is a beautiful thing!

great service . they know what to do and how to do it. so friendly . great staff. I won't go to…read moreanyone else.