I've been doing business with Viking Insurance Associates for o 22 years, and am beyond satisfied…read morewith the services and selected coverages provided. I highly recommend them. A BIG SHOUTOUT to "Lue, " for her professional integrity. Recently my home was severely water damaged by a neglectful neighbor, my insurance agent denied me coverage for Damages that were said to be covered by the policy. I am fortunate I called Viking, Lue knew exactly what to do to make matters right to put me at ease; and resulted in my water damages being fully restored.

Viking Insurance, an inependant insurance broker, has done an outstanding job handling our family…read moreinsurance (starting with my parents) needs including Auto, Home, Rental, and Umbrella, since the 1970's. I started using them, first with auto insurance in the mid-70's and later with home and renters insurance. It is a refreshing hard-working 'mom and pop' company that seems to always answer the phone, is excellent at follow-up, returning phone calls and emails and in my case, will even let me know if there is a better deal somewhere else. Lou is extremely knowledgable about all aspects of the insurance industry, also very personable and works dilligently on everything from finding the right policy to handling claims. The few times I've had a claim, all it took was one phone call and Lou went right into action to handle it.

Diego was very responsive and assisted with getting my Auto policy, knowledgeable with coverages…read moremaking ease of moving forward with policy. Valeria M Bermudez was very helpful in getting my Auto policy and forms signed. They both worked as a Team in getting issues resolved. Greatly appreciate your time and Excellent service!! Highly recommend Diego Nunez.

Diego is so proactive and caring, he helped me get insurance within the week. Truly went above and…read morebeyond!!! I'm so grateful he reduced so much stress off my shoulders. Not to mention he is always there to answer my questions. Thank you so much, I highly recommend!!! 10 out of 10! Sending my friends and family here now!

We have been State Farm customers for over 25 years, and over that course of time we have had…read morewonderful service from our personal agent. When our original insurance broker retired, Jeff Sinfuego's office took over the management of our account. We were nervous at first since we had been with our other agent for over 15 years, but Jeff's office made the transition very easy. It's been several years now and we cannot say enough good things about this office, particularly our direct contact Donna McCullough. Donna is extraordinary! She goes above and beyond with any need or question that we have, always responds in a timely manner, and consistently explains policies and processes making sure we thoroughly understand everything. Donna is extremely knowledgeable, efficient, and organized. But most of all she is personable and kind. She makes dealing with insurance a breeze!

I have no complaints. I have been insured with, State Farm's at this location since 2020. I just…read moreinsured my second vehicle today.

After losing my previous home insurance I was frantically searching online for a replacement…read morepolicy. I eventually called Alan, he and his staff were able to get me a new policy for a good rate. I was thankful I was able to find them.

I have been with Allstate for 25+ years. I deal with Shari, who I find to be professional,…read moretrustworthy, down to earth and extremely competent in all things insurance. There have been times when I have not been pleased with the company, but through no fault of Sharis. I am of an age when human interactions are of great importance and I can say that she is perhaps the main reason I remain with Allstate. Hopefully, the powers that be read this and realize that human connections, even in business, are paramount and do play a huge part in a company's bottom line.

I am currently insured by Farmers and Randy initially signed me up for Home and Auto insurance…read more Unfortunately, I have been trying to get into contact with Randy for over 9 months to review my policy. Rates through Farmers had recently increased, and I wanted to review the policy. I am not really sure that Randy still sells insurance as he does not return emails or voicemails. He also does not check in with clients to review anything about their policies. We will be quoting insurance with another broker since he is unable to stay in contact with his customers. He actually might not sell insurance anymore since he has been unreachable for nearly a year. Zach

Randy has been my insurance agent for many years now. He has always been there set up my homes,…read morecars and office with the best coverage and rates. But more importantly, we feel Randy's service has been 2nd to none!

I was referred to Nancy by a friend, and I switched. Why? Because of SERVICE. That's what…read moreinsurance is about. It's been more than 20 years, and not only is she my agent, but has become a family friend, even though her office is over 300 miles from me. In the early years, she performed an insurance coverage MIRACLE for me and I swore I'd never leave. Unfortunately, ALL insurance prices climb, and for many companies, they increase rates while decreasing benefits. Nancy's office makes sure I have what I need, and I'm still happy to be with them. She's trained her employees, Michelle, Celina and others to emulate her caring nature and I feel at ease when I need to change a vehicle or any other insurance issue. I get straight answers, not gibberish. The phone is ALWAYS answered by a live, English speaking person IN the United States (and IN her office). Lose the stress, gain the service. Nancy Neto is the insurance agent for me! Should be for you too... Go see more EXCELLENT reviews; https://agents.farmers.com/ca/hayward/nancy-neto

Communication problem in Walnut Creek and agent would not help me. I called B street office and…read moreagent fixed my request right away. Great service B street Hayward Ca

Great service and very knowledgeable. I've been using Hugo's services for over 10 yrsread more

This dude is a con artist and doesn't know how to do his job. If you are unfortunate to have…read moreFarmers, and particularly this agent, please be sure to ask for any and all receipts. He took advantage of my elderly father by pocketing his insurance payments. How'd we find out? Well, he got in a fender bender and the other driver was trying to extort my father for money. Once we asked Hugo for his paperwork and to start working with the other driver's insurance, who also happened to be a Farmers customer, he gave us multiple run around. The sad thing is he exploits his own community, the most vulnerable. Best believe he's being dealt with, but just want to make sure no community members give him business.

It feels good to write this review about Kimberly Graves, she has been my insurance agent for a…read morelong time now. I have my home owners insurance and car insurance with Farmers. Since I started working with her I have bought and sold several vehicles, my cars needed work done (windshield crack replacement etc.) and as a first time home owner I had lot of questions (what is and is not covered, premiums and deductibles and so on) about my policies. The most amazing things about Kimberly are her excellent communication skills and willingness to go above and beyond to help her customers. Whenever I need to reach out to her, she is either readily available, or she would call me back (if I leave a voice mail) or respond to my email within hours if not minutes. Also she is excellent in her subject matter expertise, it seems she always has the answers to my questions on top of her head. Overall I'm very happy with her being my agent, I'll highly recommend her for all of your insurance needs. Job well done Kimberly, keep up the good work!

I have been a client of Kimberly Graves since fall of 2018. She has always been professional and…read moreaccommodating to my schedule and needs. Recently, there was a problem with how my policy was modified by Farmers due to business rules out of her control. This event ended up with Farmers adding almost $100 to my premium and then auto charging me this increased amount without my knowledge. When I spoke with Kimberly, I was irate. Kim stayed calm and she must have spent hours ( I don't know how many it took) on the phone over a 3 day period to clear this up and get a credit to my account. It is difficult to find this level of client care and service especially when your company is saying "no". I am so grateful to have met Kim and for her patience and perseverance with this issue. If you are looking for an insurance agent, look no further!

I cancelled my insurance and let them know I already had another insurance and they still sent me a…read morebill saying that I owed them for a month I was no longer even there for. They then proceeded to send me to collections & now I am dealing with them and trying to fix issues they created.

Its unfortunate that I would have to part ways this branch of ALLSTATE. After being a customer with…read morethis branch for nearly 10 years, I was dropped due to a email error of response. I never received anything in mail, nor a reminder to remove someone from my policy. I spoke with Delia and Rob (manager) today whom didn't have any empathy of my loyalty to Allstate. On the other hand I want to send a special THANK YOU to Maria for being such a branch accountant.