Look no further! These guys are the best of the best! I…read morecan't speak highly enough about Guillermo and his team at Statefarm. I insured my foodtruck and catering business with them and not only did they beat all of the competition in price, but they went above and beyond at EVERY opportunity! I suffered stolen equipment and a devastating collision and I truly couldn't have asked for a more experienced team.

When I first got this insurance almost a year ago, they put the policy under my name, when the car…read morewas under my mom's, even after it was specified that I was ONLY the driver. Months later, my very upset mother made me look for new insurances, because we were rudely told in person by one of the secretaries that they couldn't change anything about it. I was asked by a new potential STATE FARM broker to bring my information, but I was coaxed with a student discount. I went back, because I was only told to have 12 units of college credit. I had NINETEEN, and they didn't want to accept a W grade, which is still a PAID-for grade. I got that situation fixed, but I had to call and see if went through, because they didn't bother to call me back and let me know. She just happened to "forget to call back." This week I got an email asking to send in my grades and schedules, only to be told I didn't qualify because I didn't keep a 3.0, but a 2.5. When the hell was that going to be mentioned in ALL these phone calls and emails? During my email conversations, I'm told that Guillermo will be finally calling me personally at 12:45pm. I CALLED him, he told me he wasn't supposed to call me until 3pm. With that, I came to the final and long-waited conclusion of me leaving this inadequate, inefficient, unorganized, and careless insurance team later this upcoming month. JUST IMAGINE IF I HAD'NT KEPT ANY EMAILS!

Two claims in 5 years and have never spoken to anybody from the actual office. First call was on…read morescene of an accident, left a message and never heard back. Current open claim I have questions about can't reach them. I am beginning to believe they might not even have a staffed office, the number goes directly to the Allstate automated service. I have never once heard from them about these claims nor even to review our policies. As soon as this one is resolved I will search for an agent that is brave enough to put their actual office number on the internet and answer the phone.

They never, ever call you back. I called with an emergency 5 days ago and still have not had a…read morecall back. This is the 4th time my calls have gone unanswered. They also do no proactively review your policies at all. Johanna does answer emails and has been helpful. I am now shopping for a new agent. I do not recommend Richard under any circumstances. We have had Allstate for about 25 years but it is time to move on

A few year back I was really upset when my Farmers agent in Novato retired and my new agent was…read moreassigned. Why would I get an agent in Pinole? But what a pleasant surprise, the staff of this agency is top notch. I don't think I've ever talked with Louis, but the office is so good I've never had an issue, in fact everything has always been handled perfectly. They handle my car, home and life insurance and all get handled professionally.

Millhollin Insurance has handled all of my insurance needs very satisfactorily for at least 30…read moreyears...Louis Millhollin's staff is always willing and able to take care of any business for me. Thank you very much! I highly recommend this Agency to anyone who is looking for competent and honest insurance dealings.

We recently switched to this insurance agency and worked with Clayton "Clay" who is FANTASTIC! He…read morewas responsive and paid attention to the details of our business to make sure our policy was prepared correctly. He was extremely knowledgable and explained the difference in the types of policies so our needs were met and he got it done on a very short timeline. Clay is not only good at what he does, but he is easy to work and has a can-do attitude. I am very pleased with my new agent and I highly recommend him!

Just about the worst customer service I've ever experienced in any industry. I have literally paid…read morepremiums on time for 11 years with no claims and one request for a small adjustment to the policy was met with stalling and passive-agressive non-responses to where I had to purchase coverage from a different company just so there was no lapse. I would rather deal with the Gieco robots at this point.

State Farm Insurance Company, Hercules, CA: Al Chen…read more We have used State Farm Insurance Company for over 40+ years. We started with agent Tom H. in El Cerrito, up to until he closed his agency and retired. After Tom, we thought we would have a hard time finding an agent that will fit our busy & demanding lifestyle. Then Al Chen and his incredible staff came into the picture. The entire staff is proactive and is very responsive. Thank goodness we don't have to file many claims, but when we did; Al & his staff stepped up to the plate and delivered in a timely manner. I have worked personally and mostly with Assistant Office Manager, Maria. Maria is a superstar, and I hope she knows I totally appreciate her. I rarely work with the other staff (Deanna, Jenny, Michele), but when I do; I receive the same excellent service. Al has a very contagious personality. Every time I speak to him, I feel like I am talking to an old friend. When looking for an agent, you can count on Al and his awesome staff. Rest assured that they will meet your needs. As far as my expectations are concerned, the staff have met and exceeded my expectations. Thank you.

updating my review, if I could give 10 stars I would…read more.. Maria is fantastic, so helpful and prompt. Truly excellent customer service.

Jeff gave my mom the worst customer support. When she asked him clarifying questions and for more…read moreinformation, he lied to rather than answering her honestly, forcing her to terminate her insurance. She asked for a refund and for her account to be canceled. Once more, he said in a hurry that he would repay her and close her account. Sure enough, she got a bill notification in an email. She contacted once more to make sure her account was closed and to note that her refund had never been sent back. His assistant revealed that Jeff never cancelled her account and that no reimbursement was sent. Again, terrible customer service and very unprofessional employees.

Look no further than State Farm for your home and automotive insurance and also life insurance. It…read morewas a pleasure working with Account Specialist Amador. He walked us through all or information. Very knowledgeable and passionate about his work. From speaking to him on the phone to helping us with our paperwork was very easy. Like they say State Farm is on your side and so is Amador.

Wells Fargo Bank inside a Raley's. I will say that I am impress with this location. It can be…read morehectic going inside a grocery store that has a bank. This is the only Wells Fargo Bank in Benicia that I am aware of. The teller at this location was nice. I was able to get an envelope with the money that I withdrew here. The line at this location can be hectic. Thankfully I don't ask questions when i go here.

In all my years of banking with Wells Fargo and as a former employee, I've never had such an awful…read moreinteraction than with Charles, a banker here at this location. I set an appointment to open an account for my daughter, who is a minor. We thought this was a good option to manage allowance and teach responsibility. Charles called to follow up on the appointment and then told me to make sure to bring an ID or Passport, when I said we didn't have either because she's a minor, he said we wouldn't be able to open the account. His tone was very condescending throughout the conversation. I mentioned online that it's mentioned I can bring social security card or birth certificate, and he sarcastically responded "oh, do you have those?" Based on his attitude I opted to cancel the appointment and open the account at another branch. But I wanted to give feedback to the branch manager so this doesn't happen to anyone else. Charles answered the line and said he couldn't give me the Branch Manager's contact and he didn't know when he would be in. He then said he didn't know what he did wrong and when I tried explaining why I was uncomfortable, he kept cutting me off. I finally had to disconnect the call. Such a bizarre interaction and unnecessary for Charles to take out his frustrations on clients and give false information.

Professional and explained everything to you when questions were asked the office staff was very…read moreknowledgeable and pleasant and kind to work with.

No one's going to go to bat for you at G.F.Brown. I…read morerecently filed a claim with Safeco, our home insurance company for more than four years. This was due to a plumbing problem inside the wall behind the sink in our kitchen. The pipe in this part of the wall was literally the one piece of plumbing that we had not had replaced going all the way to the street a few years ago. It's difficult to get to; we did not know there was a weakness in it. We thought it was sound. The pipe finally broke a few weeks ago, and water was seeping up from under the kitchen floor. The contractors (recommended to us by Safeco) came over to do an inspection, and we were told that this was a pretty straightforward case. As the details were being relayed back to Safeco, the contractors told us that we would most likely see the water damage taken care of. I spoke to Melanie Saeyup, in the Seattle area office, who told me that although they would not cover the plumbing cost, they would cover the cost of replacing the kitchen floor and possibly even the bottom row of cabinets. I should have known this was too good to be true. A few days later, she called me and told me she that Safeco denied our claim. Because of some apparent clause in our contract, we are not covered for damages more than two weeks old. I explained to her that the damage did occur within two weeks, as there was a sudden flood of water from under the kitchen floor when the pipe broke. She then cited some photos that the assessor took, explaining that the water damage looked older than 2 weeks. There is no trust here, I really felt accused of gaming them, and I felt accused of neglecting the house. When I got off the phone with her, I called my broker at G.F. Brown insurance, who told me that I should wait for the official letter of denial and then he would negotiate with Safeco on our behalf. I stood down then, waiting to see what would happen. After he received the letter he told me that there was no way he could argue with them about the reason for denial. I still can't believe it. Both parties, GF Brown and Melanie Saeyup at Safeco, have really been disappointing. This kind of problem seems to be exactly the kind of thing that you're supposed to be insured against; the very reason you pay in to an insurance policy. If we would have just saved our money, and not insured ourselves, we would have probably had roughly the same amount of money set aside that it would take to fix the problem. I just want a new floor, because the humble linoleum floor tiles are completely ruined. I'm not asking for the world, here. I feel scammed. Just what have we been paying for the past 4 years?