I needed to replace my renters insurance; its annual premium had almost doubled from last year. I…read morealso needed to acquire earthquake insurance. I tried researching online on my own, but every company's site required me to answer *many* questions before it would give a quote, and I didn't know if I was checking with *all* available insurance providers. (Turns out I wasn't.) As it happened, I came across an article about finding insurance, and it recommended contacting an *independent* insurance broker, and that led me to finding Avail Insurance Solutions. Avail wound up finding a renter's insurance provider and one for earthquake coverage; the combined premiums totaled about the same as what my new, higher rate would have been for renters coverage only. So, I'm very happy with Avail's service.

My first experience working with Brian was pretty good. Once I had my policies in place and I…read moreneeded to make changes/corrections or had questions it was a lot harder to get support from Brian or his office. Recently, my insurer drastically increased my rates without informing me why and the only way to address this was to work with Brian. I got in touch with the office and expressed my interest in getting this corrected or having other options before my policy renewed and managed to get Brian on the phone to discuss. He promised I would receive options or a solution by the next business day. I never heard back. I ended up switching to a different insurer (not through avail) and it took multiple attempts to get Avail to cancel my old policy. I think of the whole point of working with an agent is to get better service than dealing directly with an insurer -- with Avail that was certainly not the case.

I had Peter as my agent with Horace Mann insurance for a few years. He was no nonsense, to the…read morepoint, on point, and a solid agent without all the puffery and verboseness one usually finds in the industry. Personally, I greatly value that. I used him for auto and renter's insurance. At the time, he was able to source me the best rates. Would check in with him again if I need it in the future.

Their response time and accuracy of his quotes were spot on! He was the first to provide his…read moreproposals and was closest to my requirements and even had couple good suggestions to reduce my premiums! Very pleased with Peter.

Janice was great! Was friendly. And she answered all of my questions and got me a great deal.read more

STAY AWAYYYYYY! FROM ALL THEIR LOCATIONS, THEM IN GENERAL! I know some people have bad driving…read morerecords and can only go with certain brokers BUT stay away from this one!! They do not value customers and they will rip you off without explanation!! I cancelled my policy because it kept rising and somehow they STILL sending me noticed demanding payments when policy was paid in FULL! Now no one can explain why once again!! Just I need to pay! This is rape!!

I could not get in contact with someone through the phone, but I did have a great experience…read morevisiting this place in person. I received exceptional service from Paul and Lillian! I was greeted with lots of enthusiasm from Paul and he assisted my partner and I with passport photos. Paul also shared the various benefits of different plans. Lillian helped us smoothly get through the international driving application permit process.

Slow slow slow you will be waiting you might as well go to the pinole location it would be faster.read more

Great staff, I always feel welcomed as soon as I walk through the door. I was served an amazing…read moreNespresso coffee, and my agent, Kim, is always thorough and attentive to my needs. All of my insurance are taken care of by this agency. I went in for a quote and came out with full coverage and I am not looking back! Pros: lovely staff, lovely agent, clean office, clean bathroom, coffee Cons: street parking (some paid, some free)

In my experience, Kim and Shi's agency has been reassuring, knowledgeable, and supportive during…read morechallenging times. In 2012, my first coverage policy was underwritten. These meticulous agents made this Farmers office location personable and professional. Thank you for the work all of you do.

kind and helpful staff, who really cares about your well being and needs! They are really…read moresupportive!

my experience with kelly and state farm insurance was excellent great customer service with alot of…read moreinformation i recommend kelly wright to become your state farm agent

I received a phone call from Silvana from my agents office. Silvana had questions regarding my…read morehomeowners policy. She was very professional and answered all of the questions that I had, and I answered the questions she had. She was very detailed, patient and told me to call her back if I thought of anything else. And I did call her back with additional questions and she had the answers. Great job Silvana!! Actually, every time I contact my agents office, they always go above and beyond!!

Silvana Sandoval was absolutely amazing. Her customer service was fantastic. She went above and…read morebeyond to help my son and I get the best policy. She answered every question we had professionally and with such kindness and followed up each phone call with a detailed email. Silvana deserves a raise!! Thank you Silvana! I appreciate you more than you know.

I swear, the street I live on has more auto accidents and burglaries. Two hit and runs and four…read moresmash and grabs (with nothing to steal), have just been my misfortune. Others on this block has suffered as well. Good thing my insurance company and agent have the good hands to cover the losses. Fast and fair claim service, convenient rental car arrangements, and so far no raise in my rates.

From the owner: How much could you save? Call for free quote now!…read more As a Personal Financial Representative in Berkeley, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car and more. I can also help you prepare a strategy to achieve your financial goals.

They took care of me when some fool merged into my lane on top me and thrashed my front quarter…read morepanel. Husteads takes care of everything they make it so easy--they dialed me in with a morning appointment, contacted the rental care co to come get me, and went above and beyond making sure everything that was damaged was properly repaired and covered by the insurance claim. It did take a bit of time, but that was due to parts not being available and no fault of husteads. Oh and my car looks better after than it did before the accident :)

I was read ended at a red light by a driver who "dropped something and looked away for just a…read moresecond". What looked like just a mangled bumper turned out to be much more than that. The first body shop I went to - recommended by her (the driver who hit me) insurance wanted to total my car. No, thank you very much. I found Husteads and decided to see what they thought. Sam was my estimator and after crawling around under my car (she got right down on the ground in the parking lot!) she said it was repairable, that they would be able to do the work and it would be covered by the other drivers insurance. Hallelujah! I dropped my car off a week later. Sam kept me updated throughout the process and on Friday of that same week the repair was complete and I was able to be reunited with my car. Cannot thank Sam and Husteads enough for their professionalism and the repair work they did. Here's hoping I don't need more repair work in the future but if I do I know where I'll be going.

Sharon Woo (and her colleague Edward Ho) are the third local State Farm agent my wife and I have…read morehad since starting in 1970. Only the third! Had to imagine, since the first was excellent, but everyone since has been as good or better. We can not say enough for (1) renter's insurance, then (2) homeowner's insurance; (3) boat & trailer insurance; (4) automobile insurance; and (5) California earthquake insurance. We've made claims against each, never a problem with our EXCELLENT Agents acting on our behalf. Sharon Woo is terrific. Always available for questions, clarifications, putting our minds at ease, solving challenges and generally taking A-One care of us. We can not recommend her (and Edward) highly enough.

Sharon Woo has been a godsend when my insurance agent with Allstate kept raising my rates and I…read moredecided to shop around for better pricing. Sharon was/is extremely responsive, as is her colleague Edward Ho. She was able to offer multi-line discounts whereas my previous agent wouldn't. She is honest, trustworthy, and reliable. I have referred her to other friends because of her professionalism and timely response. I would not hesitate to sign on with Sharon Woo at State Farm! You won't regret it!