I happened upon Alicia Diaz because I was looking for a second quote on auto and home insurance. We…read morehad been with a broker for the past 15 years, and somehow my insurance was dropped because the auto pay did not go through. So we found ourselves without insurance. Our broker was asking us to apply for a new policy, and to fill out a ton of paperwork, and drive it across town. It seemed like a lot of effort on my part, and I really didn't know if I was getting a fair price or good coverage. So I called Alicia to see what she could tell me, only as a comparison. Alicia asked if I had 15 minutes to answer a few questions, and she input all of my information on the spot. She had specific recommendations about my coverage, and she clearly knew what she was doing. She even asked me random questions about our home and property, because when we bundled several things together, we got a lower rate- insuring more for less money. At the end of it, with Farmers Insurance and the policy that Alicia had put together, we would be saving a good amount of money. The day after I called her, I was signing papers in her office for our coverage- and it was anything but difficult on my end. She offered me a cappuccino, and had a place for my kids to preoccupy themselves (art, stuffed animals, a doll house!) while I was there. I didn't wait at all, and Alicia and her team made it a seamless and fun experience. I could tell her employees enjoyed working for her, which confirmed what I had thought about her character. She took my mess of a situation and took care of everything we needed. She made my life so much easier, simply because she is thorough, and excellent at what she does. And she is super friendly and fun to be around, which is huge. She also told me that I could text her and reach her anytime, that was the benefit of having a personal agent. Well, we put that to the test last weekend when our car was broken into after a Giants game. I texted her at 10pm, and she got back to me right away, even helped walk me through setting up an appointment online with a repair service. She told me if I couldn't get an appt soon, to let her know because there was a local place she'd worked with that may be able to get me in. She checked in with me about it, and when I told her I couldnt get an appointment, she called the local glass repair shop, gave them all my information, and all I had to do was call them to confirm the date and time I preferred. I told my husband she is a boss- she multitasks, and gets the job done thoroughly and efficiently. And I tell Alicia that she is in the business of making my life easier! I would absolutely recommend Alicia to anyone who wants a smart, thorough, caring, genuine person as their insurance agent, to make that aspect of your life much easier and pleasant. Since when is insurance pleasant? Since Alicia.

My wife and I began using Farmers Insurance - Alicia Dias after going into business for ourselves 1…read more1/2 years ago. Alicia literally save our butts from making a terrible decision choosing not only a bad company but also the complete wrong policy for what we needed. Since that day Alicia saved us we decided changed our business and personal policies over to her. She goes out of her way on a regular basis to make sure that we are doing well and to see if we need any help. We love and her and are so happy we made the change when we did. She is more than our agent, she has become like family to us! Thank you Alicia for everything you do to ensure we are on the right track :)

Very friendly, professional As soon as I called he picked…read moreup the phone. I had a quote in 15 minutes. Really appreciate the quick service

Incredibly efficient service, very professional and gave us a great quote for the homeowners…read moreinsurance we needed. I highly recommend Gennock Insurance

I don't recommend AARP New York Life for insurance at all. They send out "offers" to AARP…read moresubscribers, but then provide horrible customer service. First they want money from seniors up-front with the application, but then ghost you afterward. The agent I had, Nelson Costa, didn't call me back when he said he would on two occasions. The first non-response was when he said he would call me. The second non-response was when I called and tried to track down answers. Again, he said he would call me. Even now, I don't any place I can complain to except here on Yelp. The worst part was getting the long letter explaining why they won't insure me. I read it today and thought about this past year with Covid-19 Pandemic, community shut-downs, and the very recent loss of my mother. I looked again at what they said in their denial letter and I thought, what a horrible way they do business! I don't need anything they have to offer and I bet most people don't either. Rating - Pretty poor. Never doing business with this company.

Scott Herrell at New York Life provided me and my family life insurance coverage we needed and a…read morephenomenal experience to go with it. Our needs were unique, and a whole life insurance policy was the right investment for us. But making this decision was only after reviewing all of the options available to us. I highly recommend Scott to anyone who wants real advice when making such an important decision.

Sara has been my agent over 10 years. She is very professional, knowledgeable and responsive! I…read morewould recommend Sara Sordi Insurance Service to anyone looking for residential or commercial services. I have referred her to many of my friends.

Communication. When you are working in insurance, communication is key. If a client is stuck on the…read moreroadway in rush hour traffic in Stockton and not only does the agent not answer their phone but leaves no instructions for the roadside service, well you get it. This is just one example of the lack of service I along with my 18 year old daughter experienced with Mrs. Sordi. Shoot forward a few months and suddenly the new insurance takes 3 times the monthly charge in one swipe. If you tell a client " I'll call you in a few days" when they reach out to you and it turns into 6 days and $$ still not returned? The rates were great! No doubt. BUT when your clients rely on you for help and service and your communication is about as effective as making smoke signs using fire, ya you get it. Lastly, when the client ( ya me) tells you I no longer need your services, cancel my insurance and all you do is say okay and not even offer to try and fix the problem, well you feel like one the misfit toys. Oh ya, because I was forced to call my bank and report fraud charges and stop the payment, I found even better insurance through Costco. Ameriprise not only beat Mrs. Sordi , they actually communicate with you and call you back in the same hour!

Look no farther! This company actually cares about keeping clients... It's really a shame no one…read morewrites reviews for great service from a Insurance company. Martin has always been a breeze to work with and has definitely saved me money from those other guys who are out to make their buck. Always has jokes and the entire personnel is very kind.

From the owner: We are committed to honesty and integrity in every aspect of our business for our clients and the…read morecompanies we represent.

When you're in need of the best auto insurance around, AAA Clovis is simply the best place to go…read more My wife tends to be a tough customer, but the specialist was reassuring, and quite speedy in finding the best coverage for her. I feel confident and recommending them most highly! Five stars.

They take for freaking ever. 8+ people waiting and 1 person helping people for dmv items. There…read morewas a second but they had to go to lunch and the other was in a meeting. So we stacked in waiting room! Ridiculous Maybe they should make sure things are moving instead of having a meeting! Have dedicated line for people with more involved items versus folks like me that have a two - 3 minute transaction. Ridiculous

Worst customer service ever lots of promises, but once they get your payment, you're just a numberread more

Pretty disappointed with my overall service at McCarty Insurance Agency. I dealt with Tait McCarty…read morefor a number of years while living in (the miserable city) of Fresno. Tait was quite helpful over the years as I navigated switching between Mercury and Allied, based on my insurance needs and the rates being offered. He is the reason that McCarty Insurance does not get one star. However, there were a couple of instances where I had to deal with his brother, Chad. Chad typically was much less responsive, not as nice over the phone, and seemed to have an attitude that he was doing me a favor. McCarty Insurance loves talking about how they are a "family" business. While being part of a family business for over 6 years, it is not an important factor to me. McCarty Insurance should spend their time focusing on their customer needs. In some cases, this may require working after 12:00 pm on Fridays, or even quickly answering an email over the weekend. Due to significant rate increases, and Chad McCarty's lack of concern or effort to lower my cost, I am not renewing my policy and switching insurance carriers. I was able to find a broker to work with me to offer a lower rate. At least this is one of the last ties I now have to Fresno.....

When choosing an agent, I knew I wanted someone that was personable & quick in responding. I was…read morewilling to walk away from anyone who I did not think was not a good fit for me. Why? Because this will be the person who you will hopefully be doing business with for a long time & also the person your family will come to when the unfortunate happens. Jeff Singleton met my expectations & I would highly recommend him. He is informative & interested in helping you find what works best for you. Not what is the highest policy he can sell you. I now am recommending him to all my other family members so we can all have the same agent, our new family Agent. Jeff was easy to talk to & answered all the questions we had. And boy, did we have a lot of questions & he was willing to send more than 20 different quotes & suggest an abundant amount of plans we could go with. Therefore when it was time to decide on a policy, I felt like had seen all my options clearly and understood well what I was choosing. And that's in part to having a great agent guiding me. Thanks, Jeff! Highly recommend for life insurance.

Brenda provides amazing customer support and understanding, she made sure to go the extra mile to…read moremake my insurance rate work for me and carefully explain the changes made and how they would affect my policy. Keep up the amazing work Brenda!