Michelle Cruz it was a pleasure to work with you! Great…read morecustomer service. Very knowledgeable and very professional! She took the time to explain everything and made the process non stressful. Definitely recommend!

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the…read morequality of her making sure you understand everything she explained.

A lawyer who represented my son in a traffic "situation" recommended Higgins Insurance when I…read morecouldn't get decent auto insurance elsewhere. I've been forever grateful. Higgins Insurance is a family-owned business and these guys are not only nice, they really know their stuff. I've been insuring my car, my daughter's car, and my son's car there for a couple of years now - and, have recommended Higgins to lots of people I know. Whether your driving record is spotless or an "issue", they'll find you a policy that works for you and that you can afford. They have payment plans which are wonderful for those of us who can't afford to cough up a large sum at one time. Can't say enough good stuff about this business.

From the owner: Saving Illinois residents money on their Auto Insurance, Car Insurance, SR22 Proof of financial…read moreresponsibility Insurance, Motorcycle Insurance and Commercial Vehicle Insurance Since 1990.

Terrible customer service. I am highly disappointed with Daria's attitude especially during a…read morepandemic!!! You would think she would be more understanding and compassionate. Her office sent me a refund check because I over paid and since I was in the process of moving out of state apparently by the time I tried to cash the check her office had issued a stop payment on it. The check she sent me bounced and I was charged a stop payment fee. When I called in, one of her reps apologized for the mistake and told me that I should be receiving another check. That check never came and when I called to follow up, Daria gave me an earful. Not only did she leave me a VM with a condensing, terrible attitude but she also emailed me a very lengthy email with the same horrible attitude. She even insinuated that I was trying to be "slick" and cash a check that I knew had a stop payment on it. REALLY?!! Why the hell would I do that?? I had no idea that their was a stop payment on there DUH, otherwise I wouldn't of tried to deposit your bogus check. She even went as far as to tell me that "no one told me to deposit the check" and that "you should of called us first". Excuse me?? That is not my responsibility. Especially when your office told me to keep an eye out for the check to begin with!! I called corporate and they actually told me that I over paid by 3 + months since we moved in July and had made payments until October. I had it on autopay and during the madness of a cross-country move I had forgotten to stop the draft once we moved. When I had initially called to request the bank draft be stopped, an associate Mike told me that he could stop the future draft and request a refund for the over-pay. SO... Newsflash Daria, State farm actually owes me more money back while you are trying to make it seem like I am trying to steal their money lol smh! What a joke. Accusing your clients of being crooks is no way to do business. The sad part is that she is the agent and the people under her have been kinder, and more respectful that her. I would stay clear of Daria if I were you, apparently she has an evil twin that can come out at any time.

Daria Kent met with my husband and myself to review our insurance policies and we couldn't be…read morehappier. She really took the time to explain every aspect of our current policies as well as her reasoning for recommendations she made. We also recently got a new car and sold the old one to my sister and she was able to tell us the best way to proceed with switching coverage quickly and efficiently. I can't recommend Daria and her team highly enough.

I have been with these guys for a while...unlike Christina, I go in and pay. Never had a problem,…read morevery curteous and friendly. And I sometimes forget that a payment is due; the reminder call is always friendly. I thought I made a review about this already so I was pleasantly suprised there wasn't one. Pics I took.

i put one star but really they deserve no stars. I have had this insurance for my vehicles for 10…read moremonths. up until I decided to use auto pay to make my monthly premiums I didn't have customer service issues. Once i enrolled in the autopay program, disaster struck. This problem isn't unique to just this location, I have had horrible experiences with several locations. After the first month of autopay, they had claimed I canceled my policy which wasnt true because they would have needed a signature to do so. Also, when adding a second car to my policy I was given an original quote, and then after making a payment was told I owed more money and that the original quote was wrong. It took me several phone calls that I had to initiate and no one ever returned my messages. I was given the run around. After 2 months of there irresponsible service i signed up with a different insurance company and canceled my policy with illinois vehicle in person, signing and dating documents, low and behold 1 day later they took out a payment from my checking account! I have tried calling differnet locations several times only to be hung up on. I ask myself if this is the treatment i get, just to make my monthly payments on time, what kind of issues am I going to have if I ever need to make a claim? well, i'm not sticking around long enough to find out, the rates were cheaper then the national, bigger companies but i will not give my money to a company that treats their customers like crap.

Excellent customer service. Gave me a higher coverage for my renter's insurance for the same price…read moreI've been paying, all without me even asking about it. They are all about the customer and wonderful people.

From the owner: Serving the auto and homeowners insurance needs of the Chicago Land area since 2000. Providing…read morequality insurance services while recognizing customer needs for auto, home, life, health and financial services products. Our team strives to provide quality and friendly customer service. Stop in and see our team for a FREE insurance quote! License #: IL-100284333

Be very careful dealing with this "Ins Co". Watch your billing Closely!! They are crooked and…read morewill sneak in all kinds of fees,then tell you it is the cost of policy. I actually​ called the ins co and they are the ones that told me,it must be a service charge. Metropolitan denied it untill I confronted them with the information. Not to mention,I know of one of the agents there that will let a customer not pay on time premiums but cover their policy anyway. I am talking bout not just a few $'s but thousands. Then put through a claim involving multiple vehicles thru the the policy. Of course they had been given incentives along the way. So be very careful,go to another agency,they will not look after your best interest just the opposite.

From the owner: Metropolitan Insurance Service Consultants, Inc. has served Chicago, IL, since 1959, offering…read moretrusted personal and commercial insurance coverage across Illinois and multiple states. Led by agent Jory, the firm specializes in limousine insurance coverage, limo insurance, NEMT insurance, commercial truck insurance, auto, home, life, and business policies. Representing over 15 carriers, Metropolitan Insurance delivers tailored solutions with a 90%+ retention rate and over 5,000 active clients. Whether protecting a transportation fleet or a family home, clients receive dedicated, one-on-one guidance built on decades of local expertise. Request a free quote today.

I'm so happy I switched from GEICO to STATEFARM! Thank you…read moreAngie for all your help! I can't be more happy and I appreciate your assistance!

I just wanted to say thank you Anastasia Stoltz for the outstanding service you provided. You went…read moreabove and beyond in a way that truly stood out -- this was by far the best customer service I've ever received. Your professionalism, attention to detail, and genuine care made a stressful situation so much easier, and I couldn't be more grateful. People like you make a real difference, and it hasn't gone unnoticed.

I have used Cadwalader state farm for 35 years. I highly recommend this state farm agency. I have…read morenever been disappointed with the service and knowledge that Beth and her crew have given me.

Overall very satisfied with Beth and her team at this State Farm, I haven't had any major insurance…read moreneeds yet but when I do I'll update me review and consider giving a 5 star rating. But so far, so good, Beth and her team are always very responsive, polite and eager to help. I'd definitely recommend this location, especially if you're in the neighborhood.

I have never left a yelp a review in my life, but felt the need to after reading all the terrible…read morereviews. I was in a car accident a little over a month ago. I was hit by someone who has Unique insurance while I was sitting at a red light. I received my payment today from Unique insurance. I had a lovely claims adjuster, Lorna, who took my calls and helped me every step of the way. While it took a month to receive the check, it did come. I wanted to write this so others who come to yelp to read about Unique insurance don't lose hope.

I read some new complaints about unique and here is some tips…read more Call them and select underwriting, accounts receivable etc to speak too. When they answer, tell them you want to talk to ________. Tell them you will continue to call the unlucky person you selected until satisfied. It worked. Illinois is a state that a driver not at fault can be assigned a percentage of fault. I will call term contributory negligence. They use this to reduce their already low ball claim. In the future get the cop to write them a ticket if they are at fault. Get a legitimate claim from a reputable body shop. Demand their estimator visit you to write a claim. I was able to find where the junkyard parts were coming from and called them on the damaged replacement part by calling the junkyard. Do not allow them to pick a repair shop. Call the Illinois department of insurance and ask to speak with head. You will not be able to speak with the political appointee but give her deputy an ear full. I also called governor fat boy office and gave them an earful too. They do not care about us, they are democrats.

I'm not a big social media poster but had to put something out there for Frank Vance and Egan Vance…read moreInsurance. Ours was one of the countless homes to get hit w basement flooding this past weekend. We had reached out to Frank in the wee hours of Friday AM as the basement filled w water. We were confirming coverage and to let him know what was going on. We had an email back from frank personally before 6am on Friday and he was at our home before 9am to walk thru and give guidance. He put calls into two remediation companies while on site and was in touch all day. He came back later Friday afternoon after visiting other affected clients (Mask and all!) to check on us and the situation. We can only control what we can and as we were focused on our home and family, Frank was helping w the rest. I can't say enough about the proactive assistance, genuine care/interest and his follow up here to make sure that we had what we needed. We have check in hand and are putting things back together. If you're not working with Frank give him a look. It's a no brainer. Second to none service and attention.

Happy customer after a year with Egan Vance. Saved me over $300 annually for auto/homeowners (same…read morecoverage & deductibles) and Colleen has been nothing but helpful and responsive... both when I needed to file a claim after major storm damage to my house and in response to general questions. What more can you ask for?