very knowledgeable and great customer service skills The representative understood my needs and…read morehelp me to find the best insurance quote

Michelle Cruz was professional, kind and understanding, she has excellent communication skills, the…read morequality of her making sure you understand everything she explained.

Jaime is hands-on... his team is phenomenal... And he's very personal and accessible. You're not…read moregetting an agent... You're gaining a friend. Snap!

I just left this office. The price quoted was very competitive however the service was fantastic…read more They answered every question I had plus Those I was not even thinking about. With so many services they have to offer besides just car insurance I will be making a return visits often. They made me so appreciated

A lawyer who represented my son in a traffic "situation" recommended Higgins Insurance when I…read morecouldn't get decent auto insurance elsewhere. I've been forever grateful. Higgins Insurance is a family-owned business and these guys are not only nice, they really know their stuff. I've been insuring my car, my daughter's car, and my son's car there for a couple of years now - and, have recommended Higgins to lots of people I know. Whether your driving record is spotless or an "issue", they'll find you a policy that works for you and that you can afford. They have payment plans which are wonderful for those of us who can't afford to cough up a large sum at one time. Can't say enough good stuff about this business.

From the owner: Saving Illinois residents money on their Auto Insurance, Car Insurance, SR22 Proof of financial…read moreresponsibility Insurance, Motorcycle Insurance and Commercial Vehicle Insurance Since 1990.

Terrible customer service. I am highly disappointed with Daria's attitude especially during a…read morepandemic!!! You would think she would be more understanding and compassionate. Her office sent me a refund check because I over paid and since I was in the process of moving out of state apparently by the time I tried to cash the check her office had issued a stop payment on it. The check she sent me bounced and I was charged a stop payment fee. When I called in, one of her reps apologized for the mistake and told me that I should be receiving another check. That check never came and when I called to follow up, Daria gave me an earful. Not only did she leave me a VM with a condensing, terrible attitude but she also emailed me a very lengthy email with the same horrible attitude. She even insinuated that I was trying to be "slick" and cash a check that I knew had a stop payment on it. REALLY?!! Why the hell would I do that?? I had no idea that their was a stop payment on there DUH, otherwise I wouldn't of tried to deposit your bogus check. She even went as far as to tell me that "no one told me to deposit the check" and that "you should of called us first". Excuse me?? That is not my responsibility. Especially when your office told me to keep an eye out for the check to begin with!! I called corporate and they actually told me that I over paid by 3 + months since we moved in July and had made payments until October. I had it on autopay and during the madness of a cross-country move I had forgotten to stop the draft once we moved. When I had initially called to request the bank draft be stopped, an associate Mike told me that he could stop the future draft and request a refund for the over-pay. SO... Newsflash Daria, State farm actually owes me more money back while you are trying to make it seem like I am trying to steal their money lol smh! What a joke. Accusing your clients of being crooks is no way to do business. The sad part is that she is the agent and the people under her have been kinder, and more respectful that her. I would stay clear of Daria if I were you, apparently she has an evil twin that can come out at any time.

Daria Kent met with my husband and myself to review our insurance policies and we couldn't be…read morehappier. She really took the time to explain every aspect of our current policies as well as her reasoning for recommendations she made. We also recently got a new car and sold the old one to my sister and she was able to tell us the best way to proceed with switching coverage quickly and efficiently. I can't recommend Daria and her team highly enough.

I have been with these guys for a while...unlike Christina, I go in and pay. Never had a problem,…read morevery curteous and friendly. And I sometimes forget that a payment is due; the reminder call is always friendly. I thought I made a review about this already so I was pleasantly suprised there wasn't one. Pics I took.

i put one star but really they deserve no stars. I have had this insurance for my vehicles for 10…read moremonths. up until I decided to use auto pay to make my monthly premiums I didn't have customer service issues. Once i enrolled in the autopay program, disaster struck. This problem isn't unique to just this location, I have had horrible experiences with several locations. After the first month of autopay, they had claimed I canceled my policy which wasnt true because they would have needed a signature to do so. Also, when adding a second car to my policy I was given an original quote, and then after making a payment was told I owed more money and that the original quote was wrong. It took me several phone calls that I had to initiate and no one ever returned my messages. I was given the run around. After 2 months of there irresponsible service i signed up with a different insurance company and canceled my policy with illinois vehicle in person, signing and dating documents, low and behold 1 day later they took out a payment from my checking account! I have tried calling differnet locations several times only to be hung up on. I ask myself if this is the treatment i get, just to make my monthly payments on time, what kind of issues am I going to have if I ever need to make a claim? well, i'm not sticking around long enough to find out, the rates were cheaper then the national, bigger companies but i will not give my money to a company that treats their customers like crap.

Excellent customer service. Gave me a higher coverage for my renter's insurance for the same price…read moreI've been paying, all without me even asking about it. They are all about the customer and wonderful people.

From the owner: Serving the auto and homeowners insurance needs of the Chicago Land area since 2000. Providing…read morequality insurance services while recognizing customer needs for auto, home, life, health and financial services products. Our team strives to provide quality and friendly customer service. Stop in and see our team for a FREE insurance quote! License #: IL-100284333

Be very careful dealing with this "Ins Co". Watch your billing Closely!! They are crooked and…read morewill sneak in all kinds of fees,then tell you it is the cost of policy. I actually​ called the ins co and they are the ones that told me,it must be a service charge. Metropolitan denied it untill I confronted them with the information. Not to mention,I know of one of the agents there that will let a customer not pay on time premiums but cover their policy anyway. I am talking bout not just a few $'s but thousands. Then put through a claim involving multiple vehicles thru the the policy. Of course they had been given incentives along the way. So be very careful,go to another agency,they will not look after your best interest just the opposite.

From the owner: Metropolitan Insurance Service Consultants Inc. has served Chicago, IL, since 1959, providing…read moretrusted personal and commercial insurance coverage across Illinois and multiple states. Specializing in NEMT insurance, limo insurance, and trucker insurance, the firm also offers auto, home, life, commercial auto, contractors, and business policies. Representing over 15 carriers, Metropolitan Insurance delivers tailored coverage solutions with dedicated, one-on-one guidance and a 90%+ client retention rate. With decades of local expertise and over 5,000 active clients, the team works to match every driver, fleet operator, and business owner with the right protection. Request a free quote today.

If you're ever in need of car insurance, I highly recommend this agency! Not only did they offer…read moreme better pricing than what I was paying previously, but they also saved me money. Also the agent that I worked with (Mary) was super nice and down to earth. She walked me through the entire process with such professionalism that signing up was such a breeze. Bravo! For having such amazing service!

I'm so happy I switched from GEICO to STATEFARM! Thank you…read moreAngie for all your help! I can't be more happy and I appreciate your assistance!

My mother's parked car was hit by an uninsured driver. My mom is insured through Unique. Unlike…read moresome of the comments here, my mother has a great driving record, but InsureOne transferred her policy. It was a rocky start with this company. The office was closed on the weekend (the incident happened on Saturday morning) and my mom waited on hold for over an hour to get someone on the phone to get a claim number. However, after some prodding via email by myself to both her adjuster, the adjuster's manager, the president and the communications manager of the Unique's holding company (Producers National), my mom's claim was handled within a month of the incident. Albeit not the fastest claim turnaround time, but nothing like what the other people have been through in terms of getting in contact with their adjusters. My mother's adjuster was responsive to both my mother and I and she also approved a supplemental claim from the auto body shop (which we chose and was luckily less than two blocks from where we lived). I think the deterrents are the claims office being closed on the weekends, rental cars not being covered, and long wait times on the phone. I can't say this was the best experience with an insurance company, but I am thankful I was able to get in touch with people who took care of the claim and got my mom back in her car.

This is absolutely one of the worst insurance companies; they steal people's money and deny them…read morethe coverage they are entitled to. There is a person named Dennis who speaks rudely to customers and even hung up on me. I advise you not to deal with this company.

I'm not a big social media poster but had to put something out there for Frank Vance and Egan Vance…read moreInsurance. Ours was one of the countless homes to get hit w basement flooding this past weekend. We had reached out to Frank in the wee hours of Friday AM as the basement filled w water. We were confirming coverage and to let him know what was going on. We had an email back from frank personally before 6am on Friday and he was at our home before 9am to walk thru and give guidance. He put calls into two remediation companies while on site and was in touch all day. He came back later Friday afternoon after visiting other affected clients (Mask and all!) to check on us and the situation. We can only control what we can and as we were focused on our home and family, Frank was helping w the rest. I can't say enough about the proactive assistance, genuine care/interest and his follow up here to make sure that we had what we needed. We have check in hand and are putting things back together. If you're not working with Frank give him a look. It's a no brainer. Second to none service and attention.

Happy customer after a year with Egan Vance. Saved me over $300 annually for auto/homeowners (same…read morecoverage & deductibles) and Colleen has been nothing but helpful and responsive... both when I needed to file a claim after major storm damage to my house and in response to general questions. What more can you ask for?