Not this specific agent but with how they scam you and get you into how they want to do the claim…read more I called from water flooding through my ceiling on the first floor, I talk to Karen who is reading to me very quickly but I catch 2 words in her sentence, "probably" and "maybe" I said to her probably doesn't cut it with me, anyway she tells me we're gonna send you an email that explains everything, but what they do is she then transferred me to another guy who gave me some info saying we'll take care of it then he transfers me to my claims guy, but I've been on the phone for 45 minutes straight, then when I tell the claim adjuster I had a plumber there to fix the issue, as well as a water restoration person who explained what is best and what they will do, now 35 minutes earlier Karen said we'll give you info in an email but my mind has not had a moment to stop and think as I've been going from person to person on the same call for over an hour, my agent is lining me up so he can get me to do exactly what is best and cheapest for State Farm, they do not care about their customers only what's best for State Farm. So he led me into a restoration company that he wanted so he could do it all cheaper (me I don't want cheaper this is our home and I want it top level great) not once did the claim guy let me know I had options to get my own people and own bids, but this is the part they SCAM us on, they gave me info in an email an hour ago but I've been on the phone the whole time listening to him not checking that I have options and that's exactly how they want it, they do not care about me or the quality fix of my home, just pull the shade over my eyes deflecting me for an hour plus while this dirty rat gets me to do it all his way. I had just moved to a new state, bought our new home 2 weeks earlier and said to myself State Farm has gotta be good, nope they showed they're all company people not for the customers. Weee finishing with this bs and gonna pay out of pocket to fix this right, safely (water equals possible mold) and switch back to our last company Triple A home & auto, we were with them for 20 years treated like we mattered and they cared about us, exact opposite with state farme. I urge nobody to buy insurance from them, total scammer is this guy, I will post the claim agents name after our home has them out of here. Oh and next thing, dirty water on our leather couch, he said sorry probably won't be able to cover, we asked him to help us get a hotel for 4-5 nights due to the loud blowers upstairs and downstairs, he immediately said no, then the water restoration company comes and instead of having their own generator, they're pulling a lot of power from here 24/7 for 5 days straight and this is ALL for us to pay for. I bet money on it with triple A they would have said no problem Mike well take a look at the couch and let ya know, also triple A would've at least offered 3 nights worth of a hotel, that's their standard platinum membership treatment

Colin Tierney went above and beyond the call of duty for us. We were looking for a homeowners…read morepolicy for a property at the coast which required that he do more than the "typical" insurance quote. He researched all of the issues for us, explained what each component /category was for and how the different amounts of coverage for each category would change the monthly premium that we'd pay. Colin followed up with us later after we had a chance to think about all of the information . . . I highly recommend Danny Newton State Farm Agency . . . and especially the service provided by Colin Tierney!

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

I was with Bonnie for over 18 year and State Farm overall for nearly 25. I made a major move and…read morehad to cancel. Never had a single problem with The service - always timely and proactive. Would do business with Bonnie and her team again without question!

I am very pleased with the service I have received as a customer of Bonnie Byrne State Farm. I have…read morealways gotten good service from her employees. I am leaving this review because of the professionalism of Joe.,He explained my situation to me clearly and followed up with answers to the questions that I had. I would recommend them to everyone.

A giant oak on Club Boulevard lost a huge branch. It speared my windshield and smashed into the…read morepassenger's side dash while my car was in the NCSSM parking lot late on a Friday afternoon. Broken windshield, dented hood and roof, and mechanical damage as well. The claims experience is great. I had rental car coverage and had a car the same day. This kept me on the road until the windshield was repaired. I waited until school was out to do the other repairs. All went well. I carry auto, homeowners, and umbrella coverage through Amica. I highly recommend it. Great service and reasonable rates.

I have been an Amica customer since the 80's and until recently have had good experiences. Their…read moreemployees are awesome. Their online servicing is the worst and makes the overall rating leaving much to be desired. I'm beginning to shop for service through other carriers, so we will see if that produces savings and a better online experience. The past two years I have had to personally manage all the billing as they continually screw up application of amounts due and paid. If they intend to retain my business they better improve their portal tools quickly.

I scheduled an appointment with Ian to discuss my current Auto Insurance rates. I am saving over…read more$700 this year compared to last year thanks to Ian! He moved me from Geico to Central and tripled my coverage while still saving me money. Everyone I spoke to was personable, knowledgeable, and professional. Five stars!

Our company has been fortunate to be able to work with the insurance agent Drew Boland over the…read morepast couple weeks. He has shown a lot of professionalism and willingness to help us with a complex coverage plan. Thanks so much Drew!

Fast replies and help for all insurance needs! We've been clients for 20 years and are very…read morepleased.

Thank you Lisa for your prompt attention in getting my renters insurance set up in the middle of an…read moreinternet issue. As always appreciate your excellent service and ability to resolve any issues. Thank You, Tammy E.

I have worked with this agent for several years and Brittany Monsour and the other agents have…read morealways been supportive and responsive. Most recently, I had filed a claim with a vendor's insurance, which had been unresponsive. One of the agents at State Farm, Aly, helped me by following up with the other company, when that company had been unresponsive. This was something that Brittany Monsour's office did not have to do, but this extra step showed me their commitment to customer service and helped to resolve the claim in a timely manner.

State Farm has been a wonderful company to work with, but this agent and their office have not…read morebeen. This State Farm office is unprofessional and unresponsive. I have written via email to Brittany M. that I would like to cancel my policy. Two days without a response later, I call the office and spoke with Maria. Maria states she has a note there about my request, however no one responded to my email or reached out to me. Maria states she will send me an email that I need to e-sign. I advised I need to cancel for Jan 31, as I have a new policy with another company starting this date. By the end of the day, I received no email. I sent Brittany another email. No response. On Google, it states they are open Saturdays until 2 PM. When I call, I am forwarded to an 800- line that cannot assist. Instead, I will be auto charged Monday for a month of State Farm even though I have made it very clear I have another policy beginning, and have made every effort to cancel. It's funny, because they sure will respond within moments of requesting a quote, and hound you to purchase life insurance. Unprofessional and terrible service. They pride themselves on providing excellent service as a local office, but ignore you unless you're a new client or purchasing a new product. Would not recommend.

5 stars all the way for Michelle Linker and her support staff!! We had not had our insurance…read morepolicies reviewed for some time and set up an appointment to meet with Michelle. Michelle was extremely accommodating in setting up a time that would work with my husband's hectic schedule, she was fully prepared for our meeting, was extremely knowledgeable and took all the time necessary to explain and go over any questions we had. We had a follow up email to our meeting later in that same day confirming and listing all changes or additions to our policies. What fantastic customer service!! I would also like to mention how fabulous Michelle's support staff is. I did call back with a question the following day and Dianna and Michelle F. were just as pleasant and helpful as Michelle L. I would highly recommend Michele Linker and her staff from State Farm. They are without a doubt the best staff at State Farm we have worked with in 25+ years!!

She is a great agent...helpful, responsive and follows up. She knows insurance and will guide you…read moreto the coverage you need without pushing a bunch of coverage you aren't interested in.