We have had car and homeowners insurance with Mosaic for over 10 years. We got a good price for our…read moreinsurance when we started. Matt has been so helpful whenever little things have come up. I highly recommend Mosaic!

Out of the blue after 4 years of being an exemplary customer, I received notice that my coverage…read morewas being terminated due to "missing shingles". My home's roof is fairly new and has no missing shingles. I responded to this false claim, requesting that they look into their error. Instead, I was asked for proof of the roof's condition. The burden of proof is not on me. Travelers was more than welcome to come inspect my roof and determine why such an outrageous and clearly false claim was made, but they did not. I cannot remain a customer with a company that treats its customers like this. If I ever needed to file a claim, I can't imaging the battle that would ensue to force them to pay. Because of this blatant, unprofessional mistreatment, I have switched to the competition.

We have been with Katherine for over 25 years. She is constantly the best deal (And we check…read moreyearly) and she is right there when we have claims. She is also friendly, responsive and quick. We are staying put.

been with Katherine's agency since the beginning.... nothing has changed since... outstanding…read morecustomer service... Glen is awesome ... quang

Michael and his team are all great at what they do regarding insurance. I had the pleasure of…read moreworking with Victor while switching from a different insurance over to them. Victor, was awesome to work with and explained everything in great detail. He answered all my questions thoroughly and made sure I really understood the insurance coverage I was getting. I felt like Victor really went above and beyond to help me and I greatly appreciate that. On top of getting better insurance coverage, I was also able to save some money which is a huge plus. If you're looking for a good insurance agent look no further Michael and his team are amazing!

Michael and his team are very helpful and friendly! They're also bilingual which makes things…read moreeasier. Overall highly recommend him for auto, home and life insurance.

Beware!!! This insurance broker is horrendous. They manage a commercial account for company whos…read morevehicle that hit my parked car, doing extensive damage. I left several messages for the agent after the accident, when I did not hear back from her after 2-hours I called one of the partners listed on the website, Dan Rucker, he was extremely rude, condescending and misogynistic. He questioned if the accident even happened as I had explained (like I have time to call companies and make false claims). He offered no assistance in terms of providing a solution for a rental car or helping me get my vehicle towed to a body shop. He said that was my responsibility to cover, even though it was his policyholder that hit my car. He said he would need to "validate" my claim with the company, even though the company stated that they had already spoken to PLC. I missed a return call from Dan, but he left a message where he stated they would file the claim, that day, with Liberty Mutual. I called him back to get more details on next steps and was put straight to voicemail. He is yet to call me back and neither has Dawn, the assigned agent that I left 2 messages for earlier in the day. As of this post, it has been over 24 hours and I have yet to hear back. Since I did not hear back from PLC by the end of the business day, I called the Liberty Mutual Commercial Division myself, so I could get an update. When I spoke with the claims department, they stated that a claim had not been filed, as I was told it would be by Dan. Insurance is one of those industries where you expect responsiveness and empathy. My interactions with PLC thus far have been completely opposite.

Very excited to have an insurance agency that actually cares and has wonderful customer service!…read moreMuch better than any of their competitors.

Patience and understanding my comprehensive insurance needs. Ginny listened and did not rush…read moredecisions.

George@State Farm was very patient with me during the process of finding the right insurance for my…read morehome. He made sure all my questions were answered and assisted in making the right decision.

No one in the office answers phone or response to customer. I think they don't want to answer phone…read moreto help their customer

Annie has been our agent for four years now. She is excellent at tailoring my various insurance…read morepreferences into coherent and easy to understand policies. Ms. Le recently discovered a redundancy in one of my policies and was able to save me money by eliminating it. Annie also immediately provided me with an auto insurance extension for a new car I was buying the next day, even though I e-mailed her at the last minute, just before closing time. Annie Le is good at what she does because she takes the time to really listen and then help people get what they need.

So I had had and incident happen where I locked my keys out of my car... I had called my Roadside…read moreassistance through my car dealership and they informed me that my Roadside assistance had expired now, I have never received any notification via mail or email and I had a live animal in my car. Alex and the State Farm team rapidly expedited my request for my lockout and I was able to get back into my car and the live animal is now safe. Thank you Alex State Farm for assessing what I needed and expediting my call for all who were involved; four-legged and two legged are now safe and on the road again. That's what I call great customer service

Andrew was the most helpful agent I've ever worked with during my 21 years as an insured driver. I…read moremoved to WA from out of state and was able to get the coverage I needed without any hassle. The whole process has been seamless and easy. I highly recommend this agent.

This may be the first time I'm writing a review of a business I did NOT end up working with in the…read moreend. I reached out because of hearing the ad on the radio like a lot of people. I ended up being put in touch with Scott Wooster who had a very thorough and fun conversation with me where he learned about my insurance needs and situation. I responded to an email so he could review my whole picture that afternoon. The following morning I had a very detailed email with his thoughts. He recommended I stay with my current insurance carrier but then proceeded to suggest ways to reduce my premium there. I did those things that dramatically increased my coverage and reduced my total premiums by about 20%. I can't recommend FirstMark and Scott more. In the future I will be able to change my coverages and Scott will be the first one I call when that day comes.

Customer service is just not a thing here unfortunately. They don't answer nor return calls. Save…read moreyourself some frustration and work with a company that values your hard earned money and business