I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

I worked with Rebecca Coyle at the recommendation of a friend of mine, and she was AMAZING! In…read moreabout 40 minutes she had me set up with a new Auto and Renters policy, both of which were WAY cheaper than what I was already paying and with so much more coverage. Highly recommend working with these folks!

I had my new parked truck hit by a friend's granddaughter in his driveway. Of course I filed with…read morethere insurance company farmers who is just awful to deal with for the repairs. So I called my insurance bill Warburton State Farm for advice. My representative Rebecca Coyle helped me as always understand everything I needed to do and how to ensure I got the proper insurance for the rental car that was being offered. Smooth sailing was the key she said . I love this insurance company and the people who work there. Big thanks you to State Farm for ensuring the other insurance company farmers stepped up to what they were supposed to do and of course the amazing Rebecca Coyle for all you do to help and keep me covered on the road 5 stars. Call bill warburton if your company is not providing this type of service

I was recommended to this insurance office by my realtor, and I was so glad I went with them…read more Nicole was so amazing to work with. Everything she said she was going to do, she did. She got me the policies I needed for my new home and was just so friendly and amazing to work with. Rates for my policies were very competitive and they gave me many options on reducing monthly and annual costs. Very pleased with this office and would recommend them to anyone.

10 out of 5 stars. I needed new insurance in a pinch and Belle's team (Adriana S.) went ABOVE and…read moreBEYOND to help us with our new home and car insurance. The responsiveness was great, excellent communication regarding rates and policies and super friendly service. Superb rates, better than competitors for the same coverages and policies and discounts were available. Best part, an actual person answered the phone every time I called! Highly recommend this agency if you are looking for quality coverage at a very affordable price.

Deanna is always very responsive to my questions and helps in a timely manner. She listens to my…read moreneeds and addresses them fully. It has been great working with her for both home and auto needs over the years.

Was with Tony Edwards State Farm for over 20 years. Am recently married and was happy to add my…read morehusband and his car on to our car insurance policy. I had utilized the insurance for collisions and incidents through the years with no issues. Everyone has been helpful and kind, no complaints. He had a minor incident with the snow and a ditch last year and needed to get his car fixed. A handful of months later his premium increased exorbitantly. By $600.00. When I called the office to ask why, they weren't able to give me an answer. The gal said she would look into it and call me back. Never received a call back. Yes, please...let me give the company WAY more money for absolute unknown reasons. Okay. Yeah. Wtf. And wait for a communication that will never be received. Great business model. Decided enough was enough and clearly loyalty means nothing to the company. Ditched them and never looked back. I suppose I am silly for thinking that over 20 years of business would have potentially warranted a call or email to check in after cancelling (or following up to not let it get to that point). Yet, nothing. I'm honestly disappointed. Shows me that I made the right call.

Kent Christianson is not a good person. He sold me a bundled insurance policy for auto and home…read morewhen I was shopping around for automobile coverage. I had a small claim ($4000) for water damage on my homeowner's policy in the first year which I had no idea would result in my policy being cancelled. (I paid more in premiums than the claim). He should have told me when I moved my homeowner's coverage that this could happen if I make a claim in the first year. He also did little to help me after my policy was cancelled. Kent stands up an office in our neighborhood, cherry picks Wallingford residents, and he should then stand up for us against the company when they do things that are unjust.

Initially, they did not set up the payment schedule I requested and they said they would provide…read more This resulted in a non-payment cancellation threat when SF had not even sent a bill. They wrote 2 policies on the same vehicle, which meant I was paying twice as much as I should have been. They have messed up correcting the payment schedule 3 times now, and what I get from them is "that must be really frustrating". Well, yes it is, frustrating enough that you get 1 star, and will probably lose a client.

Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

What a journey it has been for us to secure our second home, a cabin on a river: three different…read morelenders, concerns about the FEMA flood plan rating, securing both house insurance and flood insurance, water right issues. And Betu Luong at Farmers Insurance was a shining star the entire way. She provided outstanding insurance support, by finding the best insurance carrier options, rapidly securing underwriting decisions and going to bat with the underwriters for us to secure the best coverage at the lowest price. She kept the lending and title company agents updated and responded very quickly to any and all questions I had. And, while very pleased, I was not surprised by her outstanding service because she has been my agent for my primary home and automobiles for several years now and has consistently provided this same high level of support. I strongly recommend Betu Luong to you should you need new insurance or are unhappy with your current agent.

Tiffany and all her staff are so amazing! They truly care about the relationship and coverage you…read moreneed. It's nice to not have to call a 1-800 number and to speak to an actual agent who goes over the coverage with you and explains things. I highly suggest Tiffany Palumbo for all your Insurance needs. I highly suggest also talking with her about life insurance options as well.

After calling Tiffany a number of times over 2 years about auto insurance costs I was told if…read moreanything they will be going up ?? Had 1 moving violation in 4 years ?? Finally called USAA and received the same coverage for $50 less per month ?? Seriously? Asked to be removed from their email lists 3 different times ?? Customer service, not !!

I have been with this insurance agent for over twenty years. Recently, I changed to Costco Connect…read moreHome and Auto Insurance because I got a significant discount. I inform her to cancel my insurance on 01/30/2025. I emailed and left a voice mail. However, finally, She sent me a text with the cancellation confirmation; I overlooked the date written as 01/13/2025. When I received the mail at home, I noticed the date and called the following day to restore my insurance to my desired date because There would be a two-week gap between my new and old insurance dates. Unfortunately, the guy only answered the phone and heard the issue for the first time. I gave them more than 5hours to get back to me, and my emails, texts, and calls have been ignored. This kind of agent bleeds you for a long time, and when you want to change to new insurance, they mistreat you. I will never recommend this agent to anyone. She has never been reachable by phone as insurance is highly sensitive. Very disappointed!

Remarkably poor customer service. Quotes are not reliable. We have to request multiple times for…read morereceipts or confirmation of coverage after we have paid. But the worst is that they quote a price for coverage, and then, many weeks later, we receive a notice from State Farm corporate that the price quoted was incorrect, too low - in fact, much too low, and we are billed an additional premium amount after the coverage was supposed to have already begun. In the latest situation, the Crelencia agency quoted us a price that was less than half what we were ultimately billed by State Farm. And this has happened twice in our dealings with this agency. Something is quite wrong here. These comments are not meant to reflect on State Farm, but on the Crelencia agency. We have dealt with State Farm for many, many years, and though State Farm is perhaps the most expensive coverage, they are also the best when it comes to filing a claim. But apparently they need to monitor their agents more diligently.