I came to Julie Kerber's State Farm office after a major national insurer dropped me - despite zero…read moreclaims and two cards on file - simply because one card had expired. The contrast since switching has been remarkable. This office is proactive in a way I didn't expect: they reached out before my payment was due to confirm that my card information was current. They also make themselves available for quick email consultations, which is invaluable when navigating life changes and coverage decisions. Over the past few years, I've had a minor auto claim handled without any friction whatsoever. For anyone searching for an agency that treats customers as people rather than policy numbers, I can't recommend this office highly enough. They've set a new standard for what insurance services should feel like.

About a year ago, I received notice from State Farm that my homeowners policy was set for…read morenon-renewal due to a supposedly worn roof and vegetation touching the house--an assessment made entirely from satellite images, which initially irked me. No one had come out to look in person. That's when I contacted Julie Kerber's office and began working with Alice. She became my main point of contact with the underwriters, guiding me through the process. She suggested I trim the vegetation and send in photos of the roof, which I did, though the underwriters still rejected them. I then gathered quotes from roofers (who generally said the roof would last a little longer) and also explored switching insurance after 45 years with State Farm. Ultimately, I chose to replace the roof, and with Alice's help in submitting documentation and photos, the underwriters agreed to continue my policy. Thanks to Alice's persistence and support, I was able to stay with State Farm through Julie Kerber's office. While the experience started off on a frustrating note, the excellent service I received locally made all the difference.

Deanna is always very responsive to my questions and helps in a timely manner. She listens to my…read moreneeds and addresses them fully. It has been great working with her for both home and auto needs over the years.

Was with Tony Edwards State Farm for over 20 years. Am recently married and was happy to add my…read morehusband and his car on to our car insurance policy. I had utilized the insurance for collisions and incidents through the years with no issues. Everyone has been helpful and kind, no complaints. He had a minor incident with the snow and a ditch last year and needed to get his car fixed. A handful of months later his premium increased exorbitantly. By $600.00. When I called the office to ask why, they weren't able to give me an answer. The gal said she would look into it and call me back. Never received a call back. Yes, please...let me give the company WAY more money for absolute unknown reasons. Okay. Yeah. Wtf. And wait for a communication that will never be received. Great business model. Decided enough was enough and clearly loyalty means nothing to the company. Ditched them and never looked back. I suppose I am silly for thinking that over 20 years of business would have potentially warranted a call or email to check in after cancelling (or following up to not let it get to that point). Yet, nothing. I'm honestly disappointed. Shows me that I made the right call.

Kent Christianson is not a good person. He sold me a bundled insurance policy for auto and home…read morewhen I was shopping around for automobile coverage. I had a small claim ($4000) for water damage on my homeowner's policy in the first year which I had no idea would result in my policy being cancelled. (I paid more in premiums than the claim). He should have told me when I moved my homeowner's coverage that this could happen if I make a claim in the first year. He also did little to help me after my policy was cancelled. Kent stands up an office in our neighborhood, cherry picks Wallingford residents, and he should then stand up for us against the company when they do things that are unjust.

Initially, they did not set up the payment schedule I requested and they said they would provide…read more This resulted in a non-payment cancellation threat when SF had not even sent a bill. They wrote 2 policies on the same vehicle, which meant I was paying twice as much as I should have been. They have messed up correcting the payment schedule 3 times now, and what I get from them is "that must be really frustrating". Well, yes it is, frustrating enough that you get 1 star, and will probably lose a client.

Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

What a journey it has been for us to secure our second home, a cabin on a river: three different…read morelenders, concerns about the FEMA flood plan rating, securing both house insurance and flood insurance, water right issues. And Betu Luong at Farmers Insurance was a shining star the entire way. She provided outstanding insurance support, by finding the best insurance carrier options, rapidly securing underwriting decisions and going to bat with the underwriters for us to secure the best coverage at the lowest price. She kept the lending and title company agents updated and responded very quickly to any and all questions I had. And, while very pleased, I was not surprised by her outstanding service because she has been my agent for my primary home and automobiles for several years now and has consistently provided this same high level of support. I strongly recommend Betu Luong to you should you need new insurance or are unhappy with your current agent.

State Farm has been always difficult in providing their services. There are many instances in my…read morepatronage where the result never appeared. They maintain their junk yards and never fix the cars. Unreliable response time and very low payout. Customer service relies on essence upon fear and scare tactics but upon injury or property damage the response is not reassuring or safe. For example paying the preferred shop to fix half of the damage irregardless of the danger or potential for failure. Kristina Frazier especially using the scare tactics on family members. $$$ giving mandatory payments Poor communication Unpredictable processes

Great customer service, always available to help and prompt to assist. I definitely recommend…read moreKristian and her team.

I have been with Joel Hensel State Farm for several years now. Most recently, I needed to add…read moreadditional family members, an additional vehicle and also add homeowner's insurance to my existing policy. I had several questions, and Melody from Joel Hensel State Farm was so knowledgeable, patient, and friendly with helping me throughout this process. I really appreciate the wonderful customer service and assistance I have received from State Farm.

always professional... helpful... knowledgeable...personable…read more.. and a real person answers the telephone... promptly!!

Tiffany and all her staff are so amazing! They truly care about the relationship and coverage you…read moreneed. It's nice to not have to call a 1-800 number and to speak to an actual agent who goes over the coverage with you and explains things. I highly suggest Tiffany Palumbo for all your Insurance needs. I highly suggest also talking with her about life insurance options as well.

After calling Tiffany a number of times over 2 years about auto insurance costs I was told if…read moreanything they will be going up ?? Had 1 moving violation in 4 years ?? Finally called USAA and received the same coverage for $50 less per month ?? Seriously? Asked to be removed from their email lists 3 different times ?? Customer service, not !!

Trever and his team are very helpful, responsive, and informative. It can be difficult to get ahold…read moreof him on the phone, but he always responds same day with a thorough answer and helpful support. He's made a stressful experience a little easier because I know he will do his best to answer and find a solution.

worst State Farm agent I've ever had. his office never returns phone calls and I've never even seen…read morethis dude once.