Gaby is helpful, efficient, & knowledgeable with my insurance needs. I really appreciate her…read moreservice.

Thanks for Yusheng's help, and support. He is well friendly…read moreand helpful, and always reply quickly. Recommend his services to everyone.

Found these folks through Dave Ramsey's ELP (Endorsed Local Providers) program. Always professional…read moreand great service. I now have Home, Auto, and Umbrella policies through their excellent brokerage and they review the coverage to see if they can save me more money yearly. They beat all the insurance policies I had in place before finding them. I had several questions about various options and they did a great job of comparing them and giving me competing quotes so I could make the best choices.

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

My name is Barb Strauss. I was very impressed with Becky Brown and the excellent customer service…read moreshe provided to me. I needed to insure a condo in Bothell, Wa and because I live out of state I was not sure of the process involved. She was able to send me an acceptable quote within the hour and the insurance was set up within a couple of days without any complications or issues. Kudos to Becky!

Nancy and crew made the process so easy when I had to make a claim. I highly reccommend!…read more -David

Based on someone's online recommendation, I contacted these people for a quote and to change…read moreproviders. I was told how terribly backed up they are. Two weeks later, still no quote. These people are way to busy to handle any more customers, apparently. Do not recommend.

I signed up for auto/renter's insurance August 2021 w/ Pilar & the process went well & i was…read morepleased. I was hoping for an agent who would go to bat for me when i needed the support. My senior residence hit us w/ a notice requiring us to have prop dam. liability coverage for bed bugs & pet damage. I discovered this is not standard in a renters ins. policy. Complicated situation & this is when you need an agent who is well informed & can see the big picture putting things into perspective. I felt like i was getting the bum's rush when i asked specific questions which is not a good feeling. Pilar told me Emily would be speaking w/ a specialist and getting back to me but that has not happened after several days so am disappointed. Will have to search elsewhere for an agent that will support me when the chips are down. That's when you know if you have the right agent!

State Farm has been always difficult in providing their services. There are many instances in my…read morepatronage where the result never appeared. They maintain their junk yards and never fix the cars. Unreliable response time and very low payout. Customer service relies on essence upon fear and scare tactics but upon injury or property damage the response is not reassuring or safe. For example paying the preferred shop to fix half of the damage irregardless of the danger or potential for failure. Kristina Frazier especially using the scare tactics on family members. $$$ giving mandatory payments Poor communication Unpredictable processes

Great customer service, always available to help and prompt to assist. I definitely recommend…read moreKristian and her team.

I have been with Mike Rogers and State Farm for many years. Melanie and staff are always there for…read moreyou with promptness and professionalism. For value and service, they are the best!

Mike Rodgers is trustworthy, a man of integrity and completely genuine. He is an incredible guy and…read moreI feel safest having my policies with him. It's definitely worth your time to meet with him and at least get a quote. He saved me $800+ a year on my policies, no joke. He makes you feel like you are his only client. He's a people person, not a salesman :) Alex Konicke

Barry and his team are the best!! My family and I have been with his agency for years…read more Always prompt excellent service. Greatly appreciated. Keep up the great work Barry and team!!! Tonya

Words can't express how valued and seen I feel with Barry and his team…read more I continue to have great experiences throughout the many years. I have home, auto, rental and a surety bond through State Farm! When in need of help the whole team steps up and show they care! I truly appreciate his vibe and think he is an all-around good human! I LOVE the office ambiance. Very cool office to visit in person! Thank you, Barry, and Team!

I've been disappointed with this company. They are slow to respond to calls or email, but quick to…read morethreaten policy cancellation even BEFORE your payment is due. I literally got a threatening letter Every month, and I was late only one month. My new company corrected errors on our policy that Stenmoe agency never corrected and is helpful whenever I call. Bonus, they haven't sent even one threatening letter.

I was a customer for a year with the Stenmoe Agency, had automatic payments so always paid on time,…read moreand I've had no accidents or tickets since 2016. I have never not been without insurance on my vehicle. When they sent me a renewal of policy my rate was much higher than my previous policy. When I called to inquire about why I spoke with Brett Stenmoe who informed me I was not eligible for a preferred policy because I had not had insurance for a full 36 months. When I attempted to explain to him that my vehicle had never been uninsured he blew me off and told me to call Progressive. I was a little blown away. Obviously they don't want customers and good drivers. I would not recommend.

This was customer service the way it should be. All questions were answered quickly and my rates…read moreare being cut by 75% with the same coverage I had. Bill worked with my schedule and met with us after hours. I cannot say enough good things about this experience.

John Economis has been our Agent for over 15 years and I'm not going anywhere. Always get offers in…read morethe mail about saving money, but the truth be told I've checked and John, being a broker, always seems to beat those prices. Just keeping you honest John - LOL. . . Besides, I would much rather - no - that's not right - I Absolutely Love being able to connect with a real person - who is genuine - any day of the year.

Great insurance brokers! Glad we switched to them. Provides customized insurance to your needs.read more