Not good on the phone.. he didnt even let me speak. wont recommend. I am a potential customer but…read morehe hang up on me.

Jay and his team are doing a great job handling my home, cabin, autos, business and health…read moreinsurance needs. Nice job!

I am moved to share this! Taylor Schnichels has been the Account Manager for my Auto Insurance for…read moreyears. She has made the whole experience of Allstate professional, delightful, and an absolute joy to work with. Her leadership skills are so apparent, while simultaneously being down to earth, approachable and easy to communicate with. It truly needs to be recognized how much of a powerfully influential asset she is as a representative for both a business, individual, and universal perspective. The positivity & integrity of her work should truly be recognized, honored and celebrated! :) :) Thank you Taylor!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Bloomington, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Did a great job getting me signed up for a cheaper policy. Easy and quick dealing with people in…read morethe office

We called them, explained our situation and they said they would call back. Never received a call…read more We called again and the person on the phone said it was easier for me to create a claim with the 800 number than for him to do it. They did not inform us of a process, what the claim would entail, just tried to get us off the phone as soon as possible. He did not help at all and was a jerk while speaking with him on the phone. I actually was really disappointed when I hung up. I will be cancelling the insurance and transferring elsewhere.

We signed up for an auto policy online and bundled it with our renters insurance, which we have had…read morefor about 8 months with no problems. My boyfriend spoke with someone on the phone when we signed up and they confirmed that we would be getting "something in the mail" and that we were good to go. After a week, we called because nothing had come. We were told we would get a call back so they could "look into it". No call back. A day later, my boyfriend called them again. They claimed they had no record of an auto policy for us. It was annoying, but we still needed insurance obviously. The lady told us to sign up again online. It wasn't working, so we called back. The guy condescendingly said, "Um, I don't know why you're trying to do it online. . ." Okay? So my boyfriend tried to make an appointment to come in and the guy said he was too busy that day, but he would call him back later. No call. Today my boyfriend went in as soon as they opened to try and just get something done. The guy again told him he had no time for him. My boyfriend informed him that we would be taking our business elsewhere if he couldn't at least set him up with an appointment later in the day, and the guy replied, "State Farm is downstairs." HORRIBLE customer service. If you want an insurance company that cares about its customers, do NOT go here.

I worked with Kim on a difficult claim. Kim was very helpful in getting my issue resolved in a…read moretimely and fair manner. My parents have also used this office for home and auto insurance for years and can't say enough about how well they have been treated.

I worked with JC Cau to purchase homeowners insurance. Trust me, I was one of those millennials…read morethat claim "who needs an insurance broker when you have internet access?" Or "insurance broker is for old folks only", but boy was I wrong! JC is very professional and quick to respond to inquiries. I was in my final stage of purchasing a home and my previous insurance agent (one I quoted online by myself) decided to disappear off the face of the earth all of a sudden. I gave JC a call at 3pm and he was able to help me find better coverage for approximately $600 less than my previous quote. He was able to finalize and let my lender know right away just before close of business and get the binder to the lender the next day! I'm very impressed with JC's work ethics and diligence. I will definitely work with JC again!

My family and I have been working with Joe S. at FCI for years now, and he has never failed to…read moredeliver the absolute best service and options to all of us. He's helped me navigate new insurance options for 3 vehicles now, and each and every time he's been there with an amazing deal and the service to match. They keep their eyes on the real prize - what's best for their clients. I cannot recommend it enough, do yourself a favor and give them the opportunity to give you the same gift that they have given us!

Early 2019 My wife and I were preparing to move out of state. I went to my Insurance agent to ask…read morea question and after 3 weeks without any clarification I started to look for a broker that could help us during our transition. I contacted First Class Insurance Brokers and spoke to Marc Sidaros. Marc was able to answer my questions that day. I got rid of my agent and transferred my business to him immediately. What I anticipated as being a short term relationship has continued to this day. Even now living more than 300 miles away the distance has not been a hindrance and I wouldn't considered finding another agent.