Ive had a great experience with Lucy and also with Michael at All State Michael assisted me get a quote and coverage for my 4 vehicles. Both were very pleasant ,knowledgeable and professional. I am greatful for their patience and explaining and answering my questions and concerns. I got copies if my temporary ID cards emailed to me immediately too. read more

I have been with Allstate for 42 years. I had a water pipe burst and attempted to make a claim. I got no where. I called and was transferred to 4 different people. We have been without water for 4 days. I finally made a claim and found out it would take days to adjudicate. I am canceling and taking my business elsewhere. I called at 3pm and was advised no one was in the office and they were out to lunch. I have paid 1000s of dollars in premiums over the years. Stay clear of Allstate they are lazy and do not care about their customers read more

I have been a customer for years with them and they give me such a hard time when I call to get help and they take so long to answer. I ended purchasing a new policy and I called Allstate to cancel and the girls that helped me were so rude and had the worst attitude and almost yelling at me I am definitely cancelling and not recommending again. read more

Been with this office since 2017 and have been VERY unhappy some how my brother got added to my car insurance I never put him on nor authorized this I called this office and asked how this happened and they couldn't explain it, and told me if I removed my brother that he could never drive my car under California licensed driver, so I had to keep him on there and pay extra on my policy for it, being that both of our parents are deceased we are all each other have so I was basically forced to keep my brother on and pay more, for something I NEVER authorized so if I could give no stars I would. And I called corporate today to be removed from this office and placed with another office read more

I went in looking for information about rates and left so disappointed. Not only did it look like Luz did not want to help me, she was very condescending as well. I don't know if it's because I look young or something, but she had no reason to act like I was not a potential customer. Because of her I do not even want to consider AllState. She is bad for her own business. read more

Honesty this Allstate insurance is amazing they take care of you like family give you the best service and help you in anything highly recommend them Luz and her team always take care of me and go the extra mile. Eva one of the team members there has always been keeping me in good hands. This is the only Insurence place I recommend due to always helping and serving the very best of service they have to offer! If you need auto insurance or motorcycle insurance Or even life insurance this is the place to go !!! read more

Luz has been extremely helpful in attending to our needs as far as insurance for our cars, home and business . The office staff are very polite and pleasant to work with. I highly recommend Allstate. read more

This Allstate Is Amazing! Came in on Monday to get a quote with Maggie on my husband's new motorcycle & she got us an amazing deal! Came in today to finalize it & Alejandra took care of us and up held the quote and then some! Thanks ladies we appreciate it. read more

They have been absolutely rude in every possible way! They have changed their quote by 100's of dollars on me every time I called (days apart), they revealed my license was inactive when It clearly isn't and I now have insurance with another company with no issues. They made us two different policies (1 for 2 months then we would cancel to combine) so that we could 'save money' but when I went to cancel my policy after 2 months, I get slammed with a cancelation fee that I'm trying to fight because the agent messed up and of course they won't fix it. WORST OFFICE AND AGENT EVER. read more

I had Anna help me. I think that's what her name was. But she helped me complete everything over the phone and I didn't even have to step foot in the office to sign any papers. She emailed me all the forms and I was able to do them online. She explained everything to me from the car insurance to renters insurance! Loved how helpful everyone was that helped me! read more

Rubie Is great! She explained everything and had answers to all my questions!! Ask for her if you need a quote, she's the best!! read more

I switched to Allstate auto insurance about a year ago. And at first everything seemed to be great. Ruby was the agent that sold me my policy she was very friendly initially! But, you really get to know who is there to help and who just wants your money. Mind you this was my first time purchasing auto insurance ever! The agent went on to explain each portion of the policy, when she asked me if i wanted car rental insurance i asked her how that worked and her response was "your monthly payment would go up about $6 and if you were to need a rental you would be responsible for $30 per day." To me that was pointless to pay a higher premium if in the end i would end up having to pay the rental myself! So i opted to not get that coverage based on the information this agent gave me. I made sure i had high coverage even roadside assistance. Unfortunately, I had to find out while making a claim that if i would have had that rental insurance Allstate would have covered the $30 per day! My adjuster was confused as to why my coverage was high but with no car rental. I explained to him what my agent had said about that coverage and he was shocked. I than spoke to the agent Rubi and told her what my adjuster had stated she apologized multiple times and explained that she had switched insurance companies and that in the previous company she worked for they did not cover rental! She also went to say that her manager at this site pulled her aside when she overheard her giving another client the same misleading information and explained how the car rental insurance works with Allstate! I would have appreciated a phone call from her to inform me of how this coverage really works because i would have added it right away! The agent went on to say she would try and see if there was anything that could be done given it was her mistake! But, in the end her Job was on the line and when it came down to accepting her fault she denied it.I have high coverage limit and what is $6 if it gives you piece of mind! I feel that we as customers rely on the Agents to fully know everything there is to know about the policy they are trying to sell you! Most customers like in my case don't completely know what or how insurance really works until you need them. If I could give ZERO stars I would!!! Stay away from this office!! read more

Rubie Gutierrez is an agent with Allstate Insurance at Luz Wilcox managed office and I have nothing but nice things to say about Rubie and how professional and polite she is to customers. I have never been to such a wonderful place full of great energy with agents ready to help with a smile and what really motivates me to recommend them is that they do not lie like other insurance agencies that charge you for this and that and down payment. Rubie, thanks for all the help and I hope people know that your location is very helpful and the price is great, I got full coverage for a great price and would recommend anyone reading this review to go try them. Trust me, If my mom liked them then they are great there because my mom is pickier and demands great service plus they speak great English and Spanish. I give them 5 stars. From Louie A. read more

Good customer service... very detailed about policies available. Helped me weigh out all options available and best to my convenience.