I've been thrilled with my coverage provided by Mary at Farmer's Insurance. After my previous…read moreinsurance rates went up, I spent time shopping around and I'm glad I did! Mary was straightforward, strategic, and helpful-- everything needed an insurance provider. She worked with me to find the best rates and took the time to explain different policies and coverages. I really respect and appreciate her willingness to work with customers in providing customized service. Couldn't recommend more! Since working with her I've recommended my business affiliates to her and they've been similarly thrilled with her services. Thanks Mary! And thanks Farmers!

First of all let me say that I spoke to Marissa,  the daughter of the mother/daughter insurance…read moreteam that is Golden Rock Insurance. She worked hard to produce the best quotes I received on my 6 hour phone insurance marathon, when looking for auto insurance and renters insurance.  But you know what is more important to me? She answered all of my questions and let me tell you, I have a metric TON of questions. Not only did she answer them, she answered them in a way that made sense to me!  I had questions that other insurance reps had to contact their bosses about. Not Marissa, she answered them all AND she gave me some excellent questions to ask other insurance companies.  Im not going to lie, I dont like insurance, its a huge headache! So many things to think about, its just hard work to understand it all, but sometimes you talk to someone who makes it easy to understand. That's what you will get when you talk to Marissa! She even was already off work and was still talking to me and patiently answering my questions.  I could not have asked for a better experience.  You want someone to treat you with respect?  Are you looking for someone who will honestly look after your best insurance issues?  Call or stop by Golden Rock Insurance, speak to Marissa.  Oh and ask her about her mountain bike mishap!

José provided me with a lot of good and detailed info. He was super helpful and patient with…read moreexplaining the difference in life insurances. Thank you Jose!

I've been getting my home, auto, umbrella, and earthquake insurance through Pat Moore for over 15…read moreyears. I wouldn't trust anyone else. The customer service, whether dealing directly with Pat or anyone in his office, is absolutely the best of the best. I've had to make a couple claims and Pat handled them so quickly and perfectly. I almost didn't have to do anything to get them taken care of. Pat also continues to keep in touch to do policy reviews to see where we can save money, or to make sure we have the correct coverage. He is honest and direct and I always appreciate the personal approach he takes to making sure we get what we need and want. When I was a Realtor I also referred clients to Pat. They were all exceptionally happy with Pat and his team. I can't imagine any other insurance agent or company that I trust more. I recommend them 100%.

Let me tell you what great insurance looks like. Feels like. Acts like…read more Friday, April 7, 2017. I totaled my baby. My 2004 Pontiac Grand Prix with the heated leather seats, dual exhaust, high gloss metallic charcoal gray paint job that shinned even when covered with dust and seagull poop and an engine that at 167,000 miles, still got 37 mph highway and purred like a kitten. I had been driving, pampering and loving this car since 2009. Totally my fault as I rear-ended a young kid on the 5 North in stop and go traffic. I freaked. At 52 years old, this was my first car accident. Even though I could not have been going more than 15 mph it sounded like I had slammed into a brick wall going 100 mph. What your mind does to you even in the smallest of collisions is something else. I still remember watching in slow motion as my hood bent up and I thought it was gonna come through my windshield. After checking to make everyone was okay, I immediately called Pat's office. I mean, panicked, I did not know what else to do. Do I call the police? How do I get or give insurance information? Again, in a panic, all good sense left me. There is no class for this stuff. Yeny answered the phone and immediately heard my panic. She asked if I had done this or that. Poor thing, She got an ear full. I didn't know what this or that was or that it needed to be done. I let her know that whatever happened next, it would be because she told me to do it because I had nothing. I don't know how she calmed me down enough to hear her instructions, but she did. She bypassed all that "write stuff down" bullshit because she must have known that I wouldn't have been able to find a ink pen if I had hit an ink pen truck and merchandise was all over the hood of my car. She told me to take my phone and take pictures of the cars, the driver, his ID, his insurance. That's it. She told me that she would take care of the rest. I still have no clue of what the rest is. I don't need to. Pat told me that that is he and Yeny's job. All of the stuff that was included with my policy? I couldn't hear any of that. Was I covered for all that just happened? Of course I was. Pat Moore had previously sat down with me and made sure of that. But at the moment, none of that mattered. There was a young Latino man and his girlfriend, my God they couldn't have been more than 20, who did nothing wrong but drive in front of me who needed my help getting their rear bumper back onto their car so that they could drive safely. No tow trucks were needed and there were no injuries. Thank God. But in the moment, when I had no clue of what to do next, it was my insurance agent and his office who came through and got me through a very awful time in my life. I can't imagine what I would have done if a recording had answered the phone and directed me to press numbers to get to where I did not know I needed to go. Today, my car has been totaled and the insurance pay out is actually more than I expected. Along with loss of use, who ever heard of that before? I have more than enough to make a sizeable down payment on a pretty new vehicle with pretty low monthly payments. I even have enough to buy a car outright, but I think I want to get a newer lower mileage vehicle that I will get another 9 years out of.

Stay away from this company if you want to be professionally Insured, I've been with this company…read moresince 2009, I add an Ice Cream Truck on 2015 and been charged every month since then, recently they renew my policy and unauthorized change my occupation on the policy and doubled the price using another one of my vehicles as the main one in the account, when I went to tell them to reverse my policy, they told me that on the first place that company doesn't accept Ice Cream Trucks when it was even stated in the policy, they say this people from Town Insurance purposely select another category to make it fit and sell the policy but if I ever had an accident they were not going to accept it but they surely accept the payments all this years, this is FRAUD, and the person next to me got told that his Junk Removal business didn't fit in the criteria of the insurance they were offering to him but they were going to say he does Landscaping to make him fit, same type of FRAUD. I'm changing companies right away, the first one I choose was already better than them. And the Insurance company that accepted my Ice Cream truck knowing they don't cover Ice Cream Trucks and charged me all this years was KEMPER COMMERCIAL. Who knows if they work together. Something to see legal advice for...

Love this insurance agency!!! Very friendly staff, I always get great service and low insurance…read morerates for my auto and home coverage ;)

We chose State Farm Car & Renter's insurance almost 10 years ago. We had a pitbull and were moving…read moreto California and they were the only company that would give us insurance. Since then, we have had several car and renter's claims running the gamut from theft to storm damage to a hit and run accident (we were not at fault) when my spouse and daughter were in a rental car out of state. Many of these events were extremely stressful and would have been much moreso if it weren't for the kindness, efficiency, and expertise of Fred and his amazing team. They are dedicated advocates who truly have their clients' best interest at heart. Our circumstances have changed many times over the last decade, and Fred's team has always made sure we have sufficient coverage for our needs at very reasonable rates.

Fred is a really great and thorough agent- he is the best in his field. I would like to also…read morerecommend his staff, Mario and Frank are the best as they do the heavy lifting and write the H.O. and auto policies. I have had Fred Shadlow ever since I was an adjuster at S/F many many years ago and became an art teacher. The State Farm agent and his staff are the epitome of best customer service and very knowledgeable on all of the insurance policies and coverages that a homeowner and driver needs to protect their property and cars. Best of all, the agents are also very friendly and address customers's needs.

Honestly I would choose a different agent if I could. Recently moved from out of state and chose…read moreLuis to his location being close to my home. I have to call Luis 2-3 times to ensure something was done. He'll give me confirmation that what I asked for (for example changing the date on my new insurance to match my old one) was done and I should be all set! Yet when I call back a week later, it was in fact not all set! Shoutout to his assistant who actually took the time to look into my insurance policy and questions, she did more work than him! 5/10 stars for Luis tho!

Luis and his team are amazing to work with! While I was not their client, they assisted me with…read moreissues I was facing at another State Farm office. Joanna and Rebecca provided me with helpful information and were so kind during a frustrating situation. That team genuinely cares for their clients and are willing to help anyone out who helps. I would highly recommend Luis as an insurance agent.

Getting a mortgage in the best of times is a terrifying prospect, but Sarah was very effective in…read morelocking us into a reasonable mortgage and guiding us through the many many documents. She was fast in her responses as we put together the various offers made until we found our home. We look forward to working with her again when the time is right to refinance.

Sarah was the best, kept us informed on everything, I would highly recommend her to anyone...very…read morehelpful, knowledgeable and friendly with us...couldn't of done it bette! Thank You! Put the donation to Alzheimer's