Thank you so much to Jose quevedo !!! I moved over to freeway insurance after using another company for a previous car and could not recommend Jose more strongly , he's honest , hardworking , reliable and the whole way through consistently followed up to make sure my experience was great , Thank you Jose - and please I hope the team at Freeway insurance pass this on?? Thanks!! Rhiyen S read more

I usually never give a review but I have to make sure this place gets one because they are so amazing. I came in from another insurance to look for a Quote and I was paying so much money at my other insurance, not just that they are open early and ready to help with all my questions. No other insurance had explained coverages to me like Freeway Insurance Agent. The Manager Yasmeen is so welcoming definitely don't look elsewhere this is the place to get Insured. Thank you. read more

Freeway Insurance - Auto Insurance Near Me - San Diego, California

Teresita was really helpful, I had a really great experience working with her on my insurance needs. She was knowledgeable, patient, took the time to explain everything clearly. I would definitely recommend her for anyone looking for reliable and trustworthy help. read more

If you need to get some quick auto insurance ... this is the place. Nothing fancy just your basic auto insurance. They are open 6days a week which is a good thing if you work M-F. You can hit them up on a Sat like I just did. Lol Service was fast and the guy was cool. **Recommended** read more

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I talked to a lady named Yasmeen, who is the branch manager of this company. She was able to find me a very good insurance with low numbers and cured my stress. She was very informational also and gave me tips and tricks on how to make going to the DMV a lot easier for me so I really appreciate her taking the time to give me this information as I've talked to other people and companies trying to figure out numbers she was the only one that really seemed interested in helping me. You could tell she loves her job because she actually took the time to help people out and she will find you the best numbers no matter how long it's gonna take. Thank you again for making my mind at ease. She's a star. read more

We've had Yasmeen Hawatmeh as our Freeway Car Insurance broker for about a year now. She has helped us greatly. If you get a chance to speak with her make sure you have your listening ears on, a pen and paper. She does talk fast, yet that's because she has so much information to give you. She's very efficient and you can tell she likes helping others and enjoys her job. Thank you Yasmeen! read more

Yasmeen was very helpful and super knowledgeable when answering my questions. Highly recommend working with her.

DO NOT GET insurance from here and definitely don't go to Brandon. They lied and then mess up your insurance and all of a sudden you need to use your insurance and BAM your insurance was canceled. I was supposed to have Auto Pay but this idiot screwed it's up and my policy was canceled when I needed it unknown to me. It's been month and I still have NOT gotten my refund or the $50 reimbursement check from JERRY in corporate! DO NOT GET INSURANCE from here or Freeway your better off driving without insurance. I ended up going to GEICO where I got better coverage and a much better rate!! I wish there was an option for no stars cause the one star is being generous. FREEWAY INSURANCE is a scam, a bunch of liars who don't honor their word and incompetent idiots read more

Freeway Insurance - This crappy office - Auto Insurance Near Me - San Diego, California

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Amazing customer service and prices! The staff was very friendly and kind. The manager helped me find a great rate

Freeway has been amazing since I've signed uhp. Greg is one of the best agents even though every agent I spoke to is nice. He assured the best price & made me aware of some DMV discrepancies. Many blessings. read more

Edna was a great representative. She was professional, thorough and worked quickly to get me a new policy and ensured I was accommodated as much as possible. It was less than an hour from my call to, receiving my documents. Superb. Thanks Edna! read more

I've been having a hard time getting all of my cars insured at a good rate and finally I got to speak with an angel, I almost gave up. Gregario C. went above and beyond, we were on the phone for a little more than 2 hours, and it was late in the day but we got it done. He was so patient, and professional, and kind. read more

After having some issues with my prior insurance company & them wanting to bump up my price higher for renewal, Zaman was quick to get me great prices and covered with another company. His work ethic is phenomenal, he's patient and kind and answers all your questions and needs! He helped me out even after I had received a letter in the mail that I didn't understand. Zaman has definitely made this experience 100% stress free guiding me and making sure all my doubts and questions are answered it makes me feel good that I came across a person who listens and cares about your needs, I know I got the best agent on my side thank you Zaman!! read more

Estefanie Covarrubias was wonderful. Perfect experience starting a new policy. She was effective and efficient, pleasant and knowledgeable.

Customer privacy is violated. As we are sitting here infront of the representative Vivian Reyes, who is reviewing our account. She was not able to assist in answering any of our questions and as she is "reviewing" our account she picks up a phone call and infront of us reviews all the other customers demographics, name, address, email, vehicles covered etc.. she then places the call on hold and we asked other questions and a customer walked in. She began to attend the other customer. Came back and picked up call that was on hold and then placed them on hold again and proceeded to help the other member who had walked in. I told her that it is very disrespectful for her to be helping other customers while she has a customer infromt of her. She made no apologies and stated they are understaffed. I acknowledged and told her that is completely understandable but she needs to attend the 1st customers needs. She stated she couldn't answer my question as to why my insurance went up $100 from last month! Soo unprofessional and rude. I told her then she should be calling the insurance to clarify and her response was they are closed! She then did not want to provide her managers name, she stated it was the lady that just walked out. I went over and obtained the managers name, Jacqueline. Soo unprofessional and upset at the lack of customer service received from Vivian Reyes!! That is not the way to treat a customer! So unprofessional! Especially violating patients personal demographics infront of other customers! read more

Gisselle Mendoza was very helpful and didn't apply the same pressure a few of her colleagues did, so I worked with her, and I'm satisfied with the offer she found for me, about half what I'd pay with another carrier. read more

I'm very satisfied with service , I was helped out by Vivian R. she is Very nice and patient . She made the process of getting insurance quick and easy . read more

Excellent costumer service, Vivian made it very easy for us to purchase a new car insurance, I'm confident we got the best price.

I have me a client for more than 10 years. I have been a client of Jacqueline Namou and I always go to her because she is very polite and professional. She always makes herself available for her clients. She truly goes above and beyond whenever I contact her for assistance. Always have a lovely experience with Jaqueline. read more

Amazing service was shopping around for a new company and spoke to Greg at this location, he was so helpful and knowledgeable of what each company offered and didn't.found me the best rate in had in years and seriously can't say enough good about him a nd this location,5 stars for sure read more

Hands-down this was one of the best insurance agents ever Brandon was extremely professional, patient, kind, and had lots of helpful information Everybody knows looking for the best deals and finding the right agent to help you can sometimes be stressful that was not the case with Brandon he made renewing my auto insurance the most pleasant time ever read more

Absolutely the best insurance I have every had in 29 years on this planet! If your looking for great affordable insurance this is your place. Highly recommend using Jacqueline Namou as your agent she is great! Absolutely no problems whatsoever and any questions I have,she always has the answer and she also offers really good coffee too!!!! ITS A WIN WIN WIN SITUATION LOOK NO FUETHER AND COME GET YOUR NEW POLICY TODAY! read more

Worst company insurance I ever had to deal with. 1 hour on the phone and couldnt get helped. 35 minutes on hold another time hung u...... so I already made a complaint called back again on the phone for 2 hours so that the agent made changes without my authorization read more

I had an issue with my insurance and Brandon was super helpful in assisting me with my issue. Thanks Brandon!

Avoid signing up with freeway. If you end up going and have Brandon assist you, go to someone else. I went in on March 16th to cancel my policy. He said great. Took my ID to make a copy. When he came back I told him I needed the policy until the 18th as that's when my new policy would take effect. He immediately got defensive and was like NOPE you said cancel so I canceled it and its done! I asked if there was any way he could change it. He said there was no way. Yes I should have said right up front it needed to go until the 18th. But he asked no questions and just took my ID. So I was uninsured for a day. Annoying but manageable. Yesterday I got a notice from my old insurance that my policy was to be canceled due to non payment. Called the insurance directly...he didn't upload the cancelation document!!!! So it never got canceled! Now I have to jump through hoops to make sure it shows as canceled, so it doesn't reflect badly upon me. If you're going to be rude and say its canceled, AT LEAST CANCEL THE POLICY!!! Only gave 2 stars because the woman who actually sent the cancellation was very helpful. read more

Had to get an SR-22 because of DUI conviction a few years ago. These folks make the process easy. Always responsive customer service!

DO NOT GET WITH THIS INSURANCE COMPANY. SUPER SHADY AF! After I got into an accident they had the audacity to cancel my plan without my consent, let alone they NEVER gave me a heads up, letter, call, or even EMAIL that they were going to cancel. I found out because I got a letter from the dmv saying my registration would be suspended if I didn't get insurance. After I called them to see what was going on they were being SUPER RUDE and defensive saying I did something I shouldn't have done. To this day, I still don't know wtf they are talking about lmfao so yeah, BE CAREFUL read more

My insurance agent is Giselle Mendoza and I would just like to say she is AMAZING! I have her personal line so whenever I need anything or any questions I call her directly no need to wait on hold or call any 800 numbers. She takes her time and finds you the best rates possible! She even helped me out by splitting my down payment into 2 payments when I couldn't pay all that day. The peace of mind knowing that she's always there to answer any questions I need is wonderful. I highly recommend her 100%! read more

Great service. Fast and affordable. Sonsire was very helpful and prompt. I reccomend it to anyone who needs insurance.

The customer service was outstanding. The Broker who attended me was Brandon Thompson, and he was very helpful with any questions that I had, alsowas hospitable. If your looking for a guy who knows what he is doing, go to Brandon . read more

At my initial contact it took a little more time than I expected to sign up. I was trying to get things handled at the DMV with proof of insurance right after I signed up for insurance. I was having problems at the DMV and I contacted Freeway where the manager Israel Valle took over the phone call. He contacted DMV (while I was in line) and handled everything for me, even taking care of my 14$ reinstatement fee. After that he gave me his personal cell and told me if I ever have any questions and cant reach him to feel free to contact him personally. I actually had to do that and he was so kind and efficient. He got back to me the next business day. I made sure to tell him that I thought he provided the best customer service I have ever encountered. Thank you Israel. read more

Had a situation with my account, so I called Freeway. I thought they wouldn't be open today because it's Saturday and the Covid-19 crisis, but luckily they were. I spoke with Brandon and he was able to assist me and found a policy that best fit my budget and what was convenient for me! Brandon provided excellent customer service, going out of his way to find me the best deal, the way customer service should be. Thanks Brandon! And thanks Freeway! read more

This branch of freeway insurance is an excellent. Edgar and miss pao pao gave me an excelent service. They care about the customer needs. So sorry to Edgar he was trying to explain everything but i got miss conduct. Sorry Edgar you are the best agent ever gets. Also miss pao pao read more

Edgar helped me with all the questions I had when my policy was acting up. He also was able to set up my renewal at a good price, even considering past tickets. He was the main reason I redid my policy because he seemed to actually care. Thanks Edgar and freeway! read more

My experience went pretty well, insurance isn't anything fun to buy and just plain annoying but we all need to have it so I can't complain about the service or price I received from Freeway. I just need cheap insurance, state minimum, just the basic, I got the lowest rate I could get with having a few tickets on my record. Overall I saved myself a solid $400 a year which is great but the four stars is for not having a solid plan for when I renew with them next year. Edgar who was great at his job informed me that my yearly plan would drop to 500 something if I don't get any tickets within the next year...but...this is no documentation on that number. So I really hope next year when I renew with no tickets, the price of 5 something should stay the same...will we find out next year... read more

I just left here and they were the only insurance company that was able to get me out the door with an affordable down payment. If you find yourself here speak with insurance agent Karamie Paopao. She worked magic for me. read more

And they won't stop calling. Every other day I get calls from freeway asking me if I still need insurance.

I worked with Ismael, he was amazing! He not only got me a much better policy than I previously had but with way better coverage and at a much much better price. He was very friendly and knowledgeable and made me feel at ease about my decision to switch. It's rare to find a broker you can trust but I found it with him, I'll definitely be recommending my friends and family to him! read more

Brandon was very helpful. He help me understand what policy I was getting and showed other ones. He was very patient with me. If anybody needs help I highly recommend Brandon. He will help you with any questions you have. read more

I been going crazy not having insurance and my tags are due I call a lot of insurance company even those agencies that suppose u by comparing prices for u. All the rates I got were like wayyyyyy to high. I called freeway insurance and the Gentleman the picked up the phone His Name is Brandon Thompson was the nicest and friendliest Person ever he listened well n try to connect with me to help me the best way possible(ps.I wk as a customer service Rep) and my favorite part is that no matter how many questions I ask He gives me a friendly answer (n I ask like a million and one question) He answer them all. If u guys call for insurance ask For Brandon Thompson and his Manager is Jaqueline Namou also very friendly. Thank you Brandon for your help I'm happy with my rates read more