What the hell happened with these guys? I saw the good reviews so I decided to call to ask for a…read morequote. Even if they couldn't write me a policy, I at least wanted to discuss what my options were. Get some clarity on the very confusing insurance process you know? First I couldn't get through to anyone when I called. The receptionist or person who answered sent me to quotes dept like 5 times and no one would answer. They blamed it on "high volume" of customers or whatever. But how do you not have a process to respond to customer inquiries in a timely manner? I can't wait 2 weeks to get a damn quote. I'll just go somewhere else. The person in quotes dept Sheryl was rude and had terrible customer service. She made up excuses about why they couldn't get back to me in time. I filled out their form online explaining what I wanted in my policy and a little of my situation. First I got this rude email (I think she wrote it) telling me they didn't want to talk to me and couldn't write me a policy. The email was short with very little explanation why. Then when I called AGAIN for the 6th time to finally get SOMEONE to talk to me, Sheryl rudely just refused to talk or listen to me, kept repeating over and over how they couldn't write me a policy and basically told me to go away. No solutions, no help, no suggestions on how to fix my situation. Look if you can't write me a policy, fine. I get it. But don't leave a customer twisting in the wind. At least take the time to answer my questions and give me suggestions on where I CAN get help. It's basic decency and politeness. Be warned everyone! Customer service at this place has gone very downhill recently. You're better off going elsewhere!

Tony is the best. He's always happy and willing to make himself available for a call to go over all…read moreyou would ever want to know about your insurance in California. Very personable and easy to talk to; no small feat when the topic is insurance. Made me feel confident in my insurance choices.

We have been using Brian as our insurance agent for many years now - Home, Auto, PLUP, etc. Brian…read moreand his team, Ian and Marina, are great to work with! Always responsive with our emails, calls and very helpful in explaining all things insurance - highly professional team and very honest. Brian and his team really look out for their clients, explaining insurance coverage until you are comfortable understanding the coverage you are buying. Most recently, we were in a car accident and our car was damaged beyond repair. From the moment we called State Farm, Ian picked up immediately, we knew we were being taken care of by the best. We can't say enough about the high level of service Ian provided us immediately after the accident occurred - getting us connected with claims and staying on the phone with us with the claims agent, helping us navigate the tow truck situation so the city didn't impound our car unnecessarily, staying on the phone with us until friends came to pick us up because it was dark outside and following up with us the day after to make sure we were alright still and if we had any questions about the claims process. Brian and his team treat their clients like family. Thank you for all the years of taking care of us!

Called the office to make some inquiries on HO6 policy, which State Farm stopped offering last year…read more(I was unaware of this policy change). The staff Ian patiently explains alternative options to me and made helpful suggestions. Great customer service and professionalism!

I needed to install an automatic water shutoff valve but ran into major roadblocks with the…read moreinstallation process. Shannon and her team went above and beyond to find an alternative solution, saving me over $8,000 in out-of-pocket costs. Their persistence and dedication made all the difference, and I'm incredibly grateful for their help!

I'd like to start off by saying that Shannon is extremely efficient and professional! My family and…read moreI had a mishap, and we somehow did not realize that our son's new car still needed to be added to our insurance. We found out because we received a letter from DMV but did not open it until the night before my son's new car was due to have the registration suspended for not having provided proof of insurance. I immediately emailed Shannon in hopes that she would be able to save us from our error. That next morning, the day that the registration was set to be suspended, I immediately got in contact with Shannon, and she was already working on getting my son's car insured. A few hours later, she emailed me with a copy of the proof of insurance, which we then quickly submitted to the DMV, and the problem was resolved. Thank you Shannon!

Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

Trying to get insurance in this day and age can be a huge pain. You need smart, dedicated,…read moreexperienced agents to get you what you need. Tammie and Nicole went above and beyond and I couldn't recommend them more!!

Today was my first time using Tammie Pereira Insurance Services to renew…read moremy company's annual vehicle registration. I called today and got an appointment right away! Nicole answered the phone and she was most helpful. The service was fast and friendly and I will definitely be using Tammie Pereira Services in the future and I truly appreciate the great customer service I received from Nicole. Thanks for taking care of this, Greatly Appreciated, Rod Cooper, Felton Institute, San Mateo

Although we don't think we have it in writing, we were told that premiums for Long Term Care…read moreinsurance would not go up. For the first 6 years that we paid in to Genworth, the premiums didn't go up. For the next 11 years, premiums have gone up 15% almost every year, and they've even predicted in their written documentation that for 2026, 2027, and 2028, premiums will go up 15% per year. I believe that upon reading reviews by many other clients that Genworth is a scam. Once you've paid so much money in to them, they've got you hooked. You can't quit and start LTC at another company because you've aged and premiums will be high. In the past, I think I saw where they'd offer to return SOME of your premiums that you've paid, but right now, as I'm digging thru their coverages, I'm not finding that. my advice- Buyer Beware !

I paid other 30,000 in premiums to these crooks since 2009 with several premium increases…read more They just gave me a 100% rate increase with no option anymore to keep the same premiums. I bailed on them and advise nobody to deal with them and save yourself before they do the same to you when they increase your premiums. I'm finished with them making me pay for their poor business planning. On a side note, never take any insurance plan recommended by AARP. They suggested this company to me and they're just a scam racket to sell insurance.

I had my car insurance with AAA for a couple of years and I thought I was getting a great deal…read more When people recommended me to go to Slavsky, I was pretty skeptical at first. I knew I was getting a good rate and thought that in the best-case scenario I'll save like $20 a year on my car insurance and I will end up being insured by some small unknown company. It was time to renew my AAA for another year and I decided to give Slavsky a chance. I spent some time on the phone with them -- about 20 minutes total, I'd say. I ended up saving like $170 per year or so and the new insurance company is Mercury -- which is totally cool in my book -- I know Mercury and I trust them as much as I trust AAA. Spend 20 minutes on the phone and another 20 minutes on getting/signing all the needed paperwork to save $170? I'd do it everyday, if I could.

The first insurance I went with through Slavsky was Greenpath. They had very low premiums, but due…read moreto the fact that they decided to change to full payments instead of monthly payments, I asked Slavsky to help us find another insurance company around the same price range. We signed with Kemper, and although Kemper was very incompetent with a recent claim, Slava from Slavsky stepped in and sped up the claim finalization. Without their help, our claim may have gone into its third month, when claims should not be taking this long. All my thanks to Slavsky (now Perfect California), and I will continue with Slavsky for all my insurance needs!

Hey, I just recently shifted to NY. I need a long term life insurance for my family with great…read morebenefits. Also, figure out an auto insurance plan for my Volkswagen. Someone suggested me your firm and I hope you don't let me down. Send me some Auto Insurance Quotes too along with best policies. Thanks!

Jennifer is an amazing agent! We moved to her after a number of different insurance agents let us…read moredown and she has truly been great. Her knowledge and customer service go above and beyond. We have house, life, car and an umbrella policy through her. I highly recommend using her for all you insurance needs.

Disclosure: Al is a friend of mine, we used to work together sometime ago back in the middle ages…read morealmost (Just kidding!) but I can say with confidence that Al is hands down honest, competent, friendly, and and just a great guy to talk to and work with. And he searched and got me a really good deal on all my insurance needs that got me good coverage and saved me $$. I recommend him to anybody.

Our family has had policies with Connell for over twenty years. I can't say enough good things…read moreabout them. The service has been impeccable since day one. Everyone I have worked with has gone above and beyond! For the past few years I've been working primarily with Jacqueline. She is extremely responsive and although I feel like a pest sometimes she always sincerely ensures me that she is happy to help. I feel like she's really looking out for us. Erik is awesome too!

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan