Was a bit shocked by the agent's attitude upon answering my call, since there are only positive…read morereviews on Yelp. She was not friendly at all. Gave me some information regarding home insurance, which I appreciated. But overall below-average customer service. I called another Farmer's insurance agent on Yelp right after, and received a 100% better attitude and professionalism.

Kelly is truly conscientious and cares about her clients. She makes sure that you have the correct…read moreamount of coverage for your situation so that you and your family and belongings are adequately covered. She is also always a phone call away.

I've been with Nelson Chow Insurance for many years they take a personal and hands-on approach to…read moretheir business which is a great relief considering most insurance companies are all online and a personal agent seems to be a dying breed. They are friendly kind considerate and always accommodating I plan on using their services for many years to come. Thank you Kathy and Nelson your the best

Allstate took my premium and then way lowballed the estimate when someone hit me cause they guessed…read moreI was not going to repair the car. They didn't even sign the check they gave me and refused to send another one in less than two weeks, so I had to drive back to get them to sign it. I filed a complaint with the CA insurance commissioner. A month later Allstate quickly wrote me another check for more than the first one, so they had low balled my estimate so much they ultimately had to give me more than twice as much. I was hit by someone who had State Farm insurance right before this and the damage was much less but they gave me more than Allstate's two checks added up to with no hassle. You are in bad hands with Allstate.

We have had Brandon Yim's insurance since 2021 and couldn't be happier! Our policies were initially…read morepurchased from Randall but over the years we have been helped multiple times by both Michelle and Henry. Brandon's team is not only helpful, they helped us maneuvered and stayed every step of the way during our water loss claim on one of our policies. Never once have they ghosted us or neglected our inquiries either via email or phone call. We are very thankful to have such great insurance company and agent. Henry in the past couple of weeks has been patiently and meticulously reviewed all of my policies, answered and provided explanations to my every single question. He also ensures that I do not overpay and even helped me save $$ on the areas that he thinks I can be qualified for corporate discounts. Thank you tremendously Henry and the rest of Brandon's team!! I would have given you guys 10 stars review if I could!

I've been with State Farm Insurance for over 35 years originally with Ed Bright and now with…read moreBrandon Yim who now owns the business. With all the "noise" around insurance in CA, I feel very fortunate to have State Farm handling my policies including homeowners insurance and car insurance (previously also had rentals and had State Farm representing those too). I've been working with Henry Ha at this office and am very pleased with the service I'm receiving. Henry is professional, knowledgeable, courteous, customer-focused, patient and his follow up skills are superb. He makes the time to listen, understand the customer's needs, and answers all questions in a timely manner. If he doesn't have the answer, he researches the issue and gets back to the customer of the outcome. I'm appreciative of State Farm particularly Henry and Brandon. Thank you. Best regards, Susan

Jake, I just wanted to stop by to say "Thank you" for all your "OUTSTANDING" support!…read moreIt's a true pleasure to know you! You truly are humble and very knowledgeable about many insurance plans and health Benefits that your company or others have to offer! Thank you for taking the time out of your busy schedule to explain many health options to me. You truly are a smart gentleman!!! Please if I may, I "HIGHLY" recommend Jake and his team for any health benefits and or many insurance plans! Please check him out!!! Such a great guy and I know once you meet him you will feel the same way as well!! "Thank you again Jake!!!" You "TRULY" are the "BEST!!!" Jim H.

I've worked with Jake for over 4 years managing my various insurance policies. He is very…read moreknowledgeable about best practices and gives great advice on coverages, how to shop around. State Farm has the best customer service I've seen and having Jake's support and guidance has been invaluable! Thank you Jake!

Dealing with insurance agents is never an easy task, but Pedro made the process extremely easy. I…read moregave him a call early in the morning because my previous policy was about to lapse and I needed coverage immediately. Pedro offered to quote me over the phone but I was in the area so I decided to stop by his office so we could expedite the process. When I walked in Pedro greeted me and made me feel welcome by asking me some basic questions about myself just to get the conversation going. After going through the application, I let Pedro know that although price was extremely important, I had never had an agent that was as friendly as he was. Pedro then informed me that he was able to get me a lower rate with Farmers while also providing me with more comprehensive coverage than I had previously. He was then able to get me a larger discount by adding my renters insurance, which turned out to only be a couple extra dollars a month. Overall, it was a great experience and to this day Pedro has been nothing but helpful!

We are so happy that we found Lisa. We had been getting our taxes done through a franchise tax…read moreservice where they just plug in the numbers but don't offer any tax advice or information that could help us to prepare for the next tax season. Lisa is so knowledgeable and was able to provide valuable information to us on our first visit. It has been helpful to have Lisa's expertise and guidance, and we look forward to working with her in the years to come.

Lisa has prepared our taxes for the past two years. She has made tax season so much less stressful…read morefor us. She is efficient, knowledgeable and very pleasant to work with. I highly recommend Gelardi Tax Service.

I had a rush request and they were very professional and quick with helping me out. Knowledgeable…read moregroup that is supper helpful with our insurance needs.

If you don't want reasonable follow-up for a new insurance request, go to Curtis' office. I had…read morebeen a client for more than 40 years. I moved from a condo to an apartment and now needed a renter's policy. In response to my email, I rec'd an email back that really didn't give me the information I needed. I called and still didn't get the answers I needed. I was so frustrated that I went to another State Farm agent and rec'd amazing service. If you go with this agency, I hope you get better service than I did.

I first started using Ray Blackwell's services in 2007 when I bought my first car out of…read morecollege--they were listed as Mercury Insurance's closest agents based on where I was living at the time. Going on 6+ years now--my experience with Blackwell & Associates has been nothing but pure excellence. Professional, timely, great communication, willing to quickly work with you on a quote or adjusting a policy based on one's needs. I have changed several vehicles, added drivers to the policy, and have even had to utilize Mercury claim service a few times--on all accounts, I haven't experienced any issues whatsoever--and I attribute much (if not all) of that to the due diligence of Blackwell & Associates. At one point they tried to see if they could save me some money by combining auto and home policies under one. After doing the numbers, it didn't really make sense, and they didn't try to push anything on me since the results (while potentially beneficial for them) where not beneficial for me. I think that speaks volumes about the integrity of Blackwell & Associates. Take the other negative review(s) here with a grain of salt. I have a long standing track record with Blackwell & Associates and I cannot recommend Ray and his team enough for their outstanding service! For what it's worth I have been very happy with my Mercury Insurance policy as well!! 2 claims filed through them that were each resolved within the matter of a few weeks. Very professional experience.

AVOID THIS PLACE LIKE THE PLAGUE! Uninformed staff that will cause you more trouble than its worth…read more Find another agent to get you insured, this place is not the place to go. Agree with the other negative reviews here, this place is highly unprofessional. I purchased auto insurance from this agency and was setup for autopay. Somewhere down the line, the agency decided to change the address on my policy without my permission or request - and as a result I was paying about $50 more per month over the course of about 20 months. When I caught the mistake, I immediately contacted the agency and brought this to their attention. I thought this would be a simple misunderstanding that would get cleared up without issue, but instead - a clueless receptionist answered the phone, we went in circles for about 30 minutes, and then when I realized she didnt have a clue about insurance or about what my issue was (and that she was just the person who answered phones, not an agent) - I asked to speak with Ray Blackwell. He called me back, threataned me, we got into a yelling match, and he hung up. He called back, and at the end of this whole ordeal - they claimed their notes said that I had REQUESTED this change of address in my policy. WHY IN THE WORLD WOULD I REQUEST FOR YOU TO CHANGE MY POLICY ADDRESS TO AN ADDRESS WHERE I DO NOT LIVE?! WHY WOULD I MAKE UP A LIE ABOUT WHERE I LIVE, AND TAKE TIME OUT OF MY BUSY SCHEDULE TO CALL YOU TO TELL YOU THAT MY CAR IS AT ANOTHER ADDRESS? They are swearing by these "notes", but knowing myself, and knowing the truth, and without them having anything in writing from me informing them of a policy update - it wouldnt take a genius to figure out whos at fault here. Needless to say, I have cancelled my policy with this agency, and am awaiting their response to my request for reimbursement for extra fees incurred due to a change to my policy which i did not request, or authorize. Depending on which way this lands, I'll be following up with a small claims subpoena to get reimbursed for the extra fees paid. WHAT A HEADACHE TO DEAL WITH FOR SOMETHING THAT IS SUCH A MINUSCULE PART OF MY BUSY LIFE. See a real professional, this agency is a highly disorganized, super unprofessional, and has no ethical regard for its clients.