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Allstate Insurance: Michael Mui

5.0 (2 reviews)
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Jewelz Santiago - State Farm insurance Agent - State Farm Logo

Jewelz Santiago - State Farm insurance Agent

(2 reviews)

Avoid! I was in the process of moving from Allstate to State Farm. I paid in full for both auto and…read morehomeowner's with State Farm--about $4000. I got an email about signing my documents, but the link was not working. Then I got an email saying the link was expired, and to contact Jewelz Santiago to discuss next steps. So I did. I emailed/left messages for her, Ms. Alison Gore, and Ms. Darlene Ramirez, every other day for *9 days straight* trying to figure it out. No answer to the first 2-3 tries, then after a week someone replied by sending me the link to the Steer Clear app, which has nothing to do with anything. Meanwhile, I have absolutely no idea if my insurance is even valid, or if we are driving 3 cars uninsured because I hadn't signed. I finally emailed, you had better cancel this and I will go back to Allstate because this is unsafe. That finally got Ms. Gore to call me, where she was beyond rude and supercilious, refused to let me say one single word, kept telling me it wasn't her fault/passing the buck. I had questions, but I was not allowed to ask them as every time I started talking she did that kindergarten "nah nah nah I don't have to listen to you" think (literally, not metaphorically) then hung up on me. I canceled and thank God my Allstate coverage is still in place. I'm sure State Farm might be great, but a trio of staff who can't be bothered to tell you how to sign the policy you paid for, for 9 days? Topped off with someone who literally will not let you say a word or ask a question on a call but just berates you for expecting replies? Nope. Allstate might not be great, but my broker there absolutely is, so I'll stick with that. Use this office at your own risk--they will find you deals but if anything goes wrong at any point with your policy, expect to be ignored and then berated. Their job is to get your money, not to service your policy in any way.

very professional , friendly, polite and respectful. Answered all my questions and found the best…read morerate for my car and life insurance So happy with the service Thank you

Allstate Insurance: Michael Mui - homeinsurance - Updated June 2026

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