Great prompt service…read more Very knowledgeable, She answered all my questions, emailed my temporary cards fast by email.

It is with great pleasure that I provide a review about Odis Mack, Felicia Mack, Chivon and the…read moreentire staff. Never would I imagine that I'd trust a company and people that I'd never met to be apart of such a major purchase in my life. As a single woman buying her first home via a short sale, I'm so grateful that my father suggested I use his agent during the homebuying process for quotes. The team was on top of the estimates and continued to adjust dates and etc., as my closing date switched 4 times in the 91 days it took to close. I was really impressed with their consistency in following up with me as a client, as well as their solution oriented mindset with an issue after the closing. If I had the energy to give an in depth review of just how much this agency looked out for me you wouldn't believe it. When contractors damaged my property and almost cost me to lose HOI coverage, Felicia stepped right in with a game plan, words of encouragement, and provided me with a glimmer of hope that things would work out okay. And it did! It would take a lot for me to take my business elsewhere. Thank you Odis for answering my Dad's call and building a culture within your agency that makes clients feel safe and secure. You have a life long customer in me. God Bless!

I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I'd give a zero if I could. Do not use this agent or his inept office for anything. they are…read moreincompetent at best. You will never get a callback from Ragsdell just lies from all office staff. We'be been good customers until we sold our home and had a seizable refund coming. For some reason that's when they decided to dodge all followup calls from us and anytime I spoke to an office person (Devin) I was lied to. It's been several weeks now and I called to demand an overnight check or direct deposit and was told oh, it's in the refund department. So, for weeks we've been lied to that the check was mailed long before and telling us the call every few days and check our mailbox everyday. I told the office (Devin) I would come pick it up and asked the address to pick it up. Apparently, giving and address is a very difficult task for them. When I finally got the correct office address I see it's my agents office! Seriously. It's one large room where everyone can see each other. No need to send messages or lie about someone in meetings all day. They're all sitting in one room looking at each other. We were going to use them for our new home being built but I wouldn't use them to insure a doghouse.

Great experience with Von at Jerrad Ragsdell Insurance, very knowledgeable and helpful Insurance…read moreexpert. Great prices and coverage for pet, home and auto! Ask for Von!

So I was looking for health insurance because I get sick often and need help paying for medicine…read moreand doctor visits. I got a call from this man and when I said that I was thinking of getting the insurance but changed my mind after I saw the prices. He proceeded to say "Don't waste my time, stay off the internet". He called me then was extremely rude to me.

Rob is a very experienced and knowledgeable agent. He is friendly and professional and his client's…read moreneeds always come first. I highly recommend Rob for an amazing insurance shopping experience!

If you need help getting signed up for Medicare, Ron is the person to see! He actually cares about…read moregetting you the best plan possible. I will be referring him to all of my family and friends

From the owner: Rely on us for your Houston, TX Health (Medicare and Major Medical) and Life insurance needs!…read moreInvictus Brokerage Group is committed to providing outstanding service and we work hard to ensure you are taken care of at NO COST to you. *We do not offer every plan available in your area. Any information, we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or (800) MEDICARE to get information on all of your options.

I got a commercial policy from this agency and found a new one within their 10 day cxl period. I…read morespoke to them to make sure I would not be penalized for canceling within their time frame and they assured me that not only would I not be penalized, but I would also be getting part of the first deposit I made since I only had them for 10 days. Two weeks later I got a bill that they want me to pay on top of the first deposit that I had already made. Seems like some of the workers don't know how the policies because I got 3 different answers each time I called them.

I have never dealt with such a horrible branch of Allstate. If they need you to pay or sign…read moresomething they get it taken care of ASAP. However I have been called 3 times in the last two weeks regarding a "Steven Ray" who I stated I didn't know. Most of the time these calls have been placed while I'm working and I received voicemails threatening to add him to my policy which I will be forced to pay. When I have already stated that he does NOT live with me. Corporate Allstate is amazing. They have had to refund my money when this location tried to steal money from me when I had already dropped my full coverage to liability. They didn't enter that change in the system and charged me nearly 2 weeks later again for the full coverage and refused to refund. If corporate Allstate wasn't absolutely amazing I would have already canceled my policy due to this awful branch.

We thoroughly enjoyed our visit with Sergio Baza. He got us in provided the service we needed and…read morespoke with us about Life Insurance which I didn't know existed through State Farm!!

When I moved to the area I had to look for a new State Farm since my guy retired. I found Anna and…read morehave been with her ever since. I take advantage of the rent/ Auto discount. Alit of people don't think about getting rent insurance, but if there's a pipe bust and your stuff gets ruined, renters insurance helps w replacement, but you get additional discount on you auto insurance. Renters insurance is not expensive. Anna help set it all up for me and answered all questions.

Stay away! Non-responsive and screwed up the paperwork for me to switch to another agent. Tristen…read moreand his team never returned any of my calls or emails, and I could never get a hold of anyone! They also screwed up on the paperwork for me to switch agents so badly that instead of my policy being switched to my new agent, it was cancelled altogether! Thankfully my new agent is working on getting me reinstated and covered as soon as possible.

DO NOT DO BUSINESS WITH THIS MAN! He was our long time State Farm agent who let our policy lapse…read moreeven though we were on auto pay. This has caused us many difficulties. He will not call us back to help us fix this. We have left countless texts, phone messages (even at his office). We reached out to him through Facebook and Linkedin without any response. You have been warned!