My family has been total customers of Godwin Insurance…read more Agency for many years, home and auto. We've referred family and friends many times and all have been highly satisfied. Godwin is an independent agency, and they stay in touch with me when it is renewal time.

From the owner: We are an independent family-operated agency that has been providing North Carolina with affordable…read moreinsurance solutions since 1953. Our knowledgeable and friendly staff, exceptional customer service, and access to a high-quality portfolio of carefully selected insurance companies and products are what set us apart. We take great pride in providing each of our clients with the attention necessary to develop insurance programs that address their insurance coverage requirements at a price that fits their budget. We offer a range of insurance products and services for the families and businesses of Guilford County from home and auto to commercial property, workers’ compensation, and more.

A shady couple of characters run this agency. They were nowhere to be found when we needed them…read moreafter damage to our home. Avoiding calls, delaying responses, and sending incompetent and untrained people to evaluate damage. Even asking us to do their job after they failed to capture good photos. A total lack of accountability or professional behavior. Avoided Keith and Kimberley Kepler if you want your property covered by honest agents.

Great customer service, competitive quotes, and professional staff. Always available when I need…read morethem and super efficient. Definitely worth talking to when looking for any type of insurance. I have moved over my renters, jewelry, and auto policies to them due to the competitive pricing and great service and will be adding another vehicle shortly. Thanks for always taking care of me!

HORRIBLE customer service. I called to inquire what my home owners would cover with a home issue…read morewe had. The female agent that answered the phone would not give me a straight, definitive answer. I asked her to look into this matter further with the parent company and she instead tried to talk me into just paying a large bill out of pocket since my premium would go up. I had to push and advocate for myself just to get the information I needed. I was so upset when I got off the phone on top of already being upset with a large unexpected home bill. PLEASE don't use this company. I went that afternoon and switched to a different, much more reliable home owners insurance company. I can't encourage others enough to be cautious if using this company. -Joe, to follow up with your comment: I have spoken to Lisa out of the Wentworth office. This was much more than trying to advise me about rates. Lisa has my number and I would absolutely welcome a phone call to follow up. I truly had to advocate for myself due to an employee who seemed to be bothered that I asked her to do her job. Again, I look forward to a follow-up call.

I don't like to complain but I think this is something I needed to share. I called to ask about car…read moreinsurance because I am currently new to the state of North Carolina. I spoke with a woman by the name of Sarah, at first she seemed nice but when i asked her questions she seemed annoying with me. She asked me if I am black and when I said no she replied " thats a relief" I felt that her response was very racist. I have african american friends and I am in a relationship with an african american man. I decided to find insurance somewhere else..

This lady is enthusiastic, tenacious, determined, and ready to solve problems. She cares about…read moredoing things right and taking care of the people she is working for. I was so impressed with her work ethic and attention to detail, hiring her was like putting the problems on autopilot, and I was able to focus on doing what I'm good at. The numbers don't lie and I am happy, she is going to keep getting my business from now on.

From the owner: We offer financial solutions including life insurance, final expense coverage, mortgage protection,…read moreand retirement income planning. Let's discuss how we can help protect you and your loved ones.

Lorraine gave me excellent service! Very helpful, patient, and made sure I understood my coverage…read more 10/10 recommend.

Really helpful and friendly people where their priorities are their clients. Recommend for everyone…read moreespecially hispanics such as myself.

I have had insurance with State Farm for a long time. I could not image a better company for…read moreinsurance. They are always available and looking to help. Jim and Brent do a great job!

Ive have had nothing, but great encounters since I have been a customer! They are the sweetest…read moremost helpful people that I have meet in this business thus fa! Thank you and you guys are appreciate!!

Working with Jim is always such a delight. He's very personable, sincere and compassionate about…read morethe services he provides to his clients. His knowledge and insight are very much appreciated. He truly provides tailored services to each client and he's just been a great help overall. Like a good neighbor, Jim is there!

State Farm is great, Jim Goard is not. The people that have worked under him in his local office…read moreand the after-hours / claims people have been great, but every time Jim has to get involved in any situation nothing is done right. If you try to call him, he's either "busy" or has left early that day. I have requested repeatedly for him to call me in the last month and left simple requests like "don't call me back Monday, call me either Tuesday or Wednesday". I'll give you one guess which of those three days he called me. I put in a request for a new insurance card, which goes to his desk. Instead of mailing a new laminated legitimate looking card to my current address, which was my specific request, he emails me a PDF. I can't stress enough, State Farm as a company is actually pretty great if you want premium insurance service at a reasonable cost. Jim Goard on the other hand is downright comically bad as an insurance agent. Even if you live within a five minute walk from his office, find another agent for State Farm.