I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

Hard pass.i waited almost 2 months to receive my homeowners refund which they mailed to my address…read moreof which the property had been sold. Also when I signed up for an auto policy i waited almost 2 months to receive my insurance card that I like to keep in my vehicle. I called repeatedly and explained that I wanted a physical card for my wallet. All I got was the run around. Unlike a good neighbor, State Farm was not there. Poor service to say the least. Next!

Had an accident that ended up totaling my car. Could not have had better service from the first…read morecall with Barbara to all the different agents that had to be involved . They were all great. Was a loyal USAA insurance member for 45 years and left six months ago. Barbara's group blows them out of the water with service and knowledge.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: FL-A051102

Mark has been my insurance agent for more than 12 years. He is easy to reach and quick to respond…read moreto all my insurance needs. You can't get better service anywhere than with First Florida Underwriters.

Well, finally, at last, an insurance agent that will work hard to find insurance you can afford,…read moreand at the same time, put you with a reputable company that will be there when you need them. I have been with First Florida Underwriters for about seven years now, and couldn't be happier with their service. When I gave them my auto insurance and homeowners, they saved me a bundle over what I had been paying. They actually got my premiums back down to what they had been several years earlier. Well, long story short, they put me with Auto Owners Insurance to cover my car, truck, and travel trailer. The rates were very reasonable. Then on June 1st, 2015, due to a freak accident, I totaled both the truck and the travel trailer. I found myself at the mercy of the insurance company for the first time in my life. And to my surprise, they came through with flying colors. The claims representative in Tallahassee went out of his way to pay me every cent I was entitled to under the terms of my policy. With every claim, he made an offer and I accepted because it was always more than fair. I couldn't have been happier. I would like to meet that man one day and shake his hand. As of June 26th, 2015, with the insurance checks and a small bit of cash, I'm driving a new truck, and my life is back to normal! Thank you Auto Owner's Insurance, and thank you, First Florida Underwriters Inc.!!

I'd give this company zero stars if I could. I am writing this on a Wednesday morning. Last…read moreFriday afternoon I called - as a potential customer - looking for a quote on homeowner's insurance. I was told that only one person could help me, and that she was out until Tuesday. I left my name and number and was told to expect a call. Yesterday came and went. I called back this morning and reached "Pam." She had a very demanding attitude, and put me on hold twice before even getting to the business at hand. She asked/demanded if I wanted a quote from her - or not. I told her I was wondering if she was going to apologize for no one returning my call, and she stated "No, ma'am, I am not." I cannot imagine the difficulties I would have with this firm if I purchased their product and then had to make a claim. I wanted to deal with a local business, but certainly not with Pam at Bush-Thompson. She sounds hideous!

I am greatly disappointed in the lack of service in regards to obtaining a quote on both auto and…read morehome insurance to compare with my current policy. In July, 2017, I talked with Patty at the Orange Park office and I followed up by emailing my policy coverages and accident history to her per our phone conversation. Never heard a word back. Seven months later, in February, 2018, I utilized their website in submitting a request for both homeowner and automobile coverage. I waited 5 days for a call which never came. So I called the office on Friday Feb. 23 and was transferred to Patty. Left a voice message requesting a return call, which has not occurred as of March 3. I can only surmise that this company does not either want or care about potential new business. Possibly, either the emails or submittal button on-line not working properly are the culprit. Whatever the case, the system is dysfunctional from technology to the human element. A rating of 1 is a stretch, it should really be zero if that rating existed.

I had been a customer of this business for over 30 years. That relationship ultimately ended due to…read morea failure to ensure that my insurance premium was paid. The issue arose when the insurance company was changed and proper follow-up was not completed. I contacted the office more than 30 days ago to have the matter corrected. At that time, I was told that they had contacted the mortgage company and provided the required insurance information. However, approximately one month later, I received another letter from the mortgage company stating that there was no insurance coverage on the property. I contacted the office again and requested that, since they indicated they would be emailing the mortgage company, I be copied on the correspondence. When I received the email, it was sent only to me and not to the mortgage company. Additionally, it contained incorrect information: it referenced the wrong insurance policy and the wrong property. The information was being sent to the incorrect insurance company. Specifically, the house that does not have a mortgage was listed with policy information intended for the house that does have a mortgage. At that point, I simply wanted the issue to be properly handled and resolved by their office. However, in their response dated 12/15/2025, they did not state that they would take responsibility for resolving the matter. As a result, I no longer had confidence that the issue would be addressed correctly or at all. Due to these repeated errors, lack of follow-up, and loss of trust, the matter remained unresolved and ultimately led to the termination of a long-standing business relationship.

My family has used him for almost everything for two decades. He truly cares about his customers…read moreand provides wonderful service. Highly recommend!