I have had insurance with this company for about 20 years. The cost has become prohibitive. I…read moreobtained new insurance and canceled this policy. I then received a call from Eleanor in this office, Greg Nunn, that was admonishing, which is shocking in and of itself. Then she said, good luck if you hit a Tesla, told me she didn't like my attitude, and hung up on me.

Made the entire process very complicated without prompt responses. All the while trying to rip me…read moreoff and make me pay for more and making me feel guilty for the policy I was trying to buy. Even cancelling the policy was terrible when I decided I'd rather deal with people who actually care about their customers.

Shady agency. I had issues with my Foremost/Farmers policy and instead of pointing me in the right…read moredirection this agency told me all i needed to do was sign up for brand new insurance with their agency. They knew exactly what they were doing and it left me double insured/double paying/and more confused than I was before I picked up the phone.

Everyone at this office is very knowledgable, friendly and quick to respond to all our needs. We…read morestarted off with car insurance and after years of developing a working relationship, we have trusted Keith to insure our home and rental properties as well. He and his staff make our insurance calls quick with timely results. I highly recommend them!

This is the best insurance agency we've ever had! Every time I call about anything, someone helps…read moreme quickly and pleasantly. I recently had a car breakdown on the highway and had to have a tow and when I called, the agent was helpful and so pleasant and calming. I was in a state of panic and he talked me through the whole thing. Jerrod is not "Jake from State Farm", but he definitely lived up to the role! We recently moved a little farther away from them, but we are keeping this particular branch until they tell us we can't anymore! Thank you, Jerrod and Cheryl Granger State Farm!

Cheryl Granger and her team have been my insurance providers for 10+ years now. Is State Farm a…read morelittle bit more per month then the competition? Yes, it is, you get what you pay for. Is Cheryl and her team there for me every step of every decision and every time I've ever needed them? YES! Absolutely. Our car was stolen out of our driveway, Cheryl was on the phone getting a rental, dealing with the numbers, determining next steps. I've had multiple claims on various different polices and I have always felt respected, treated fairly and the times I disagreed with the payout amounts they listened and took my points into consideration. Every single time I call or email them, I get help/answers/fixes to my issues right away. I left a cut throat cheap insurance provider because they screwed me over and cost me thousands of dollars, I took a chance on Cheryl, I've never once regretted that decision!! She is worth your time.

American Family Insurance My opinions, ratings, are…read moresummarized by saying this is one of the worst companies I have ever dealt with. I have WAY too many stories to itemize here but I will list several of my examples below. Overall I have found them not to be trustworthy, knowledgeable about their OWN processes, slow to respond, and most of all they set the record for making ridiculous/silly excuses why they cannot do something simple or answer a question. My frustration led to having my wife deal with them towards the end (cancellation) as she had previous years of experience as a licensed insurance agent/broker in a past job. 1. I am a detailed oriented person so I asked and verified the answers to my questions originally in person with the agent. Almost 100% of her answers were wrong leading to many frustrating conversations after the insurance policy went into force. 2. Further frustration came from the flood of excuses for no answers or wrong answers and were exasperated by their "24 hour Customer Service" I was assured of. The majority of time I called several different departments through their 1-800 line I did get a "live" person in a call center (no specific insurance knowledge -just call forwarders) who forwarded me to an "answering machine" in various departments telling me to leave a message and they would try to get back to me sometime Monday thru Friday during their limited working hours. I find this disingenuous and borderline unethical to call this "24 Hour Customer Service". 3. Among the many assurances I was given was that if I paid the whole premium for the year immediately that the price was locked in until the next renewal (insurance companies don't raise rates between renewal periods). I asked numerous times if this was clearly understood between us and it was a big selling point for the agent. Two months later I receive a letter upping my car insurance rates. 4. Another letter informed me on a separate subject that they could not give me their best rate because of my "credit financial information". After MANY frustrating calls demanding specifics (my wife and I make a lot of money, our house is paid off, my 2010 car is paid off, we keep our credit cards paid off and as Credit Karma reports online - our score is "excellent) they finally agreed to tell me the specifics. They called it "insufficient history" (I have a forty year credit history) and explained that if we opened a new credit card account this would count against us and (I love this one) that if we did not show a history of charging to ALL of our credit cards every month it would work against us. I asked both the AMfam company finance person that gave me this information as well as the agent assigned to me if "this did not sound crazy to you, and do YOU charge to all of your cards EVERY month?" I was told of course they did not charge and would not offer an opinion as to how crazy and scam oriented this was (they sounded afraid). 5. Information such as costs and eventually refund information took the agent and other "customer services" personnel many hours or days to get answers to (they would call and get answering machines within their own contact list -is EVERYONE consistently out of the office??). Their competitors that I have dealt with gave immediate answers on the spot. 6. I finally found out my refund and am told I may see it in "weeks" in my past dealings with their competitors (Geico, Progressive, etc) when I made changes or cancelled they just made immediate credits to the credit card I used to pay with. 7. The overwhelming frustration was the number of times I heard from my agent and several other "customer service" American Family Insurance agents that "only the underwriter has that information" or "that's something that is out of my control". Again my wife had to remind the agent that they are our advocate - especially for easy reasonable questions - they are not just there to cash their commission checks. My experience with American Family Insurance was that about 90% of their people were not competent in much of anything other than mastering the art of excuses why they could not do even the simplest tasks. The other 10% tried, but seemed to have their hands tied --- one corporate rep told me concerning the issues I had that "We leave these in the hands of the local agents"- who told me "I can't answer that or take action without the underwriter". This just left us in limbo and VERY DISSATISFIED customers.

Tara Tran Agency with American Family Insurance-…read more First of all what this gentlemen wrote about this agency and this company in my opinion is incorrect. I don't know if he had personal issues with the owner or staff, but from my experience being insured with this agency and company have provided me with outstanding customer service, and knowledge of their products. I know for a fact that there are a tons of insurance agencies/agents out there who would do unethical things to customer and not let them know. With that said, I was with State Farm for three years, loyal customer and trusted my agent. Come to find out when my rates started going up I asked my agent, and he just gave me some lame excuse regarding about my policy, stating that I got a ticket a year ago which isn't true because I would know if I did received ticket. I thought I knew and trusted my agent since I had been a customer of his for years, so I decided to look around. Being oblivious and uneducated to how insurance works. I shopped around with three other insurance agencies of different companies,so that I may know the best option for me. To make my long story short, I happened to call "Tara Tran Agency with American Family", never really heard about this company in Washington before, so I call to inquire about the company. When I spoke to the owner of the agency (Tara Tran), she was very helpful, she gave me a brief history of her company and herself. From hearing her and who she was and what her previous employer was, it intrigued me to go stop by her office and speak with her in person. When I met her at her Bellevue office (which is convenient for me) I was surprised to find out how young she looked as an owner. I thought at that point I was already a bit skeptical if she would be able to help me. Nonetheless, I decided to give her a try, and like I said before I was oblivious to how insurance really worked. When I asked her to give me a period of instruction on how a policy works and my what kinds of coverages are needed she was truly helpful in educating me. I was really shocked to see how helpful she was, she explained everything in detail to me, so when it started to make sense I realized that when I was insured with my previous agent, I had coverages that I really didn't need. I was in awe to my lack of knowledge in my policy when insurance is very important and which is a required tool in our lives. She then told me I was free to go around and see what other companies would offer, and that to me was the pivotal moment,in my insurance quest. I was really amazed to how caring, and considerate she was. At that moment I decided to sign with her that day, and she explained every detail with me, and even canceled my previous insurance provider for me. I didn't even need to do a thing except give my approval. Come to find out when I was telling my friends about insuring with her, they Google her online and discover this review. In my defense I told them that review is invalid, that this agency has done nothing, but help me in providing great services and coverages. After reading what that gentlemen wrote about this agent and her agency I was a bit baffled as to why he would write such a bad review on Tara Tran Agency, which brings me to my conclusion. Tara Tran Agency with American Family Insurance is one of the fewest agencies out in the market who are honest, pride their selves with integrity, and outstanding customer service. In my opinion, what this gentlemen stated in his review is incorrect, but to scrutinize this agency of its demeanor and its integrity is wrong. That is my opinion, I believe a bad review is necessary when a business does the customer wrong, but I don't believe this agency in particular would do something like that to customer at all. I know this because I'm still insured with this agency, and will continue to be insured with this agency until I say so.

This agent is the worst! Is there a negative 100 button? Unfortunately not. None of the staff have…read moreany clue what they are doing. 1.5 years and they couldn't spell our names right if their life depended on it. They took a payment without authorization after I cancelled autopay AND the website said no payment due after the policy was cancelled. So the obvious solution is to refund in someone else's name right? 5 weeks later and we still have zero clue when or if they will refund properly. Then, they can't figure out how to refund! They're slow to respond, Patty is insanely rude, you'll never speak to Maureen, and did you know if you're an authorized driver and someone on the policy is in an accident you can't drive the rental? This is not an issue with other insurance companies...State Farm just loves to be difficult. I will NEVER go back to State Farm. And yes, I did file a Department of Insurance complaint with prove of these statements.

This office has changed a lot. They remodeled the office. It looks nice and is much more private…read morethan it used to be. The people are great. Cliff is my favorite but they are all very professional giving you the information you need to make good decisions. They stand behind you when you need them.

As far as insurance with Andy goes, I cannot really speak on that because it did the job & I never…read morespoke to him directly. However, this 1 star review is a result of the awful and unprofessional customer service the woman working for him provided. When trying to switch my insurance from Washington to California (and when setting it up initially), my mom called to help me switch it over & was continuously shamed & talked down to simply because she was helping her daughter out. The woman was so unhelpful and instead of doing her job, continued to tell my mom that she should not be paying or helping me out because I am an adult. Frankly, that is none of her business and is completely unprofessional that she would treat a customer that way. As long as we are paying, it shouldn't matter who's account it is coming out of. Judging your patrons based on their socioeconomic status or needing assistance with financing bills is disgusting. Every encounter we had with her (3 separate times) we were treated the same way. The agent we swapped to in CA had absolutely no issues helping us and was happy to do so, as it should be.

I spoke with Michelle who is the office manager a couple times this week since I have a new vehicle…read moreI need to insure. I was asking a simple question since my online account was not consistent with what we discussed. She was incredibly rude to me and ended up saying "listen honey". It was comically absurd how fast she escalated our conversation from me asking 1 question to her anger outburst. Extremely unprofessional.

I've recently received the following phone message from my State Farm Insurance carrier, telling me…read moreState Farm was not going to renew my homeowners' policy. (Not my agent, his assistant.) "The reason for the non-renewal is just basic claim activity. I know there's two claims in 2022 neither of them out any amount, but we're looking at frequency here, so they still count as two homeowners' claims, you know within the past year or so. So, the underwriting team has decided to non-renew the homeowner's policy, you have until June 29th." I was a bit confused because this was the only two inquiries since 2017 when we started our policy coverage. I called the Washington Insurance Commission to help me understand what just happened. The representative was very helpful. She explained that when you have a question to see if something is covered, do not go to your Home Insurance first, ask the Insurance commission. Some insurance companies base renewability on activity not just claims and State Farm is one of them. The representative advised I might consider a brokerage to solve the issue I'm in right now. I went to Yelp, read the reviews and I called Westphal Insurance and I was not disappointed. Julie is great. I was so worried about not having coverage and she just started working on it immediately and I am so grateful to have found them. Julie gave me comprehensive solutions and educated us on the coverage options we do have. As scary as it got, we are all so grateful and relieved.

Jeff and Trish have taken great care of my family's insurance needs, and are always responsive and…read moregoing above and beyond. Highly recommend giving them a call!

Being very frustrated by the service provided this company. Our insurance got rejected but never…read moreheard from our agent. Weeks later after we figured it out ourselves and trying to reach out to the agent to cancel the other insurance, we were NEVER able to hear back from them... Feel it happens that agent will be on travel or leave, but at least you should have backup support or have customer notified and provide a way that when you are not available whom we should reach out to. Will NEVER recommend this company to anyone!

Bill helped us save a lot of money on our auto insurance!!! He has many years of experience in…read moreinsurance. He responded to our inquiries very fast and came up with very helpful information for us to decide which insurance companies to choose.