Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

This is a very horrible insurance agency!!! Miranda Day does not return phone call or email. Once…read moreyou buy the insurance policy from her, she will not return your calls or emails. Unfortunately, she is the only person selling new policies in this company. Basically, she just wants your money, then ditch you afterwards. This company is really really bad. Worst customer service that I have ever experienced from any insurance agencies that I have ever dealt with.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

I had 24 hours to get renter's insurance for a move into a new apartment and within 20 minutes…read moreArthur had me set, had exchanged pleasantries, and had emailed me all of the documentation I needed! And it was $50 cheaper than other insurance I had been quoted! Unbeknownst to Arthur, I had contacted them on Yelp last month and I got the same quotes an personable treatment! This business earns all the hype they have received!

I've been meaning to write a review for quite some time now. For many years now, this location and…read moreMr. Schiffer has always been 100% with me; their transparency and communication has made me feel like I know how my money is being spent. I've been loyal to them since day 1 due to their commitment to educate me and direct me into the right direction. Insurance policies can be complex but Mr. Schiffer makes it easy and fun! Ask around, they are the best! Its one stop insurance shop. John L.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

Karrie and her team are the best. They go above and beyond for their customers. Great serviceread more

It would be impossible for me to be more positive about my experience with Magnolia Insurance…read more After years of half-hearted representation I found Brydie Anderson and she has impressed me over and over again with her diligence, professionalism, and wonderful advice. I really feel that she is my advocate in the confusing world of insurance. Brava!!

I have had positive experiences with this group after changing to them 5 years ago. When I was…read morerear ended by an uninsured motorist my SAFECO agent wanted me to pay for it. After frustrating calls and e-mails with her, I called my agent at Magnolia and they were willing to help intervene so they covered this accident and did not make me pay a high deductible. I have car, home, umbrella, earthquake and sewer coverage with them. Customer service is the best.

Bob is a great insurance agent - he takes the time to make sure you've got the product that you…read moreneed. Discussing options and strategies with him is always a pleasure.

What I appreciate about Bob Florine is his knowledge about insurance and his ability to explain…read morecomplex issues and options in ways that I can understand. He is patient, clear, and genuine. He truly cares that I am getting what I need and can afford.

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!

I got help from Derek Chambers with adding my girlfriend to my renter's insurance plan and he made…read moreit super easy. I sent a message through the website and got a call from Derek less than a half hour later asking me to confirm and that was all it took. I definitely appreciate how easy this office has made it to take care of my insurance needs.

This is the worst customer service I've had in my entire life…read more I think State Farm is terrible and dishonest At Brian Chambers's office I had nothing but confusing and unprofessional customer service. If I could get negative stars, I would

Worked with Art at this office, referred by my mortgage lender. Art was quick to respond, yet…read morepatient as we worked through our process. Informative and professional all the way. On top of this, the insurance quotes were SUBSTANTIALLY better than the other quotes received. Highly recommend working with this group.

Clear, helpful, informative, patient in setting up a homeowner's policy for my Mom. Definitely…read morerecommend Chuck and his team.

I needed home insurance along with earthquake... OMG.... This San Diego office with a Seattle…read more address is a waste of time. I had a three week window to find an insurance before the other policy expired... Dusty? Could not return a phone call 3 TIMES!!!! Good lick to a business with POOR customer service!

Wish everyone worked like they do! We've been with BIG since…read moreour Belltown apartment renters insurance, and grown into homeowners and cars... always getting friendly and efficient service and I can say with confidence that I feel fully assured as well as insured with Fernando an email away.