I'm shocked. My…read moreexperience with most insurance businesses has led me to equate it used car salesmen. They sniff you out and only care about the sale - by ripping you off. Here's what happened. I needed commercial auto insurance. I personally called: - geico - progressive - farmers - hartford - veracity None of them said they will insure us for just auto only. So I had to go to local brokers and agents - the last thing I wanted to do. I contacted an agent for: - insurance northwest - farmers - 3 other places that I won't name as they run their own business under their own name - lastly BIG Seattle For two 20 yr old vans with 200k+, used 1 mile a day roundtrip to drop off packages at the post office, needing only the cheapest insurance possible. All agents quoted me $4000-6000. Ridiculous. Then I get a call from Belltown and rather than tossing me a quote, they took 10 minutes to call me, understand our business and provided a quote for $1800 from the same big company. Boom. Signed, sealed, delivered. Moving over all my insurance to them soon. Other insurers, read and learn - that's how you win business.

I needed home insurance along with earthquake... OMG.... This San Diego office with a Seattle…read more address is a waste of time. I had a three week window to find an insurance before the other policy expired... Dusty? Could not return a phone call 3 TIMES!!!! Good lick to a business with POOR customer service!

I can't say enough great things about Ezra and his team at State Farm. They handle all of my…read moreinsurance needs -- cars, homes, and life insurance -- and the level of service has been outstanding from day one. His team is always professional, responsive, knowledgeable, and genuinely cares about making sure my family and I are properly protected. Anytime I have questions or need help, they take the time to explain everything clearly and make the process easy and stress-free. What I appreciate most is the personal attention and honesty. I never feel like just another customer. Ezra and his team consistently go above and beyond to make sure we have the right coverage and are well taken care of. It's rare to find an insurance agent and team you can fully trust, and I'm grateful to have them in our corner. I highly recommend Ezra and his team to anyone looking for reliable insurance and exceptional customer service.

Easy to place order, very helpful staff. The biggest thing was they saved me about $1,200 on my car…read moreinsurance from my prior agent!!

I love the fact that this small family business takes care of me in ways that my previous insurers…read morenever did in the past. There's a personal touch and caring feeling you get from every person that I've spoken with over there and they always get back to me promptly whenever I have questions. I highly recommend them!!

Natalie at Merrill & Merrill insurance made the process of transitioning from college and into the…read moreworking world a breeze. She made recommendations that helped keep my rates low but still gave me full coverage on all my insurance needs. The whole team is always quick, responsive, and helpful with any question I have. I know they always have the customer in my mind with every decision they make. The whole team at Merrill & Merrill makes sure any insurance need I have is as painless as possible. I would recommend their team to any person or family looking for insurance assistant!

I appreciate an office who truly values and advocates for their customers!  You provided such a…read morecustomized experience for our family and having an agent that goes out of their way with follow-up and explanations, really puts my mind at ease.

Robin went out of way and did a fantastic job giving a good quote for what I wanted. The…read moreProgressive quote covered everything I wanted and no items I didn't need. Everything was setup right and tying into the Progressive website went extremely smooth. I am totally hooked up with Progressive and have received my documents and signed up for paperless (as she pointed out). I am overjoyed on the great job she did and the followup calls to get it all done right. Very professional.Totally outstanding!

Lola was GREAT to work with. Very helpful and knowledgeable. She spent all the time we needed to…read morego over everything. I have already sent her more people. Thank you Lola!!

I was looking for a new broker that can help with reducing my high insurance cost, good customer…read moreservice and care. I got a referral from a friend to check out this place and give it a try. I am so glad I did. Lola was amazing and she went above and beyond my expectation and delivered it all. Thank you, Lola!!!

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!

Hien & Betu we're very helpful in answering all of the questions that we had when it came to…read moreinsurance and bond for our small business. They also went above and beyond and helped us with paperwork that relieved a lot of stress and uncertainties we had with other things that had to do with setting up the business, that we were unsure of. Very professional, kind, and patient.

What a journey it has been for us to secure our second home, a cabin on a river: three different…read morelenders, concerns about the FEMA flood plan rating, securing both house insurance and flood insurance, water right issues. And Betu Luong at Farmers Insurance was a shining star the entire way. She provided outstanding insurance support, by finding the best insurance carrier options, rapidly securing underwriting decisions and going to bat with the underwriters for us to secure the best coverage at the lowest price. She kept the lending and title company agents updated and responded very quickly to any and all questions I had. And, while very pleased, I was not surprised by her outstanding service because she has been my agent for my primary home and automobiles for several years now and has consistently provided this same high level of support. I strongly recommend Betu Luong to you should you need new insurance or are unhappy with your current agent.

I've had nothing but issues trying to cancel my insurance. They then proceeded to take over $240…read morefrom my account as payment for a policy that I had cancelled, and I had already signed up for me w insurance. They only returned $94. This has been going on for about 4 weeks. And it takes While to get a response. Our old agent was excellent but she left the company a while ago.

They don't call back for days they doubled their rates and this year they went up $800.00read more