Service has been second to none. Very responsive, professional and friendly. I would highly…read morerecommend

Dennis helped me with a major problem. I wanted to cancel the claim, but Dennis convinced me to…read morehang in there. He had to deal with some unpleasant people to get the job done. His patience and positive attitude made for a positive outcome. What can I say,,I love State Farm.

First, let me apologize to Mrs. Dee Young for all the viewers to understand…read more My frustration was not with my agent Mrs. Dee Young or to Mrs Cashmere. These two professionals went above and beyond for me. Mrs. Young's associate did not communicate with me appropriately, I would have handled it with Mrs. Dee Young as I tried to with a call and e-mail, but both were unsuccessful. Second, I received the call after hours on a Saturday. Last but not least the associate had the audacity to ask me what was my job. That Monday evening Mrs. Young called me, we discussed the problem, she agreed her associate should have explained about the address change and I felt totally satisfied she reached out. I am a literal person, simple and plain is best. So please do not dislike State Farm or their Agent Mrs. Dee Young, she really helps you to understand every policy and what's required. I pray my first review did not hurt her reputation, because I jumped the gun without being able to speak to her. She's more than a 5 star. Deeply Apologetic, Mrs. Jeanette D. Cunningham

I have been a customer for a very long time and Mrs. Young never disappoint! She's always very…read morehonest about the service options and available when I need advice or information about all insurance policies. Thank you for your service.

I love how professional and friendly Alex and his staff are. They are always going the extra mile…read moreto make sure I understand what is happening and what they are updating! By far the BEST State Farm in the area!

Relative to other State Farm agents this one falls way short. The majority of the time I'm sent to…read morea call service or voicemail. Once I called at 10am on a Thursday and could not talk to an actual employee. My previous agent would look for ways to save me money. It appears this group's primary focus is something other than basic customer care. I know a guy that posted on their Facebook page to get a call back. Currently looking for another State Farm agent in Arlington. Hate to switch but I feel like this group can't handle basic customer service much less an insurance problem and/or disaster.

Sandi is the bomb. I've been her client since I relocated from Georgia about 2 years ago. Started…read moreoff with one policy with her and just got a second one. Communication is a BREEZE. When I start things in the app/online, I always assume I'll have to follow up with them myself. However, by the next morning, Sandi's already completed whatever the request is!! She's a true professional to the core. I can't think of one time I've called her and she hasn't answered, busy or not. I work 11 hour shifts in healthcare and have to drive an hour to and from work every day. I've been really stressed out with relocating closer to this new job to the point where I literally burst into tears anytime I'm alone. Yesterday in the middle of my work shift Sandi completed an item that I had on my own to-do list and sent my insurance cards via email. She's not even aware of how that made me feel. I can't say more than enough great things about her!

Finally changed my insurance bundle from USAA to State Farm after 40 years. Better coverages with…read morebetter premiums. Sandi, Josè and her team were very helpful. Great follow-ups. Nice to finally walk into an office and next to house too. Wow! Highly recommended.

This agency filled out my 2014 taxes. I got a letter from the IRS stating that due to a…read moremiscalculation I overpaid taxes (the agency added a penalty that shouldn't have been added). I also had another well-respected account check over this return, and she found that I had not only been mistakenly charged a penalty by this firm, but that I had been overcharged an additional $1500 in tax because of another error. Sadly, the deadline had passed for getting this money refunded. When I informed Mr. Ghannam of this, and did not demand or ask for one penny back, he challenged me to bet $2000 that he had made a mistake, urging me to put the money in an escrow with his "lawyer" and he would do the same. If the IRS verified he had made a mistake, I would get his money, but if the return was perfect he would get my money. I didn't want to take his money as he did not know that I already had a letter from the IRS proving he had made a mistake. He insisted once again that we do this, so I told him I accepted his challenge, but I told him we didn't need to go to the IRS because I already have a letter from the IRS indicating his mistake. When I produced this letter, he cursed me again and again, made up some story that I had made the mistake, threw an attack on my religious faith, cursed me again, and then told me to stop harassing him. I have his filthy emails and I'm prepared to share them. The person who wrote these email appears to be mentally unstable, or he simply wanted to appear insane and violent in hopes I wouldn't sue him in small claims court. If this agency did your taxes, get them looked over by a professional before it's too late. If you are thinking of having them do your taxes or any other work for you, good luck. If a problem comes up, be prepared to be blamed for the mistakes the agency made and get ready for some filthy insults that I can't put here.

Fozan and team are really good at what they do. I keep recommending them to friends and family and…read morewill continue to do so!

State Farm agent Ty Nguyen and his staff have served my renters and auto insurance needs since I…read moremoved to Virginia 2 years ago. They have provided prompt replies to my inquiries and have displayed professionalism. I trust them with my insurance needs and will continue to be a loyal customer. I highly recommend them. Thank you to the entire staff and special kudos to Tania Nguyen for being so kind and thorough.

Ty is very helpful agent! Helped me with home, car and second car bundle as well as rental unit…read morepricing. I appreciate that I can email and get answers and process going.

I've been a client with this office since 2014 and they are AMAZING. The staff are very helpful and…read morereturn calls promptly, and State Farm has immediately taken care of my coverage when I was hit twice during the coverage period. I can't say enough good things about them.

Tim Kelly and his team have been impressive from the start. This has been my wife and I's first…read morehome-buying experience and we were referred to Tim and Highlands Residential Mortgage and they made the process clear, understandable and a lot less stress than I would have assumed after hearing horror stories from other friends who have bought homes. Tim and his team sent regular updates as well as informative videos detailing the steps in the process as we went through getting our loan and purchasing our home. Tim went an extra 7 miles by creating short videos specifically to my wife and I, answering questions we had emailed him and he was also always communicating his availability to us if we had questions or concerns. I couldn't imagine someone having a better experience and honestly, just read the emails and watch the videos and you will be well informed and then get the requested documents to them via their app or email and you will have a great experience too!

This review is long overdue!…read more I worked with Tim and his team in September to purchase an investment property and they were absolutely incredible! They were able to get me from Offer Acceptance to Closing in 13 days which is no small task. Tim and his team are friendly, knowledgeable, and very patient, making sure to answer any/all questions I had. They truly make the process as stress-free as it can be. I have purchased several properties and this team treats you like family. Anyone going through a home purchase knows that there's tons of paperwork and process, but this team never made me feel like I was just a business transaction. I do and will continue to recommend Tim and his team to everyone I know looking for a lender - you are missing out if you don't call Tim!