This branch of Farmers was very helpful! My experience was good, and the customer service was…read moregreat. Overall the staff was very welcoming and willing to help with whatever I needed. I would definitely recommend them to anyone looking for insurance in the Castle Rock/Castle Pines area!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Castle Pines, CO area since 2016, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Nick helped me and my husband when we were shopping for homeowner insurance and an umbrella policy…read more His prices are super competitive and he looks beyond rates to make sure you are getting the best policy. We really appreciated his knowledge, quick response and he is easy and a true pleasure to work with. We also learned that only State Farm agents have access to their rates, so if you are like us and were with another company and they "shopped" for you, they absolutely did not shop State Farm rates. Call Nick and see if he can help you.

Nick has a great team! Chad assisted me with a State-to-State transfer and showed nothing short of…read moreprofessionalism! He was very knowledgeable and made this transition really easy for me! Thank you guys!

So, normally I wouldn't write a review on behalf of someone else, but this is just ridiculous…read more My partner's family uses the office of Tammy Lopez - Allstate Insurance for the vehicles. Recently my partner has been shopping for a car and was in need of quotes to ensure his budget. We both spoke with a woman named Dianne. When I spoke to her first during the preliminary stages of car shopping, she asked me not to send her any more than 3 vehicles as I would overload her with work... ok, understandable, as a buyer I should have my options narrowed before I ask about insurance. This is where this office failed. Three days before we actually bought the car, we called this office and told them we had found a car and wanted a quote for insurance. My partner got off at 4pm. As soon as he got home, this was his first priority. He doesn't have the flexibility to call during his work day. The call happened at 4:30 on a Tuesday. Dianne told my partner "Well I don't want to lose everything I have open on my screen right now so I'll try to get to it before we close at 5. If not, I'll get it to you first thing tomorrow morning."... If we were at the dealership, this would not have been ok. This was a total turn off to me just from the pure lack of customer service here. What you are working on in your office is not my problem when I am one of your customers and I need assistance. Needless to say, he called back the next morning during his break at 10:30 am in which the quote still wasn't ready. He finally got the quote nearly 24 hrs later around 3pm the following day. Next. The quote that we got was based off of all the required information. VIN number from the car, all of the options that my partner wanted, everything. My partner agreed to the terms and was told he would get the papers via email. When we got the paperwork, the quote was $120 higher than what my partner was quoted on the phone. When we called about it, Dianne again told us that the first amount was just an estimate. I have NEVER worked with an Insurance company that couldn't give an accurate quote to the dollar amount, so the fact that the premium was $120 higher was quite a shock to us. At this point, we had purchased the vehicle so our options as far as insurance for the immediate time were limited. When we talked to Dianne again about setting up Autopay to get a discount on the premium. We set things up for the 3rd of the month. At this point, we HAD NOT signed the insurance agreement. After debating about the date, we decided that it would make more sense to move the date to help my partner with his expenses with other obligations due around the first of the month. He emailed Dianne to let her know that he wanted to change it. Her email back essentially told us that we were too late for this billing period and that the first payment would be taken out Nov. 3rd. It would take 21 days to reset the auto pay which is understandable. But like I said, my partner hadn't even signed the agreement for the policy. Isn't it borderline illegal to go ahead and process paperwork on a contract that hasn't been signed by your client?? Definitely not good service and in my eyes, unethical. Bottom Line, there are hundreds of insurance agencies out there that do SO MUCH better than the experience we have had with this office. We are currently shopping for insurance and have no intentions of staying with this office after this experience. The fact that this office, or at least this employee, seems more concerned with the fact that she gets out on time is hardly flattering. As someone in sales, I know my supervisor would not be ok with this type of treatment as customer service is truly the differentiator in an otherwise saturated market.

From the owner: As an Allstate Agent in Castle Rock, I know many local families. My knowledge and understanding of…read morethe people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more. I'm proud to work with a company who's been serving satisfied customers for over 70 years. I can offer quality insurance that's affordable and provide easy access for you to contact me in person, over the phone, or through my Web site - wherever and whenever you need. Both Allstate and I know how important price and service are for a long-lasting relationship. I understand the importance of building a solid foundation for the future and developing long-lasting customer relationships. When you leave my office, I hope you'll feel confident, informed, assured and satisfied in your choices. The way you should feel. For product disclosures and other information visit my website.

Kristi is a great agent! I have had several agents as I moved from state to state and she is the…read moreonly one I have actually talked to, very involved and very knowledgeable! Knowing I can call her anytime is comforting, I highly recommend Kristi Stearns and her team!

Exceptional service and understanding of the products they offer. They made it so easy to obtain…read moreinsurance for our home and auto. Everyone is friendly and helpful. Definitely recommend Kristi Stearns as an insurance agent.

As a client of Cally's since 2014, I have had exceptional experiences with this Allstate branch…read more When shopping for insurance in 2014 I chose Allstate because they provided they best customer service in my shopping experience and gave me thorough information as a first-time auto-insurance purchaser. In summer 2019 I purchased a home and totaled my car all in the same month. Jason was INCREDIBLE to work with through the wild couple of months it was dealing with setting up homeowners insurance, getting a payout on my car, and getting coverage on the new car. Jason and I spent hours on the phone going over detailed nuances of homeowners insurance coverage, running VIN numbers on various cars I was looking at, and even helped me find a few cars that I actually went and test drove. After my premium increase following the accident, Cally actually went above and beyond to email me acknowledging my increase and informing me that I can save a few bucks if I enroll in auto-pay. I appreciate her being proactive about saving me money, especially when it's very little effort on my part. Yes, a few interactions with Cally and Jason have involved a pitch for another program or product but I have never felt pressure from them. These discussions always feel like they are in the best interest of me, Cally and Jason letting me know about a potential vulnerable area of coverage for me and informing me of those risks and potential solutions. I have been so pleased with my experience with Cally and Jason and found them to be responsive, helpful, professionals.

I have had very bad luck with unforeseen circumstances due mainly to water and sewer problems…read morerecently. These problems are by far worse than at any time in the past 30+ years that you have been covering me by Allstate Insurance. Allstate has been a huge help and I must complement the way Allstate has handled these many claims concerning the damages that has occurred. I currently have all my rentals,cars and my home covered by Allstate. I am thankful that Allstate hasn't cancelled my insurance or jacked up my rates unjustifiably. Regards to you and to your splendid organization. Jay A. Shideler

We could not be happier! Mike O'Neill has gone above and beyond to make sure we got everything we…read moreneeded!! I highly recommend O'Neill Agency!!

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

Castle Rock insurance was a huge help in finding me the proper insurance coverage for my business…read more thanks again for the hard work and resources

Outstanding experience with Castle Rock Insurance! Chad has assembled a rockstar team. My broker,…read moreJohn Hubert, was professional and efficient--he quickly found the best rates and coverage options for the 3 policies my small business needed. As a Denver-area small business owner, I appreciated the fast, straightforward, and dependable service that they offer. I'll continue using them for all my business and personal insurance needs. Highly recommended!