I called this agency just to get a quote and to compare with others. I was impressed on how David…read morehelped me. He was also able to adjust limits and options based on what I want. He'd give recommendations but never insist. We had some bumps but they were addressed promptly. Overall I am happy with this agency and looking forward to be working with them in the future.

***Look No Further than Carrie Welch's Office***…read more I've had State Farm for 12+ years. I think I've used them maybe two or three times in those years. But that came to an end when I was moving my family and I across states. When I got here, I knew I needed to move my info over to an office here. I was looking at reviews and found Carrie Welch's office. Let me tell you, I am so thankful to find her office. An unfortunate incident ( this is my 2nd claim with them, I'ved had some bad luck lately....) had happened to me on Saturday night, I am even too ashamed to publicly say what happened. Let alone have to call insurance to explain what happened to see if I'm even covered. So I called and spoke to Dominique. Dominique was very understanding, kind and professional about my situation. Told me not to worry about it, gave me a little pep talk, and to stop beating myself up over this incident. His kind and great attitude kept my hopes up. He expressed to me that It's a big oops, but not to worry that he will get working on it. He called me back and assured me that my incident was covered. Let me tell you, I was ecstatic about the news! It was like a massive weight was lifted off my chest and I could breathe again, not to mention that the sick to my stomach knot in my stomach subsided. Throughout the whole process, Dominique has been very attentive with follow-ups and communicative. I am lucky and thankful to have Carrie Welch's Office, Team, and Dominique on my side. Their lingo is " like a good neighbor, State Farm is there". Shoot, the way I've been treated, I feel like it's family at this point. THANK YOU!!!!!!!

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Edin Eros has been wonderful resolved a issue on a policy cancellation w/Traveler's not add…read moresignature to 8/10/26 phone request. Explained and led online signing so bank can cancel credit request issued. I'm 80, he gave best explanation of how client/agent work & despite go with State Farm will working with him in future. He went above and beyond!! Both his current employer & any insurers should fight to employ him!

I have maintained insurance with State Farm for many years, and I appreciate the incredible…read morecustomer service provided by Corrine Howard and Bob Jennings. They are helpful, attentive, and responsive, and they make me feel like part of the family! I recently had to file a claim, and I am thankful for having such a helpful and efficient team to work with!

I was very impressed and pleased with this company. I sent out a Yelp request for renter insurance…read morequotes and was contacted almost immediately. Sylvia called me and, a few questions later I had a quote I was very happy with. The paperwork was completed and emailed to me within 20-30 minutes. One of the best customer service experiences I have had in a long time. 5 stars!

We've been with Mark Smith and State Farm for over 30yrs. We have all our cars, properties, and…read moreliability coverage with Mark. We've had a few claims over the years and Mark/SF have been great to quickly review and provide help and adjustments. I higher recommend Mark.

From the owner: The last thing you want to hear is: You should have been here yesterday, the fishing was great!…read moreInsurance is like that, a bad feeling that you didn't know something at the right time. I want to learn your story so that what is important to you is covered with proper insurance. Not everyone needs Rental Car coverage, but, some do. Not everyone needs an Umbrella policy, but, some do. I look forward to visiting and learning what is important to you. License #: TX-1575878

Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

I don't know what this guy is talking about. I've only had one insurance agent worse than Rich…read moreWatson. And she ripped me off for $1500 by not telling me about named-non-owner policies back when I was 17. If you bring your policy to this office, you will be treated to rates that change wildly every single month and office staff who can't explain to you why this happens no matter how many times you call and try to get it explained. If you're really lucky, they might lie to you when you shop around with them and then charge you almost double what they quoted you to get your business! They were so bad that they still couldn't figure this stuff out six months later. I finally had my old agent take the policy over again due to the frustration with not being able to even get an answer out of these people. A week after the old guy took over again, everything was straightened out. Maybe my old agent (also State Farm) was just the best ever, but it sure doesn't seem to take much to be better than this guy. Too bad I can't give no stars.

Rich runs a very effecient office. His staff is very helpful and curtious. I would highly recommend…read morethem.

I am going to share a story with the internet. After hearing it, Shane Stewart himself said "I do…read morenot know what you are talking about." Don't worry, Shane, I will help you understand why your company failed me! :) 1. A gas fire started at my dwelling. I did not have a fire extinguisher, and it burned my dwelling to the point I could not live in it. 2. State Farm collectively left me in limbo for two days; I did not know if I should stay in a hotel or go to my parent's house, which is four hours away. They changed their mind several times. 3. I was told by Shane's office on the first day to keep my receipts and stay in a hotel. 4. On the morning of the second day, I called phone number 844-458-4300. Shane's office supplied me with this number. The representative, Ben, told me they would not pay for me to stay in a hotel. 5. Right after #4, I called phone number 972-600-1816. Shane's office supplied me with this number. The claims adjuster, Sage, told me the city (not any around Marble Falls) would need to declare it unlivable. 6. Right after #5, I called that city. They had no idea what I was talking about. SAGE LIED TO MY FACE! 7. I went to an office in that town to try to get help. The person there actually helped me, and I got everything resolved by them. I ended up showing the damage through an app on the phone. 8. Shane sends an email to my parents (which I did not give him permission to send it to my dad but rather my mom only) saying I need to calm down basically. No Shane, we are going to have a little accountability. I put photos in here so people can see that there was NO WAY I could live there. To keep me in limbo for two days without being able to answer a single question is ridiculous, in my opinion. Furthermore, I think they should pay me a salary because I made them do their job. In my opinion, Ludicrous and Jake were not there for me. From what I can tell, Shane does not care about this indisputable fact! Please do not throw me in jail, King Shane Stewart of the Highland Lakes!

I have been insured by State Farm for most of the last 30 years. My previous agent, for most of…read morethat time had always treated me with dignity and respect. Now, I am in Texas with another agent SHANE STEWART and I don't even have the words to express my sincere thankfulness for his ABOVE AND BEYOND attention to someone insignificant as me. I wish I could give him, his wife Kara, and their staff 10 's, and let Shane know that the way he runs his business, IS FAR BEYOND anything that I ever expected from an insurance agent. I am so grateful for your support and integrity. WOW! Thank you so much Mr. Stewart for caring about the small things and treating them as they are as much important to you as the big things. There are not many like you. Thank you again, for being my State Farm agent.

I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful…read more Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service.

Deja, my State Farm agent was professional, friendly and quickly to respond to give me a quote for…read morea landlord insurance. We reviewed it together and able to explain the coverage and made changes. Above all Deja was very patient and polite throughout the process as I was having difficulty in sending her photos of my property. I would highly recommend their services as my other State Farm agency that I had, he never returned my calls so I am transferring my services to Yan Tung State Farm as they seem to care more about their clients.

This is the second time i have take out insurance with state farm. And im always so very happy!…read more Christina and Chelsea are sweethearts and very diligent with helping every guest.

My husband and I decided to move to Texas after 22 years of military life, and buy our forever…read morehome. After many years of using the same insurance carrier we started to have some issues with the insurance company. We knew we had to look into a new Insurance carrier, but it was so scary to even think of leaving someone that we had been with for so many years. We just kept on making the large payments and dealing with what we thought was our only options. The company that we had been covered under for so many years changed their coverage structure and their customer service was on a major decline. By chance my husband and I took our son to an outdoor event where I saw a State Farm agent table. I was like, nope. I was so agitated to even walk by there, because the only thing I knew about State Farm was the commercial and other people's bad experiences. I just thought it was going to be daunting to even have the conversation with anyone, much less with a large known Insurance carrier. My son saw a booth that he wanted to go to and I had to walk by. Allison was so amazing! It felt like it was going to be too easy, which made me very nervous. Her spirit and personality just drew me in. She made me feel at ease about transitioning to a new company from all my insurance needs. She made all the necessary transactions. We did very little on what we thought was going to be an overwhelming task. Since then we have had to file a claim with State Farm due to a house issue. We were nervous wrecks, all the things that I have ever heard about filing a claim came to mind. We were so overwhelmed to even make the phone call. The first few steps that we took we knew that we were in great hands. The whole entire State Farm team was by our side the whole way. Phone calls, emails you name it. They were there. Their customer service is one of the best I've ever experienced. I know that their motto is "Like a good neighbor State Farm is there", but it should be "like family State Farm will always be there". Because they have always made us feel so amazing. They have given us nothing but empathy, kindness, patience, and understanding. Even when we had questions or concerns about our insurance coverage, they have been phenomenal. They have always made us feel at ease offering us guidance when we are questioning what we need to do next. They are definitely like the calm of the storm. I know if I call for anything I am going to be smiling and feeling like I am in great hands by the time I hang up. I recently told one of the office team members that I wish I could call them when I'm having other problems, because they make me feel so great by the time I'm off the phone. They truly are like family. Thanks State Farm family. Allison, Kelci, Lauren, Cristina, Jessica, Sam, and Gareth we appreciate you.

We struggled with getting responses to our concerns but after concerns made their way to Mark he…read morewas hands on and extremely knowledgeable and helpful.

Best Insurance dude - ever. I've been a customer for years. It's good to know that he has my backread more