Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.

Blake pulled off another impressive find for us. We are up in years but have need for a couple of…read morelife insurance policies, which can be expensive under the circumstances. However, after a lot of research, Blake found us affordable policies from a highly rated insurer and handled all the scheduling, forms, health checks, etc. with us barely lifting a finger. It was impressive to say the least. Great job, Blake!!! Thank you so much!!!

This guy really loves his job...it is nice to see someone talented that truly cares for their…read moreclient. Blake is wonderfully easy to work with. He takes what seems complex to me and makes it understandable. I just wanted better coverage, but I got it at a lower price too....it's a win-win! Great job!!! Refreshing!

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

Let me say wow! Answers phone calls and responds to emails…read morewith lighting speed. Definitely not what I'm use to in past Insurance agents. Oh and did I mention David saved us over $900 for the year on Home and auto with better coverage. Thanks David!

I met with David Sheehan at Farmers to explore a possible referral partnership, and I was really…read moreimpressed. He clearly knows his stuff when it comes to insurance policies and takes the time to break things down in a way that's easy to understand. On top of that, he's super friendly and easy to talk to--someone you can genuinely trust to take care of his clients. Definitely recommend reaching out to him if you're looking for a knowledgeable and personable insurance agent!

Yesterday I had an very bad experience with the person that answers the phone which is Frank. He…read moremisquoted me on my premiums instead of cutting back he had underwriters charge me more per month. State Farm did go up and they have a new rate which I totally understand. So when I started questioning him he started hanging up on me and then I made it clear I could sue him. I thought if I had an wreck if I had a problem this guy would keep on hanging up on me which is a very poor customer service. Since then I left and went with a very good agent who is way better than this office. It does take them a lot of time to give you a quote because I asked him since I am a board member for an HOA I had to call them for insurance quote they do not get back to you, why? GOOD question, right? What this person did to me was a breach of service. I had to file a formal complaint even had another agent to listen to the level of disrespect of this employee to a trusted old customer. I been with State Farm for 23 years. That be understood, the unprofessional way that Frank conducted to a senior should NEVER, be tolerated. In case of emergency even if I called for a fire, accident or pipes burst he could have been responsible for my safety. I will up date with all of my followers what State Farm will for horrible service!!

Not sure if it's Josh's team or Josh himself, but I have made inquiries from them about home…read moreinsurance quotes which took weeks for them to get back to me. I had to contact them multiple times for help. Now, my insurance is going up $20 a month, and I asked for a reason why. They said they would look into it and never got back to me. I had sent follow up messages and never heard a word. I do not trust them to be able to communicate efficiently if I ever get into some sort of accident. They are not professional with the amount of time it takes for them to respond to your request. This is not a way to handle business. I love state farm so I have requested a new agent. But if my past experiences weren't as good as they are I would 100% be leaving for a different company as Josh Tollets team is UNRELIABLE.

I've been a customer with Jimmy Smith's agency for nearly three years, and have always had great…read moreexperiences working with Josh and Laura (at the risk of bragging, I'm insurance-savvy, ask tough questions and always expect to be treated as if I'm everyone's most important customer.) Being relatively new to Texas and the Austin area, I've had all kinds of questions about home and auto policies, and financial matters. Every time I call the office or stop by for a visit, I'm always greeted professionally and warmly. Josh and Laura listen carefully, provide viable options, do proper research when needed, and get back to me as promised with accurate and timely information. In the interest of disclosure.... I am NOT a family member or close friend. Just a very satisfied customer.

Laura and Jimmy take the time to explain all options and work to save you money whenever possible…read more I have had multiple policies with them for a few years now, and I am pleased with the services I have received. Their response time is phenomenal.

I have received exceptional service from Brian A. Besch and TexStar-Integra Insurance Services over…read morethe almost 13 years with which I have been with them. I highly recommend this company.

Brian Besch, TexStar-Integra Insurance Services, has been our insurance agent since we bought our…read morehome in Lakeway in 2008. Every year he reviews our policies making adjustments to improve our coverage and finding ways to reduce our insurance costs. This February he really out performed himself saving us $1,000 and not reducing our coverage. We recommend him highly. Dr. & Mrs. Mel Butler

Mike Wilburn is a consummate insurance professional with decades of EXPERIENCE. He's now over at…read moreGoosehead Insurance which is an independent insurance agency.No 1-800 numbers here because he takes the time to walk you through the process of servicing your insurance business. Please give Mike a call to solve your insurance problems......OH, you think you don't have any insurance problems? Sure you do, you just don't know what they are yet.

Mike is as helpful as can be. It feels good to talk with someone who lives near me and can help…read morewith my insurance needs instead of trying to go through some complicated phone tree at some other company. He takes a lot of time to explain things and find you the right policy. I'd highly recommend him to anyone who needs help with any insurance needs.

Nearly my entire life I have had nothing but bad experiences with insurance companies, and…read moreinsurance agents, and they were especially ruthless at the collision bodyshop I worked at for over 5 years. This all changed last week through one man, my insurance agent. This one experience helped me open my eyes and see that you truly cannot paint everyone with the same paint brush, not even insurance agents. My family had been without electricity in half of our house for roughly 4-5 days. My fears were that this was due to possible roof damage, which ofcourse would had been one hell of a headache to deal with in all, but then I contacted my insurance agent - Craig Straube. This man could had been more concerned about his wallet, or he could have chosen to force me to jump through some kind of hoops to get any assistance, but that all was the furthest from his mind. He actually, ACTUALLY gave a damn about my family, and I am not exaggerating! Craig told me that before I even attempt to contact an electrician to try tripping the inside electrical panel, and even gave me the instructions to do so. Once I flipped those switches the electicity came back on in my entire house!!! I was in absolute relief, and jumping up and down in full excitement!! I thank God for guiding me to contact Craig, and all Craig got out of this is a great review. But this review is nothing compared to what he did for my family, and the hassle and money he saved me I just cannot fully express in words my deep appreciation. Thank you! Thank you! Thank you, and God bless you and your family Craig!

I cannot recommend Craig Strube and his incredible team highly enough! Over the years, they have…read moresupported me through every part of my growing insurance needs, which covers home, business, umbrella, and auto. My property is unique and complex to insure, yet Craig has always delivered. He finds solutions where others cannot and manages every detail of my coverage with impeccable care. Most recently, I expanded my policies to include additional vehicles and added a driver. Once again the process was seamless. The team is consistently responsive, knowledgeable, and thoughtful. As the years pass, Craig Strube's Farmers Agency continues to be a trusted partner who looks out for me and for our community. If you want an insurance team who goes above and beyond every single day, reach out to this agency!