I have had my Botox injections here more than once as well as Laser Hair Removal. The estheticians has always been professional and courteous. They have years of experience and always have done a great job. Each one has always talked me through the process (no surprises) very gentle technique ( I hardly ever feel any pain other than, what is to be expected). The staff always engages with the clients, I have never seen any misconduct while there. I give them this rating because I am always satisfied with the results. 5 STARS read more

First of all, I would like to say that I have worked for a company where customer reviews were received regularly and were a major evaluation of performance, so I understand the impact negative reviews can leave and I do not personally give them unless I feel they are sincerely warranted. A few months ago I had a procedure done at Allura that didn't go smoothly, to say the least. Due to machinery malfunction it took much longer than it should have and caused unbearable pain. My technician was very kind, however, and I didn't cause any sort of fuss (read: I have manners and have worked in customer service). A few hours after my appointment I received a call from the office manager apologizing for the ordeal and telling me that they would offer me $50 off of my next treatment appointment, making my total cost $100, whether that be in 12 weeks or 8 months (direct phrasing from the call). A couple months later I book an appointment for the same treatment, expecting the discount as I was told. This time the process went much smoother. I had a different technician who was also very kind and friendly like the first. There were a few minor hiccups but nothing major and the pain was minimal. When I went to checkout, however, I was told my total was $150. I referenced the discount I was told I would receive (which was written in my file and also mentioned to the manager by the technician) and the same office manager who told me that I would be getting the discount, told me that the price of $150 was already a promotional price that could not be discounted. So I paid the $150 because what choice did I have. Later I emailed the office for clarification and I was told again by the office manager about the promotional pricing and that she was sorry for the confusion. I don't think I was lied to or tricked (or at least I hope no one would do that), maybe when I was told the next treatment would be $100 she really thought it would be and later learned that it could not be discounted. However, it was a mistake on their part, not a misunderstanding on mine. They should have either honored the pricing that they gave me (again, as it was their mistake) or at the very least, owned up to it and told me prior to my session instead of after when I had no choice but to pay it. The extra money was annoying, of course, but the fact that they tried to almost weasel their way through their error was unacceptable to me. Had it not been for this situation, I would have gladly gone back to Allura (even despite the issues with my first appointment), but the way that this problem was handled really rubbed me the wrong way and I don't plan to return or recommend them. read more

I had a microdermabrasion. It went very well. I thought the staff was professional and caring. It was my first time there.

This is the worst experience in customer service I have ever had. I am amazed that the receptionist/office manager has been able to keep her job. My suggestion is to replace her with a more pleasant individual who cares about the client. Some of the staff that performs the procedures are unqualified. My suggestion is to seek services elsewhere. read more

I had botox for upper lip lines. The injector suggested 4 to 6 units. As I had done a lot of reading on botox in upper lip area, I only let her do two units, divided across the upper lip. Thank god i did not let her do 4. I did not care for her injection technique. 1. Did not like her injection technique. Held hand back from my face, eyeballed the spot and then came in like a dart. 2. Never had botox before so the effects for the first week were somewhat freaky, especially around the mouth. If I would have let her do 4 units, I feel i would have had some speech problem effects with letters. When I went back for a microdermabrasion treatment the next month(by another person who does a good job on that ) the injector did not even speak to me, and did not ask me about my feedback. When I went up front to pay the front office girl was a bit snippy with me , suggesting my feelings on my side effects were all in my head as she had been getting it for 10 years and got a lot more than I did. Also they should have told me that Belotero is used more for lip lines, does not risk blue tint and lumping like juvederm. Of course they did not use Belotero so did not tell me. I did a lot of reading since. 1. not experienced enough, especially using around the mouth.2. I will only go to certified plastic surgeons office now and they are not. The microderma treatment was good but I don't feel comfortable going back there now the way i was looked at and treated about the botox. read more

I love everything about Allura! The staff is friendly and very knowledgable. My skin looks amazing, better than it ever has. They get to you know and your needs and put together a skin regimen specifically for you. I continue to hear that I don't look 40 years old and I love it! I owe it all to Allura. They have taught me how to take the best possible care of my skin! Thanks for all you do! read more

Okay, it is important for people to know where to go for botox and other aesthetic improvements in this area. This place has very nice people, but they simply are very unqualified. I think they were originally another kind of doctor and were talked into performing things like botox or juvederm by their wives or for the money, as so many are. But they simply are not good enough and should stick to what they already know. I know this how? Because I have gotten botox for YEARS -- I mean over ten years -- and NEVER ONCE did a single doctor I visited, from Philadelphia to Boston to Virginia, ever make the egregious errors these doctors did. I think in fact they should be reported because here are the two issues that occurred: with filler I ended up with wormlike bumps around the eyes (thank goodness they went away, but I had to hide for half a year!) and the second thing is they did my botox so wrong (according to TWO other doctors, they did it in the wrong place entirely) so I ended up with what is called the "hourglass effect." Google it -- it is a real thing that can happen and it is devastating. It is something these doctors did WRONG and therefore I feel people should know never to go to this place for either botox or filler, although I have no idea how they are with peels and other things. But for botox and filler go see other doctors (not sure if I can mention them here but I did and was satisfied, so I know where to go from now on.)_ This place should never, ever be permitted to do either botox OR filler after my significant experiences. read more