Really wish I wasn't writing this. I stored furniture and household goods with Alluster for three years, and had a generally positive experience, UNTIL... I found pretty significant staining and scuffing damage on a sofa (that was less than six months old and unused when they picked it up) that obviously occurred while in their possession. At first they claimed it must have gotten scuffed when they moved it. They then claimed they cleaned it (maybe they did, who knows) and re-wrapped it, and that the stains I could still clearly see in the photos were "most likely the play of the light on the wrap we put on it to protect it from getting dirty in the future." When I had the sofa delivered, I emailed them stating "I can very clearly see that this was not the wrapping, and that there's pretty significant staining that was not there when you took possession of the sofa" and that I'd like to proceed with the insurance recovery (which, by the way, is capped at $200 per item IF you can do it). That was in November, and I've yet to hear anything back. In addition to the original email, which included photos of the damage, I've sent multiple follow-ups and called multiple times, all to no avail. As far as I'm concerned at this point, they took a $2,000 sofa, charged me to damage it, ghosted me when I tried to follow up on THEIR OWN insurance policy (which is still available on their website, and states "That is why Alluster provides damage protection of $0.60 per pound of an item's weight, up to $200 per item and up to $1000 total."), and left me with something I can't sell for even half what I paid for it. I feel scammed, frustrated, and just disappointed. read more

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The office team is probably too busy with their warehousing services for e commerce clients like Amazon to care about household clients like me anymore. I have sent them various messages with no reply. I think it may bE possible that it's their strategy to ignore us so that household clients stop storing with them. I definitely would not recommend Alluster to anyone. read more

Brilliant service. Great communication from Regan and the team. Speedy and on time when it came to pick up. And very efficient when it came to getting some items pulled out. Helpful and friendly from start to finish, would highly recommend. read more

We used Alluster to help us stage our house to sell, and they were absolutely amazing. From the first phone call to the day they picked up our stuff, they were helpful, responsive, fast, professional, patient, calming (movingly/storing is stressful!) and just an overall pleasure to work with. We have used self storage in Vancouver for a couple of years, and if I could I would go back in time and only store our stuff with Alluster, I would! read more

worst moving company ever - they broke my expensive bed frame and replaced it with a super cheap one that kept breaking - they also broke a big mirror or mine and put it together with packing tape - i would honestly never ever use them again and i really hope this helps anyone in the future deciding to use this extremely horrible company. attached is photos of the cheap bed frame they got me also installed and it still broke - moral of the story - dont use this company!!!!!!!!! if i could give zero stars i would read more

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The team at Alluster Vancouver have been amazing! Friendly and responsive customer service, well-priced storage options, and so convenient! The movers who moved my belongings today were so nice and got the job done quickly. I will continue to use Alluster for all my storage needs and absolutely recommend to anyone looking for a hassle-free storage solution. read more

Alluster is efficient beyond belief. I walked outside thinking I was going for a cup of coffee before they came but they were there and waiting for us. We'll use them again as our daughter goes to UBC. read more

Alluster went above and beyond for us. We left our belongings in their care after a furious packing day. They dropped off their plastic bins, came back to pick them up, and we're very accommodating with oversize items. They were patient with us as we were out of country and contact for long periods of time. When it came to finally ship our belongings, they repacked our items into moving boxes for us and dropped them off with our shipper. I would consider this beyond a storage company's normal services. Thanks to Travis and crew for all your help and hard work! read more

I've been dealing with Alluster since they've opened. The company is efficient, professional and easy to use! I store what I need to with them and I love the fact that if I need to get stuff out of storage, it's super easy to get-no hassle whatsoever. I highly recommend using their service for your storage needs! read more

There is a $29/fee to pick-up the boxes, once delivered. It's NOT disclosed on their website (only in a FAQ section). Customer support is quick, but told me they don't want my business. Oh well. read more