I adore coming here. I've been bringing my dogs and cat here for years and am sad that we'll be…read moreleaving the state soon. The only doctor I'm not a fan of is Hewitt. She gave my dog the rabies shot at his second puppy appt when we were supposed to wait until the third, she didn't tell me until she had already done it. They always take such great care of my boys and the other vets are incredible. But I refuse to see Dr Hewitt because of that incident. She also tries to push purina onto owners like crazy, it feels predatory the way she pushed it onto me. Making me feel as though the food I researched deeply into was "bad." No, purina is bad not what I have my dog on. She also tries to push royal canin as well, as a vet why the hell would you push royal canin?? Other than Hewitt they're incredible

Absolutely amazing Dr Harris was so nice and he was very gentle with my cat and his vet assistant…read more(I'm sorry I forget her name) was spectacular I felt like I was talking to one of my close friends and Allen at the front desk help me with everything and more with understanding all that was going on with my cat I will always recommend them

I am impressed with the entire staff at this center. They are all very friendly and compassionate…read more The veterinarians take their time with answering all of my questions and give me options in caring for my dog. I am a partner with the veterinarian as a team to giving my dog the best fit for treatment. Their approach to care for animals is holistic and thorough. I am so appreciative of their services!!

Absolutely horrible. They claim to be alternative, but they aren't. They overcharge for titer…read moretesting your animals, and seem to push vaccines like they get an incentive. The assistant/front desk is absolutely unprofessional, rude, and condescending. I was charged for a service I should not have been. After asking for my animals records and stating I was never coming back, they didn't get the memo. Don't waste your time, money, or effort. When a vet tells you to google options for your dogs health condition...NOPE. AVOID.

While I was happy to get my pet in quickly, her wound was missed on the first visit despite photos…read moreshowing area of concern- and by the second visit it was infected/abscessed. Now I face the possibility of an amputation if I can find a care clinic that will take her since the referral they gave me to another local vet was declined. It is very distressing to think this could have potentially been avoided- and now she has stopped eating and is suffering again.

We recently got a puppy and brought her in for her wellness check we were in and out of there…read moredespite them having an emergency come in around the same time of us. Today we had to go back as our puppy had diarrhea and vomiting. Every single person in that office was so friendly despite having to clean up the mess our puppy made as soon as we came in. They keep you informed and make sure they have all the information necessary to make a diagnosis. We also loved that they didn't push for anything unnecessary and their pricing was reasonable. This office will be our new go to vet for both of our dogs.

My cats love the staff here! We are always treated with care and compassion and they cater the…read moreestimates to our needs.

Staff is good but the owner is egotistical & not very good at her job as a Vet. I have 6 problems…read morewith how Owner Erica Feiste handled my visit @ CityVet Redmil today: (1) Erica was our Dr today & she did not know this was the 2nd time my dog had Vestibular disease / Vertigo, which speaks to either their lack of documentation or her not taking 1-2 minutes to check my dog's medical history prior to seeing us. (2) She got defensive & adversarial when I spoke about a recent medication change as a potential cause. She cut me off, did not listen to me & called herself "the expert." (3) Erica was dismissive of my line of questioning & was disrespectful of my ability to identify basic changes in my dog. (4) 1 of the most common causes of Vestibular disease is an Ear Infection, & she did not check for that during the exam (& later lied that she did). (5) Erica then charged me 107$ to take my dog's blood pressure. I paid 30$ to have mine taken recently at Kroger. (6) Then Erica charged me more than I was quoted on another thing. What a horrible experience.

Was 15 minutes late.(flat tire). Was told 5 minutes from…read morelocation I had to reschedule and I would be charged $25 for not showing up. I then canceled my other appointment for my other cat for the following day. I found another veterinarian to take my fur family to. Nothing more.Just what happened.

The West Animal Clinic literally worked their butts off to keep my family together as we have been…read morereassigned overseas. They spent hours researching and helping me to get my cat within the country's standards for import, and then when I somehow misplaced the paperwork while I transferred (I am so angry with myself), they spent most of their Monday helping me to get what I need at the last minute. I am forever grateful for their dedication to keeping my senior kitty healthy, and keeping us together for her golden years. They have gone above and beyond, time and time again, and have been so kind to me through all of it.

I brought my male cat here on a Friday around 11pm due to a urinary issue. My cat was growling and…read morehowling while licking his genital area. He was unable to urinate. When I called, the staff answered right away and advised me to bring him in. I waited for about 30 minutes to an hour (I don't remember exactly because of the adrenaline). The other patrons I sat with were amazing, we talked to each other and I feel like it helped us stay calm. I was shaking while I filled out the paperwork. They came to get my cat. I sat in the lobby for a while before they brought me into a private room. The vet came in after about 15-30 minutes (again I was so anxious I would not be able to give a perfect estimate). The vet was incredibly kind, let me know my cat's urethra was not blocked. The vet tech who came in was amazing. I wish I got her name. She explained the diagnosis to me and even gave me a sticky note for a water fountain that worked for her cat with FIC diagnosis. They gave him a buprenorphine injection for the pain and sent us home with an oral med for his pain. Unfortunately he did get worse the next day. In the evening he got into my bed and refused to eat or drink. I put a litter box in the room with food and water and closed the door to ensure he didn't have any stress. I decided to call the vet again and ask about his symptoms. They again answered immediately and recommended that I bring him in that evening. I brought him back and the staff triaged him appropriately. He was seen within 30 minutes. They again brought me to a private room. At this point I was not as stressed as I was the previous day, so I remember the doctor's name. Dr. Abernathy was amazing and explained everything at each step. The doctor came in a few times before the vet tech came in with an estimate. They let us know that typically people do not have the funds straight up for the treatment and let us know about Cherry, a 0% APR (for certain plans) payment plan. We signed up for cherry and only paid the first month's deposit straight up. The receptionist was amazing also, very comforting through the entire thing. They call and give updates about every 12 hours, but answer immediately if you would like an update from the vet techs before then about general treatment questions. As a customer, I have read the negative reviews of this emergency vet. Many reviews complain of the money required to treat their pet. They say that the staff either pressured them into the payment plan or to euthanasia. What I can say is that even if that is the case, veterinary offices are businesses unfortunately and do require payment or else they will lose money and be unable to operate, so maybe we should fight for more funds to be given to veterinary offices to save animal lives. You cannot just leave the cost to the people who operate the clinic and treat the patients or else they would be paid nothing. This is on all of us. Human hospitals receive way more funds if the bill isn't paid which is the difference. It isn't because the vet doesn't care. I'm sure that the euthanasia talk after an estimate for care is an attempt to get the patient to stop suffering if the owner will not pay for treatment. I do not discount anyone's experience or feelings, but please think of the staff before you make comments that are out of emotion. Every staff member I met cares deeply for animals.

VEST must have seen us coming, because they quoted us nearly $14,000.00. The doctor, who I'm not…read moresure even likes animals or people, said to us "Don't let the Botox fool you, I'm 50." I don't know why she said it, because it wasn't relevant and made us feel uncomfortable. We were there because our pet was sick not to stroke her ego. Also, it is not fooling anyone. We took our pet home and he's doing fine without the invasive things they wanted to put him through. P.S. Pets should be examined with their owners present, especially when they're sick and anxious. This did not happen at VEST.

Dr. Nicole was highly recommended by a Client of ours who breeds Frenchies. We have a English…read moreBulldog (Chloe, who's a Senior 9 years old) and a Boxer (Duke, 4 years old). Chloe has arthritis and Duke was losing his hair. Chloe was an easy fix but Duke was in need of a lot of lab work and good thing we did it. We found out Duke is hypothyroid, his hair loss and weight gain was due to his body not producing enough thyroid. After getting Duke on the proper medication he started losing weight and his hair started growing back within two weeks. We are thankful and grateful for Dr. Nicole! She took the time to love our fur babies and get them healthy! Highly recommend!!

The staff was amazing with my very nervous dog. The doctor took the time to thoroughly explain…read moreeverything. Prices were reasonable.

When I first adopted my pup, I chose Friendship Vet Little Creek because of the location…read more I've stayed for 2.5 years because of the people & great service. We saw Dr. Perry today for skin issues. My pup (Westie, named Sheldon) has been scratching and very uncomfortable for the past 2 weeks. They drew blood and tested his skin for infection. I mentioned that Sheldon's skin seemed darker than normal. Dr. Perry said that's another sign of infection. Who knew??!!! ‍ He explained everything so well. The vet techs are awesome too. I wish I could remember their names. ‍ Five stars for sure!

TLDR: this vet has hiked their prices substantially, they have an unprofessional staff, and I had…read moreto watch my dog choke to death in her last moments because they mishandled her euthanasia. I have been coming to this vet for at least 4 years now. In the beginning, I really loved this vet and highly recommended them to many friends. I even continued to go here despite moving much further away and being closer to several other vet options. But things have changed in the past year or so. I have noticed that the staff has changed entirely, so I can't help but think that there has possibly been a change in ownership or management. Prices have sky rocketed and professionalism has significantly decreased. I have had my final straw this past week. I had previously euthanized my pit bull at Friendship about 3 years ago because of a spinal injury. That experience was incredible and I was grateful for the amount of care the staff had put into our farewell to our precious dog. However, this year, I had to euthanize another elderly dog of mine, and the experience was absolutely horrible!!!! I got to the appointment early so that I could go in and speak with the receptionist (while my partner remained in the car with our dog). My intention was to preemptively fill out all paperwork and pay in advance. There were no customers at all in the waiting room, and there were two receptionist. Both appeared to be consumed by their computers. I announced myself and explained why I was there. Initially, the receptionist was kind, but then the other receptionist reminded her that she needed to hurry up to take her lunch break. She then proceeded to rush through my check-in, hurriedly filling out my paperwork, not even asking if I wanted any additional services/products for the cremation. I had to inject myself and insist on asking for a paw print. She didn't even ask me if I wanted to see what other products they had. Then other customers started arriving in the lobby, and it appeared that her attention was redirected. She never said another word to me while I was standing at the counter, so I just walked out and went back out to my car for my final moments with my dog. We brought her in at exactly the appointment time, and had to sit in the lobby temporarily. Then we were ushered into the same exam room that we previously put my pit bull down in. It's a specific room that has its own private exit so that dog parents don't have to exit through the lobby while emotional. While in there, the vet and assistant took awhile; so we sat there soaking in our last moments with our dog while have to overhear people yelling in the lobby at their pets. It was so uncomfortable. Most vets place a sign or candle out in the lobby to signal that a pet is being put down, and requesting silence. Not this place. The vet finally came in and had more paperwork for me to sign (even though I had asked to fill out all paperwork when I came in early). The assistant said "I'm going to take her to the back now". This scared me because she didn't say why. I had to protest to ask if she [my dog] was coming back or not. She carelessly said "oh yeah, she's just getting a catheter". It felt like she didn't understand why we were on edge and emotional. When she came back with our dog and the vet, they laid her down on a blanket and injected a sedative, then they left the room to give us time to say goodbye. In the midst of our farewell, the assistant came in and quickly laid down a plate of beef and rice in front of our dog. Our dog obviously started eating it quickly, but the sedation started to hit her after about 2 bites. She was immediately paralyzed in the face and was unable to chew and swallow properly. We had to listen to our dog choke and struggle in her last moments. It was devastating to watch, and I felt completely helpless. They took that last moment from us. I was trying to be strong as I'm heavily pregnant and my partner was extremely emotional in the moment, so I restrained my anger because I just wanted to be in that moment with my dog. The vet came back in and administered the final injection. When they went to leave the room again, the assistant asked how I wanted to pay... literally seconds after my dog died in my arms. I told her I would call and pay later. She went to leave, and I had to ask if we were able to use the private exit in the room because now there were signs on the door saying "do not use". She lazily said "oh sure". And that was it. I looked down at my dog who had beef, rice, and foam pouring out of her mouth. I had to cover it up with the blanket because it broke my heart to look at. That was my last moment with my girl and they ruined it.