It is upsetting to me to have to even write this review because every other staff at this clinic…read morebesides the front greeter is amazing. But after having 3 different awful experiences with this woman I cannot stay silent. My first encounter with her that went awfully was when I had brought me and my moms new puppy and intended to carry him so he did not have a leash since I was conscious about him touching the floor and carts being I did not know how well they had been cleaned and he had no vaccines yet and I was unsure if his mother had any vaccines. She spoke down to me once again, forcing me to put a slip lead on him and put him in a cart despite me being uncomfortable with this.  The next time we had been late on our puppies vaccines and he had to restart his vaccine course to which this woman spoke down to me and my mother about how if we had come in earlier he wouldn't have had to restart and in general was rude and nasty.  This last experience that I had yesterday is by far the worst and inexcusable. My personal dog who is human reactive had been muzzled bc he is large and scary when he barks but has 0 bite history. I stood with him near the door to try and catch the woman and ask her about where we should stand because my dog sometimes barks at people. when she came out she very rudely told me people had been waiting and I couldnt cut in line. I expressed that i was trying to alert her to my dog and keep him from people to which he is reactive. She told me she would have to help the others first and that the line started in the back. I assured again that was fine and she started helping people to which my dog started screaming because he saw another dog and got excited so she told me to go wait on the other side. I moved me and my dog to the other side of the door behind a pillar and was giving him treats and praise for ignoring the people and dogs. She came back to told me I needed to wait around the other side of the building all the way at the end and she would get me. I waited out there for 20-30 minutes crying because she made me feel shamed for trying to properly keep my dog under control and everyone comfortable. My mother ended up coming to help me speak to someone because of the treatment and we went straight back to the manager to speak yo him and were placed in line. When we walked in she tried to make an excuse that she somehow didnt know I was waiting outside despite her telling me to wait there. Everyone was amazing and helped us perfectly fine until my mother was trying to check out at the front with some items she was purchasing and heard the front desk woman telling other customers to "watch out for the girl and her mom with the muzzle dog who was lunging at others" to which my mom had an argument with her and left. My mom called me and informed me she was up there speaking about us and the woman standing in line next to us informed me that she had also been given the same warning about me and my dog and I alerted the manager of this. As I was leaving she was once again speaking about me and my dog If you look at any other negative review of this clinic it mentioned this woman and her repeated behavior like this. So this begs the question: are some dogs inherently less deserving of vet care because of their reactivity and does this woman get to decide?

I have been going to this clinic for a decade but will no longer be going here because recently…read morethey stopped letting pet owners go w/their pets to receive vaccines which I find to be highly suspect. The big reason though is they would only sell me 6mo. worth of heartworm medication when I normally buy a years worth because it is cheaper that way. The want me to pay for 2 tests a year when no other vet in this country does that. Of course they did not tell me this until AFTER doing the test so now I am forced to pay for it. My dog has NEVER lapsed on his tests or medications so there is NO REASON for them to not sell him a years worth of medication. This is VERY SHADY business & I wonder if it is fraud. I will be looking into it.

The entire office was very kind and caring. The Vet took her time and explained everything very…read morewell.

Usually they are good with my dogs. But the last time I took my dogs to get their nails dremeled I…read moreheard Caleb screaming and a female tech with a bad attitude holler at him in a nasty tone. When I took Jasmine to get her nails done with her grooming, even after she had taken pills to sedate her they still weren't able to do her nails properly. Jasmine is a very energetic girl. They need to get a hoyer lift with slings to put the dogs in put their feet stick out. Than raise the hoyer lift to get to the dog's nails. Less chance of getting bit this way. Acredale will send rememinders of when vaccines and health checks are due and also appointment reminders. The staff is usually courteous except the one techI mentioned earlier. They take time to answer any questions and concerns I have.

I had one visit and I absolutely love this place. I have a 12-year-old doodle and we've had two…read moreprevious vets that didn't work out well for us, tried this one. My little girl was extremely calm. She wasn't showing the amount of anxiety that she has in the past. The gals upfront were so sweet. It was definitely a calm atmosphere. When we were taken back and did the weight the vet tech who was doing all that super calm and patient. Meeting Dr. Woods she had a great attitude showed that she cared, went into great detail as to what they were finding in the lump that we had came in for. She sent me a bunch of informational emails that have been so helpful. Overall, we are going to continue going here.

What a great group of care givers , they have taken such great care of our dog Diamond. She is an…read moreelderly lab with a fear of having her nails clipped and they took care of her thank you to everyone!

They are always so kind with my pup! Friedly staff and always ready to help! Recently had my…read moreJourney eat a sock, within 30 minutes of arriving they got all of it out! Thank you team at Animal Medical Center. The (now) 30 min trip (since moving) is always worth it!

A strong word of warning about Dr. Ashley Powell and Animal Medical Center:…read more We took our dog in for an emergent but common procedure. He was diagnosed quickly and surgery was recommended (to be performed by Dr. Koegel). Hours go by with no updates so I called to find out what was going on. Dr. Ashley Powell (the co-owner of the practice) got on the phone to tell me our dog died during surgery and Dr. Koegel was upset so she sent her home. Dr. Powell gave an - we don't really know what happened the procedure itself went great he just didn't do well - explanation of what happened. We went in to say goodbye and during our second post-surgical interaction she said the same thing - no clear explanation of what happened. My husband and I are both in medicine and knew something was off here. On our THIRD conversation after demanding to know what transpired during the procedure step by step (and demanding to speak to the lead surgeon Dr. Koegel) we learned that Dr Koegel mistakenly cut into our dogs diaphragm and called Dr. Powell into the room to help stabilize him while Dr. Koegel attempted to suture the laceration. This unforced surgical error was what killed our dog (admitted by all parties in our 4th conversation). What is more disturbing to me than a mistake happening during a procedure is the lack of professionalism, transparency and ethics by Dr. Koegel and Dr. Powell at every step. Dr. Powell runs the practice and found it reasonable to send Dr Koegel home instead of doing the ethical thing of facing the family and explaining what happened and taking that responsibility. Most importantly, Dr. Powell was not honest during the first two conversations about what happened during the procedure even though she was in the room. Medical professionals have a solemn obligation to conduct themselves with integrity even in the tough moments and Drs. Powell & Koegel lack that fidelity. We can't accept the idea of something like this happening to another family so please reconsider your vet care - Dr. Powell also co-owns Ally Urgent Medical Care off North Great Neck Rd in addition to co-owning Animal Medical Center. Dr. Koegel has since left AMC.

Thank you Dr. Baker, Amanda, Nat and the entire staff for the love and care you gave to my Lillie…read morethroughout her entire life. She loved to go to the Vet. All I had to do was to ask her if she wanted to go see Dr. Baker. That beautiful head would perk up and she would run to the door. When there she greeted everyone, including walking behind the reception desk for personal attention and belly scratches. She especially loved Amanda, who always was always happy to see Lillie's name on the board. The office and pharmacy staff are always responsive to my texts for prescription refills for all my fur babies. And they have shown such love and care after the loss of my Lillie. Dr. Baker also took wonderful care of Eason, my sweet petite golden girl before Lillie. And before that Dr. Morris took care of Georgia. Thank you to all for being the wonderful practice and people that you are. There's a special place in heaven for those who love and care for our fur children.

In my opinion this is absolutely the best Veterinary Hospital in the area. everyone from the office…read more staff, Technicians and of course the Veterinarians are so nice and caring. My now Senior Pomeranian has been treated by Doctor Baker for many years. You couldn't find a better, more knowledgeable Vet if you tried.

I wish I could write that everything went good but we sadly had to say goodbye to our Minnie. She…read morewas the best dog and it was the hardest thing we had to do. We are very thankful for Ally Urgent Veterinary Care. They were very kind during the whole time. The doctor was through, and explained to us our options. When it came time to say goodbye they gave us as much time as we needed with our Minnie.

I was not able to get into my vet for an urgent ill dog. Was able to be seen quickly. Vet was very…read morehelpful and dog was taken care of. Thank you.

Since changing ownership, They will claim that you owe 1 amount but when you go to pay it's…read moreincreased and I've noticed this over time with various bills with my pets. I do not recommend them!

I haven't had a dog in years and recently rescued an anxious pup. My initial vet visit exceeded my…read moreexpectations. It started by the staff patiently checking me in while Molly yelped and barked hysterically. I totally forgot her initial vet paperwork from the out of town rescue that I adopted her from. They were so helpful and called their office and got what we needed. The vet tech was so patient and nice in warming up to Molly and trying to calm her down before the doctor came in. Dr Ami was so reassuring in my concerns for socialization, training, and help with Molly's anxiety. This office went above and beyond by recommending trainers, grooming and boarding options to me. They even have an easy way to order preventative meds, food and accessories right from their website. Truly a one-stop-shop for new pet owners.

The young lady at the front desk is very nice but once this place got a new Vet doc, the care went…read morestraight down hill! They don't care about your pets, only your $$. We went elsewhere and it was the best decision!

AVOID THIS CLINIC !!!!!! Don't go there !!! Be aware !!! Their manager "Henry" is so rude and I've…read moreheard so many bad things about that clinic and I only went one time bc there was no other near by that day, staff is very unfriendly someone names Ashley dark hair bad looking lady was extremely rude, she makes us wait for about an hour for our appt, we ended up leaving !