We used Wheels Up Connection last weekend for my son's wedding. They came highly recommended and we…read moredecided to take a chance on them. Bill was the contact person and he was very quick to respond to any query I had. The online booking was easy and clear. Bill was quick to respond with prices and suggestions for pick up times (Traffic in LA!!!) We had multiple trips booked with them. All the drivers were prompt and courteous, the vehicles were all clean and comfortable!! We also had LAX pick ups and drop offs, and the drivers texted the passengers and kept in touch with them. Given the stress of planning a wedding, I am Really, really grateful that we used Wheels Up Connection. I will definitely use them in the future!

This car service is special because the drivers all have customer service skills above and beyond…read morenormal ride share services. They are always on time, communicate well and help you at drop off. This is an exceptional company. I am loyal to this team and always book with Wheels Up!

Unfortunately, my prior review of Edgar's service is outdated and no longer accurate. About a year…read moreago, I had previously contracted with Edgar to pick me up early in the morning for an early LAX flight. Not only did he not pick me up, nor answer my frantic calls, but made ZERO effort to explain what happened, let alone apologize. If I could give him zero stars, I would have.

I requested a quote from their web site's "contact us" about 4 or 5 maybe 6 days ago, no reply so I…read moremade other arrangements. It looks like they are still in business, go figure.

They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

SCAM. They tied the classic "bait and switch" by pretending our driver did not show up and offering…read morea more expensive option instead knowing all along this was the plan. I don't write reviews often because I'm easy to please and hate to say anything negative when I feel service has been adequate. I have traveled all over the world and booked multiple tours and shuttles (some with no reviews) that were excellent without any issues. My experience with this company was atrocious. I have had better shuttle services in the middle of the Amazon rainforest in Bolivia than this LAX scammer. We had a confirmed reservation. Our plane was delayed. "Samuel Espinosa" assured by gmail email (with photos of the "van" they had for the pick up) they were following the flight but stated they had no phone number for me so had to use email (similar to other poor google reviews that have been removed...they accused the client of providing the wrong phone number). I promptly sent my phone number and offered WhatsApp as an option as well. This was ignored and communication through email continued. Red flag! On arrival I emailed and was told to go to baggage claim and notify when there. I did so and was instructed to tell them what pillar we were located at on exiting the airport. That was done efficiently after bathroom breaks for 8 people and waiting for bags. Then we waited. For 30 MINUTES. No response to any email. I tried to call the number on the website and left a message. No response. Then approximately 3 minutes after I called a guy in full suit came out from the airport doors and offered us a "ride" for $250usd plus tax and tip (previous quote was $165 plus tax and 20% tip) but we had 8 people and bags so would need to pay for two of these special rides (with no credentials but they insisted they were "official" drivers). Uber black at that time was only $150 for an SUV. Surely we looked liked total idiots if they thought we would go for that. They offered to take us for the uber black price when they realised we were not as dumb as they thought. We refused and Instead we booked the uber blacks x2. Costed double but we had no choice. Luckily I had brought along my child's ride safer car seat (awesome but that I would recommend if you travel and need car portable car seats) for short Ubers so we did not have to worry about the lack of a car seat. Not sure what we would have done without it. Uber black was (as expected) amazing. Clean, new cars, with very polite and helpful drivers. Wish I had not bothered with the shuttle service at all. Wasted hours of valuable time which meant we could not get up early to go to Disney the next day. While we would not let it destroy our trip it did destroy my impression of LA and LAX. I've travelled the world and always been very careful about scams but the biggest scammers I have met thus far in my travels to over 40 countries is this company. Maybe I have just been lucky. Or perhaps because it was LA I let my guard down a bit and was a bit lax in usually due diligence. While on our way to Anaheim I did get some very inappropriate emails from the "driver" including one that said "any luck" when it was clear we were looking for alternative transport. When I indicated I knew it was a scam he changed his tune saying "the police made me move to terminal 1" and "I've been here all this time." It was 2am with plenty of space for cars and no police in sight with very few flights arriving at this time. Nobody made him move. He either never existed or took another group that offered more $ than he was going to get from us and then left his friends to scam us. They knew we were standing there waiting, tired, desperate for a ride and instead tried to use that as an opportunity to scam us. This company is an embarrassment to Los Angeles and airport shuttles everywhere. If you want to risk it and book anyway to save a few $$$ then go ahead but it could end up costing a lot more than that including valuable vacation time. I would stay far away. Their price was reasonable but not that much better than others, they include the car seat so was $15 cheaper than others and had such glowing reviews on Yelp I assumed it was a safe bet. They had ONE google review that echoed my experience which has since conveniently disappeared. Not sure why the yelp reviews are decent. Perhaps they figured that all reviews don't have to be good and they could mess up a few reservations and try to make some money off it. Unfortunate because I try to tip well and if my airport trip goes well I tend to make more bookings for the rest of the trip but instead we rented a car and used uber/lyft as we were too traumatised by our airport experience. I'll just stick with Uber Black at LAX from now on. I'd rather pay double than ever deal with a company like this again.

Absolutely love using this service! Rich and his team always provide excellent service and go above…read moreand beyond. Most recently, I needed to use the service for a pick up from UCLA to home for my baby Bruin who wanted to come home for the Halloween weekend. While I easily could have went with Uber, Rich gave me an incredible deal that came out to the same as Uber. Our driver was Harry. Not only was he amazing, but he was completely reliable and most importantly safe. The car was spacious enough for my Bruin to bring home laundry to do at home. So if you have a college student who needs to arrange a ride home, Happy Shuttle is definitely the place to call. They continue to exceed expectations and their prices are affordable. Will definitely be using them again!

We have used Happy Shuttle service many times for trips between Pasadena and LAX, and they are…read morealways reliable. Our driver, Rudy, is fantastic, professional, friendly, and consistently on time. It's such a relief knowing we can count on him for a smooth, stress-free ride. Highly recommend!

Andy is professional, communicative and on point! Everything was as discussed and the kids had a…read moregreat time! I would definitely call again! Thank you Andy!

The party bus was comfortable and spacious. Cannot wait to…read moredo this again!! Andy was amazing professional and personable! The bus was comfortable and it made our event even more fun. We felt so well taken care of!! Thank you Andy

After a conversation with the owner, we agreed that the service wasn't what either of us wanted. I…read morereceived a partial refund for the lack of service as agreed. I don't think this is a bad company at all, they service a large area, but I do think on the day of my ride got a bit hectic. I'm glad that they took ownership and did what was right.

Well we made it to/from LAX alive and in time. I will say John was communicative and let us know…read morehow and where to meet, and let us know when he was on his way and if there were any delays. Otherwise, his driving was a little scary; we were picked up not super early in the morning (between 9-11am), but he looked like he was struggling and swerved 2-3 times to stay in his lane. The van was also pretty filthy on the inside; there were nut shells on the floor and didn't seemed it was cleaned for several weeks. I would not recommend especially if your family has any food or pet allergies.

Great experience from first contact. Very responsive, clear communication and first rate service…read more First time using this service - used them for an early pickup from home to LAX. Driver arrived early and was at my house ready to go before we were. Second leg of our trip involved a late pick up at LAX to home. Driver was texting and waiting for us at the airport parking lot before we arrived- our flight was 30 minutes early. Overall, service was first rate. We will definitely use them again and we would recommend them to our friends and family. Sometimes we are skeptical of great Yelp reviews- but for us these Yelp reviews are well supported through our experience.

I can't summarize enough how awesome Miguel and MAS Private Car Service were. I needed…read moretransportation for my parents to LAX and couldn't have asked for better. Not only was the driver (Ignacio) on time and super professional, but Miguel had messaged the night before to confirm the ride. I am so glad I found MAS car service and plan to use them again the future. It was an added plus that they all speak Spanish which was a huge comfort for my parents who have a Spanish language preference. The cost of service was on par with other car services but with the added benefit of a standout personal and professional touch. Thank you!

Peter responded immediately and was professional, kind and courteous. He helped me get my elderly…read moremother and two dogs from LAX to the Valley late at night with zero problems. He's a fantastic driver, and his vehicles are wonderful. Excellent service for the price! Have used multiple times and tell anyone that he's the best.

Booking with Peter for an airport transfer went way better than I expected. From booking to the…read morefinal drop-off, the service was flawless. The communication was excellent, the driver was impeccably dressed and arrived ahead of schedule. The vehicle was spotless, spacious, and extremely comfortable, not to mention he was able to fit 12 luggage's without an issue. This is a five-star service that will definitely be used again and is highly recommended to others.

I contacted numerous shuttle companies to obtain a quote for transportation to LAX for a group of 9…read morepassengers, including adults and teenagers, plus luggage and one bass drum. I was quoted prices from just ok on the high end to WHAT!! Are you kidding? I was desperate and continued searching for other options here on Yelp. I found Airport Rides and read the positive reviews, so I requested a quote. Within two minutes of sending my quote request, I received a phone call from a gentleman named Anthony. I provided Anthony with pertinent information, including the date, location, number of passengers, luggage information, and return transportation details. Within 15 seconds, Anthony provided me with a round-trip quote, tax, and tip for his drivers, which was hundreds of dollars less than what other shuttle companies had quoted me for one-way transportation. I had to confirm three times during our phone conversation whether there were any additional fees, since his price was sooo much better than anyone else's. Anthony advised me that he was the owner of his new shuttle company and that, as a new business, excellent customer service and competitive pricing were the keys to its success. I agreed to the price, and Anthony directed me to please make the reservations on his website, which I did. Within minutes, I received my email confirmation and a follow-up phone call from Anthony, thanking me for the business and the opportunity to transport my family and friends. Needless to say, I am thrilled and grateful to Anthony for the GREAT customer service and for saving me hundreds of dollars.

Booked again! very content to know that we can always rely on Airport Rides and priced very well.read more

They're so bad at communicating. Also, they let me rate them good before, and once I done the…read morereview. They sent me a bunch of bills. They lied to me to get a good review. This is totally scam.

Definitely was different then a usual rental! Once booked they sent me instructions/videos on how…read moreto get to the car but never said I would not be engaging with anyone. So it was kind of weird not knowing it was remote, but kind of cool because we were able to fly out and go. Initially we filled out paperwork via DocuSign and only had to scan our ID's over. So this was a plus because we didn't have to wait in any long lines!!! Upon landing they gave us access to the vehicle and the option from two shuttles, we end up taking the Budget shuttle, and when we got off it was about a minute walk to the car. Now this is when everything became amazing. We were expecting a clean car but the Tesla we got was immaculate inside and out. It felt brand new but had 30k+ miles on it. It also came with full-self drive so playing with it before we left was fun. It was able to self-park and came to us when we used the summon button! You got to try it, we scared my mom later in the day jejeje. It drove well, and we were able to go to San Diego and back without any issues. We did have to charge up twice but it was only $27!!!! Talk about bang for your buck!!! Their team was also very responsive when we had question's about charging and how returning the car works. So that was a plus! They also allowed us to change our drop-off location towards the end. Originally we were suppose to return the car to the Glendale location. However, they let us drop the car where we picked up at. As well as use the same shuttle to return to LAX. I think the only place they could have done better was the parking. Upon return all the spaces were filled so we had to wait a few minutes until someone left to drop the vehicle off. Also they were sold out of strollers/car seats for the little ones. Outside of that we had fun in their vehicle!! Overall really happy we found them, and we will definitely be using them for future rentals!! They were professional, and the process was smooth. I definitely recommend them if you need a car!!!