We love Dr Mei and Dr. Pratt. They are very friendly and sweet. Both of them, as well as their…read moreassistants are very gentle, which is especially important when you have a young patient like my daughter. She was 7 when she first came in. They were very accommodating and conscientious when we had a problem with the expander they had installed. One of the bands had become unglued and they brought us in on a day when they weren't officially taking appointments so they could fix it. Now J has braces and she actually likes them! We are on our way home to check out her new glow in the dark bands!

Love Doctor Pratt! The work she did on my daughter's teeth was amazing and she was super friendly…read moretowards my daughter. The staff is great and they work well together I have never had a problem here!

Amazing practice!! Awesome staff and Doctors!! I highly recommend them for adults who are…read moreconsidering braces .

I am a current invisalign patient. At first I was nervous about having the procedure done, but most…read moreimportantly was afraid of the cost. However, they offer a free consulation. Upon entering, the receptionist was very welcoming and warm. The staff really takes the time to know you and your wants. They know this is a financial impact to you so they value their work and always want the best results for you. I felt very comfortable during my free consulation, they took xrays and pictures to get an idea of what everything would cost. It was way more affordable then I thought. They were very honest about everything. So far, am I loving my experience with the company and highly recommend to anymore. 5 stars and if I could give more I certainly would.

I needed a crown. I was given an agreed upon price for the work to be done. Received a bill above…read morethe agreed price and brought it to my tech, Amber, in the Mechanicsville office, the day of my appointment and she took it to the billing office, then brought it back and told me not to worry about it because they "would just write it off". Fast forward, I received another bill so I call and suddenly Amber's information is incorrect to the tune of over $400. Never again will I use them. Never will I recommend them.

Raise your hand if you're an Adult and you have a fear of the dentist? *Slowly raises hand* I hate…read morethe dentist and have had a healthy fear of going to the dentist ever since I was a child. The staff at VFD has been so patient with me through the years and has partnered with me to achieve the smile of my dreams! They answer all my questions and help to provide an accurate quote for any out of pocket expenses I may have. So what's it like going to the dentist during a pandemic? Surprisingly it's pretty normal,going to the dentist during COVID was a major concern for me. I'm happy to report VFD is doing an amazing job keeping everyone healthy and safe. They have limited seating in the waiting area, mask are required. Both the dentist and hygienist wear both a mask and a face shield and there is hand sanitizer everywhere! Long story short if there was a cleanliness award during the pandemic VFD would easily win the award!

My daughter received treatment at the Parham Rd location under the care of Dr Horsey.... While the…read moreexperience was pleasant during the time of treatment, today I received the most disgusting display of professionalism - post care. My daughter received a regular retainer after treatment however with her being 12 at the time she lost it!! I went back to Horsey and it was suggested to go with the permanent retainer as an alternative to her "losing it" again. I paid the $250.00 fee and the permanent retainer was placed. I was told that day, she should continue to wear the tray retainer at nights for a week and we went on our way..... fast forward 6 months later- I started noticing my daughter was beginning to form a gap, I called Horsey and came in for a visit. I was told she needed to have a 8 month treatment plan because the retainer broke and it would cost me additional money. I explained to them that I have a permanent retainer myself for well over 10 years and I haven't had an issue with mines nor have my teeth moved as I don't wear my tray at night ( this was one of the excuses I was told - my daughter was the wear the tray every night) I asked to have someone look into this issue because I didn't think it was fair to spend an additional substantial amount of money after spending well over 5k for the treatment. At this point the Dr and nurses in the back were very professional and understood my concerns. I spoke with a young lady at the front of the office, she identified herself as the "office manager, or office coordinator", I explained my situation to her and off the bat she said "it's my responsibility to make sure my child is wearing her retainer " I explained to her that I was told the permanent retainer should've fixed any issues and we were only instructed to wear it for a week. This young lady was at times combative, rolled her eyes at me and was very dismissive. She even had the nerve to lie and say I received the retainer for free, she quickly back tracked after I said I could show my receipt that I paid for it. At this point I have reserved a consult with another orthodontist, I'd rather spend the additional money elsewhere than to give it to this business.

Still great, just wanted to give props to Victoria! I don't always get her but when I do she's…read morefriendly, funny & professional!

Very poor service!!! at the Atlee office I wouldn't recommend it had me come alway there in the…read moresnow to fill a cavity drove 20 mins just for them to take an xray and set a far off appointment to get cavity filled when that was the only reason I was there then checked my insurance told me they was in my network that turn out to be a lie also.

I have been going to this dental office since moving to VA 3+ years ago. I have always felt…read morecomfortable here. Yesterday I had one of my crowns pop off (been on so long I dont even remember). I called to see when I could get in to get it re-cemented, and I was offered a next day appt which was AMAZING! Thanks to the office staff, Dr Nash and Tonya for seeing me today! I will see y'all soon to get a new crown put on. Amber A.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.

I received total disrespect from the student and her overseers. When the student made mistakes I…read morequestioned it. I was told she cried and complained that I wasn't compassionate towards her feelings. The professor she cornered me and told me to more compassion towards her student. This appointment turned out to be some kind of therapy session it felt more like someone being a predator and trying to persuade me to think their way and not what I needed as a patient. I was very uncomfortable in this small office and being criticized for asking questions about my care plan. I realized these are students in process however they need to learn how to communicate with people and take criticism and correction better. I don't think they are teaching these students that it's more to just taking care of teeth but it's also making the patient feel confident that they can get the job done.